Your Customer Journey is a broken map. And every crack is money you're losing.

Most B2B & B2C companies obsess over the start of the journey (traffic, MQLs, SQLs, etc.). They invest thousands attracting customers... only to lose them to a confusing process, a slow follow-up, or tech that doesn't connect the dots.

The real problem isn't traffic. It's friction.

My job as a Growth Hacker isn't just to get you more leads or opportunities; it's to be the architect of your entire growth system.

I map the complete journey—from the first click to the repurchase and even referrals—to detect every conversion leak (the obvious and the hidden ones).

Then, I design and implement strategies, processes, and technology (especially AI) to eliminate friction and automate nurturing 24/7.

After 15 years of leading teams... I've seen the same pattern: it's not about having the most expensive software; it's about having the right process. AI is useless if your journey strategy is flawed.

I specialize in building 'Growth Machines' that:

✅ Use Artificial Intelligence to understand behavior and personalize every stage of the journey at scale.
✅ Implement tech systems (CRMs, Automation) that plug leaks and accelerate the sales cycle. 
✅ Optimize every touchpoint (CRO) so your platform works for you, not against you.

If you feel your sales process is a 'Rubik's cube' and you want to implement a real growth system, let's talk.

Send me a private message.

Luis Garica

IBM Global Systems Inc.

Leading a team of Solution Architects.
I enjoy difficult technical topics. I view problems with a holistic perspective due to my varied background. This helps me learn new technologies and the skills to take advantage of them. My companies have relied on me to transform the way they use technology.

I enjoy leading technology teams. Many times, I led teams in learning new ways to work. This leadership makes my teams capable and productive. But it’s not about the technology. It’s critical that the people who use that technology benefit. We have focused on integrating with our customers. We work with them, and ensure they are seeing the benefits of these changes.

Serving in a variety of roles has given me broad experience. I have been a developer. I have been a systems, network, and cloud engineer. I have been a team member and led teams. I want to use that knowledge and experience to create something awesome!

Sr Partner Solutions Architect

Sr Partner , Solutions at IBM Global Systems Inc.

Dilip is a Partner in the IBM GBS Practice with responsibility for client engagements that drive enterprise transformation.

He brings over 12 years of consulting experience to healthcare, utilities, manufacturing and pharma clients.

He has significant experience leading large complex projects on time and on a budget that deliver true business value and business transformation.

He has experience with many solutions for Utilities including Oracle CC&B, Oracle e-Business Suite, SAP CR&B, SAP ERP, SAP EAM, IBM Maximo, ABB Asset Suite, Salesforce and Oracle CX.

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