Limuni

helping Founders become directors and create the business of their dreams ✨️ 

DM me to book an intro call 🍋

Founder & Business Strategist 🍋 

NASA - National Aeronautics and Space Administration

🚀 Inclusion Diversity Equity & Access Consulting

🚀 Reviewing inclusion plans of STEM programmes

🚀 Focus on creative solutions to inclusion needs 

🚀 Collaborate with IDEA teams to form effective feedback

IDEA Professional

Nobody Studios

Crowd Investor

THE NONBINARY CORNER

Co-Founder & Host

Events Industry

⬛️ I have organised 800+ events in 10 yrs & led 50+ International teams generating over £200k to my clients directly 


⬛️ I have specialised in Festivals operations and worked across the UK and Sicily (IT) ranging between the 3.000 - 60.000 people attendance and coordinated single-handedly teams varying from 2 - 30 people and also coordinated online events with a few hundred in the audience.

⬛️ I have contributed to the smooth run of traffic management operations, artist liaison, stage management, decor project management, events planning and set up, de-rigging and conflict management. 

I have worked for a large variety of Events and Festivals in the UK, here's a sample :

⬛️ Eden Festival, Scotland / June 2017, 2018, 2019, 2024
⬛️ Solfest Festival, Cumbria / August 2018
⬛️ Sketchy Beats Stage, Lindisfarne Festival, Northumberland / August 2018
⬛️ Kelburn Garden Party Festival, Scotland / July 2016,2017,2022,2024
⬛️ Eye Of Storm Events Company, Boomtown Fair, England / August 2017
⬛️Audio Soup 2016,2017
⬛️ Knockengorroch 2017


Some of the roles covered

𝐓𝐫𝐚𝐟𝐟𝐢𝐜 𝐌𝐚𝐧𝐚𝐠𝐞𝐫
𝐓𝐞𝐚𝐦 𝐭𝐫𝐚𝐢𝐧𝐞𝐞 𝐚𝐧𝐝 𝐫𝐚𝐝𝐢𝐨 𝐜𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫
𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐬𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐨𝐫
𝐓𝐫𝐚𝐝𝐞𝐫𝐬 𝐏𝐎𝐂
𝐀𝐫𝐭𝐢𝐬𝐭 𝐆𝐚𝐭𝐞 𝐓𝐫𝐚𝐟𝐟𝐢𝐜 𝐬𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐢𝐨𝐧
𝐀𝐫𝐭𝐢𝐬𝐭 𝐆𝐚𝐭𝐞 𝐎𝐟𝐟𝐢𝐜𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭
𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐩𝐥𝐚𝐧𝐧𝐞𝐫 𝐚𝐧𝐝 𝐬𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐨𝐫
𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫 𝐨𝐟 𝐭𝐡𝐞 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐭𝐞𝐚𝐦
𝐃𝐞𝐜𝐨𝐫 𝐭𝐞𝐚𝐦 𝐬𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐨𝐫 𝐚𝐭 𝐏𝐲𝐫𝐚𝐦𝐢𝐝 𝐒𝐭𝐚𝐠𝐞
𝐃𝐞𝐜𝐨𝐫 𝐦𝐚𝐤𝐞𝐫
𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐀𝐫𝐭𝐢𝐬𝐭 𝐋𝐢𝐚𝐢𝐬𝐨𝐧 𝐎𝐥𝐝 𝐌𝐢𝐧𝐞𝐬 𝐒𝐭𝐚𝐠𝐞

Festivals and Events Operations Manager

The Founders' Strategist 🌞 I help you overcome OVERWHELM by building a clear strategy that takes your biz to the next level | Nonbinary Sicilian Founder 🏳️‍🌈

I support scaling Founders in building stable businesses. 🍋 


my Founders have this issue : 

1) they have scaled their business successfully but are working too much 


this makes them overwhelmed by having to lead all biz areas and causes them to either shut down or scale down their biz 

this issue is common because scaling forces a Founder to grow from specialist to director which is what I support with.



when I started my Events Operations career, I had the same exact issues.

today, I have 800 events projects under my belt and a strategic directorial skillset so I can work with my passions without being overwhelmed.



I love teaching Founders the same skillset using these 4 steps : 

AUDIT : to define your point A 

STRATEGY ALIGNMENT : ensuring your biz strategy is aligned with personal needs 

ACCOUNTABILITY AND SUPPORT : you get clear and simple action plans to execute and remove decision making fatigue 

TRAINING: I will train you on strategic thinking so you learn how to be a director to your business and take the best decisions 






Client Case Study 


Karissa Pearlstone : 

- helped her build an Ops department and her first team to sustain £10k -> £40k growth 

- learned to hire, onboard and fire in a ethical and effective way 

- defined workflow process and systems 

- defined ideal clients and staff 

- clear long - term vision and plan to buy her time back 

- clear short - term actions to stabilise the business 

- improved client experience pathway 

- created a bank of SOPs to speed up staff onboarding 


In 1 yr, Karissa has quadrupled her income, built a team , went on 3 holidays, moved to her dream country and reconnected with herself. 



Today Karissa is working 1:1 with me and also joined my Strategy Mastermind where I coach a group of driven Founders. 


If you're a scaling Founder who wants to build stability in their business, DM to book a chat.  🍋

Lu Castello 🍋

Upper Canada Fuel & Burner

• Day to day collection of past due Commercial and Residential accounts 
• Posting of payments
• Bank deposits
• Management of Satellite office
• Customer Service
• Submission of accounts with 3RD party Collection Agencies, main contact for Agencies

Accounts Receivable Supervisor

SLH Transport Inc.

• Audit and review of all fuel transactions 
• Approve and review Vender fuel invoices
• Weekly fuel reports  
• Monthly IFTA reports and corrections
• Accounts Payable 
• Audit Truck/Trailer Lease/rental invoices
• Satellite administration, activations, deactivations, trouble shooting
• Collected apprx 80K in deposits sitting on closed dormant fuel accounts

Fuel Auditor and Compliance Administrator

STARTEK

• Provide customer, billing, payments and technical support on behalf of large US Telecom

Customer Service Representative

Assurant

• Inbound Call Centre 
• Retention of Credit Card Insurance

Contact Centre Operations Associate

Myles Acres Development Inc.

• Event Preparation and take down;
• Managed bar staff and caterers;
• Liaised with Clients;
• Managed Facilities and Events in owner’s absence;
• Grounds keeping and cleaning of club house/banquet hall;
• Inventory Management;
• Event Host;
• Bartending;
• Sourced new land development opportunities and investors for 168 acre commercial property,
• Managed Billing, Credit and Collections,

VP of Operations /SME Consultant

Gatestone & Co.

• 3rd party collection of consumer and commercial accounts for large Canadian Telecom and Canadian bank
• Skip Tracing

Collector

Peppers & Rogers Group

•Worked on Customer Retention project for large Telecom in Saudi Arabia;
•Liaised with Business Analysts and Departmental stake holders;
•Reviewed bill collection and credit management procedures, processes and policies;
•Identified under performing process flaws; 
•Provided benchmarks and recommendations for improvements;
•Viewed current initiatives for improvements that allowed client to manage the bill cycle more efficiently; 
•Presented findings to client VP Home Business Unit;

Billing, Credit and Collections Analyst (SME)

Verizon Canada

Canada Operations
•Managed 3 to 6 individual staff members within the Billing and Collections departments
•Managed day to day Billing, Credit and Collections Operations; 
•Reviewed and approved vender invoices for large multisite customer project;
•Strong communication and interpersonal skills with capability to work with wide rang of venders, partners and teams effectively;
•Experienced on project teams as subject matter expert in Pre Sales Billing, RFPs, Product Development, System Integration Projects, Billing Quality Assurance, Invoice Management and Strategic Change;
•Familiarity with Telecom Billing documents, procedures and standards;
•String ability to promote cooperative environment at work to meet organizational goals;
•Familiar with cash/invoice management procedures and principles;
•Familiar with GAAP and Sarbanes-Oxley Act;
•Strong ability to make evaluative judgment;
•Knowledge of proper billing and payments cycle for Billable accounts;
•Liaised with Accounts Managers, Product Managers, Legal and Business Development on Complexed Sales Opportunities;

Accomplishments:
•Worked on Product Project "Auditing the way we do things" detailing sales product life cycle from idetentifying a Sales Opportunity with customer to service implementation apprx 100 products/services and product add ons were identified and created via visio to be used as Sales training for new hires 
•Attended Litigation Proceedings and went to trial in Montreal, my testimony as the Plaintive for a bad debt claim, explaining our Billing Processes and Invoices helped reach settlement in our favor for $200,000.
•Won MCIs 100 Heroes Award for my part in MCI Canada’s Radical Simplification project whereby we dramatically reduced our Paper contracts from average of 20 pages to a average of 3 pages, which included Siebel System enhancements, process changes, Sales Training and the inclusion of URL Links for our customers to view and accept Contracted Terms and Conditions Online.

Billing & Collections Manager -Canada Operations

MCI Canada

•Promoted to Manager Order Entry and Billing, Manage 6 Staff, responsibilities as above.
•Contract Management
•Support Canada Sales, review and approved new sales agreements, audit contracts and systems for accuracy
•Produced Sales Revenue Reports, processed orders to flow to Sales Compensation department and Systems, interact with Billing, Install, Customer Support, Systems, Management, Executives, Directors, Legal;
•Reviewed CHURN reports and managed Customer Initiated Cancellations;
•Chaired a committee who reviewed, authorized, or declined customer credit requests;
•Established work schedules and procedures and coordinated activities with other work units or departments;
•Identified training needs, mentored workers in job duties and company policies, resolved staff conflicts and submitted progress reports as required
• Attended Product Deveelopment meetings and launches as required
•Gate keeper of contracts and contract management;
• Instilled a shared and enthusiastic commitment to customer service as a key driver for company goal attainment;

Accomplishments:
• Received recognition award SAP implementation and enhancement as Billing SME;

Manager Order Entry & Billing

WorldCom/MCI Canada

•Responsibilities inclusive as below, Promoted from Sales Support Analyst, Managed 4 staff
•Sales Escalations, processed Sales orders from Siebel to Order Tracking and provisioning systems
•Supported 40 Sales Reps., produced weekly and monthly Sales Revenue reports
• Liaise with Sales VP to ensure all Sales Orders are processed within the month Contract signed and approved to help Sale meet or exceed their monthly Sales Quotas
•Achieved consistently high customer satisfaction rankings by ensuring timely responses to customer enquiries; 
•Dealt with customer escalations in person or over the telephone in a prompt and professional manner;
•Provided customer service in telecommunications and explained the type and cost of services offered, provided information about claims or accounts, updated accounts, initiated billing, processed claim payments, and received payment for services;
•Investigated complaints, updated customer accounts and performed follow ups as required;

Accomplishments:
Responded to a customer issue via our SATMETRIX customer survey program escalated customer comment and was able to save customer and resign them for another 3 year term

Team Leader Sales Support

Over the years, I have gained valuable expertise in the following areas of Management, Billing, Credit and Collections, Accounts Receivable, Accounts Payable, Customer Service, Order Entry, Sales Support, 3rd party Collections, Call Centres, and Customer Retention, Administration, 10 + years experience. 

I am computer literate and adaptable to various programs, applications and changing technology. My skill set has allowed me to be proficient in the management of programs, projects, resources, people, performance, budgets, contracts, Technology Integration System enhancement projects and strategic change.

My peers and supervisors have described me as an outstanding corporate team contributor, a solutions specialist, a problem solver, a decisive, proactive and result-driven professional. I pride myself as being a respected builder and leader of customer-focused teams who instilled a shared enthusiastic commitment to customer service. I am a determined individual with the ability to handle multiple tasks and work under pressure while maintaining the development and management of complex reconciliation processes among multiple systems. During my employment history and with every assignment I have accepted, I have devoted my energies toward being a good steward of available resources.


Went through 4 Company name changes in 10 years, May 1999 to August 2009 (UUNET, WorldCom Canada, MCI Canada and Verizon Canada) was subject matter expert on the Re Branding Projects for Billing and Collections. 

Systems: Siebel 6.0 & 8.0, MS Excel, Infranet Portal, Remedy Order Tracking System, Microsoft Office Suite, SAP, Visio, Power Point, & AS400;

taplio

The Battle

Lu Castello 🍋

Mike Pytak

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