President Awardee| Investment Analyst| IIT Patna| 30 M+ Views| Open for Guest Sessions & Collaborations | Past Collaborators: IIT Kgp, Inc42, Fire-Boltt etc

📌 Summary --

- Extremely passionate about finance & startups - Open to job opportunities (Founder's/ CEO's office, VC Investing)

- Hobbies: Reading non-fiction books, watching documentaries, and embracing spirituality.

- Values: Gratefulness, happiness, and Integrity.

📌 Detailed version --

▪️ Awarded by honorable, the President of India for becoming National Champion in National Elections Quiz Competition amongst 13.5 Lakh+ students in 2018.

▪️ Studied at IIT Patna during 2019-2023 in EEE branch (Branch Rank 3).

▪️ CFA Level 3 Candidate currently.

▪️ Invited as a guest speaker by renowned institutions like IIT Kharagpur, Hansraj college, KMC, NMIMS & DPS Bangalore.

▪️ Did Investment & Product Internships at Mumbai Angels Network, Infinyte Club & BeepKart.

▪️ Have deep stock market experience (fundamental + technical) from 2020 onwards.

▪️ Won various awards at National Case Competitions & in Inter IIT Tech Meet.

Madhur Jain

Genpact

Accounts - (Operationals)

HCLTech

• Analytical Skills, Problem solving ability and attention to detail. 
• Analytical aptitude - Problem Solving, Quantitative.
• Ms. Office, Anti-Money Laundering, AML, AML's, KYC, KYC Verification, KYC Screening, Mortgage

Analyst - BFS

Documentations, MS. Office, Microsoft Excel, Anti Money Laundering, AML, AML's, KYC, Desktop Visualization, Finance, Corporate Finance, Personal Finance, Banking.

Associate - BFS

To be a part of company, organization where the management structure recognized & rewards loyalty, honestly, Communication Skills, Confidence, Personality, Hard work, Ambition, & Good Personality of an Employee by providing growth opportunities & necessary infrastructure that could contribute to the success of the company.


Role - The Purpose of the role is to provide effective technical support to the process and actively resolve client issue directly or throughtimely escalation to meet the Process SLAs.

• Support all incoming help requests from the client in a courteous manner. 
• Document all pertinent end user identification information, including Name, Department, Contact Information and nature of problem or issues. 
• Record, Track and Document all queries received, problem solving steps taken and total successful and unsuccessful resolutions. 
• Follow standard processes and procedures to resolve all clients queries. 
• Resolve client's queries as per SLA's defined in the contract. 
•  Access and maintain internal knowledge basis, resources and frequently asked questions to aid in and provide effective problem resolutions to clients. 
• Identity and learn appropriate product details to facilitate better client interaction and troubleshooting. 
• Document and analyze all logs to spot most occuring trends to prevent future problems. 
• Maintain and update self-help documents for customer's to speedup resolution time. 
• Avoids legal challenges by complying with service agreements.

taplio

The Battle

Madhur Jain

Bharat Gupta 🎯

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