Lucia Kanter St. Amour

Under the Sisterhood

UTS is a social impact company that addresses the critical gaps in women’s health education, diagnosis, and treatment. As CLO, I'm responsible for: legal guidance on general business operations, partnerships, and organizational practices; contract review and negotiation with vendors and partners; policy development ensuring legal, ethical, and privacy compliance; risk awareness and mitigation; recommending practical strategies that project the organization’s integrity and vision; addressing potential legal issues related to employment and board members; liaising and supervising outside counsel; partnering with cross-functional teams to effectively communicate the organization’s mission, support its programs, and amplify its social justice initiatives.

Chief Legal Officer

Pactum Factum

Chief Legal/Negotiation Officer for various corporations, NCAA athletes, and organizations; U.S. mediation liaison to Supreme Court of India 2022-2023; have mediated/negotiated 1000+ cases; host of "Forces of Good" podcast. Seasoned employment law and negotiation expert. Pactum Factum Press publishing.

Attorney | CLO | Publisher

UN Women

VP, San Francisco  - the birthplace of the United Nations in 1945. UN Women USA is the official, membership-based non-profit organization that raises funds and awareness for UN Women, the United Nations agency that advances gender equality and female empowerment globally.  Events and projects include: Cities for CEDAW a nationwide, grassroots effort to encourage local governments to become more gender equitable; EVAW - an effort to End Violence Against Women; The Gender Equal Pay coalition; HeForShe, a social movement campaign providing a systematic approach and targeted platform through which men and boys become agents of change for the achievement of gender equality; Women In Climate Change Gender Action Plan; Bi-annual Global Voices Film Festival

Vice President - UN Women USA

Spectrum Strategies for Autism

501(c)(3) non-profit organization providing sibling programming; and rescue dog matching, placement and training to families with children with Autism and other special needs.

University of California, College of the Law, San Francisco (formerly UC Hastings)

Teaching:  Negotiation / Mediation Clinic / Mediation Certification for Professionals / Special Education  Law. 2003-2012 taught regular course(s) on-site each semester. I tried to retire, but noooooo. They wouldn't let me 😂 2013-present continue on faculty as hybrid (remote and on-site) coach and instructor

Law Professor (Adj.)

International Chamber of Commerce

Serving as judge and mediator for ICC mediation competition in Paris, France

Mediator and Judge

University of California, Berkeley - School of Law

Teaching Negotiation practical skills course and supervising independent studies

Lecturer

EEOC

One of the small team of original designers of the Equal Employment Opportunity Commission’s pilot mediation program in 1996 for the San Francisco Regional Office, and later mediated EEOC cases from San Jose to Sacramento

Mediator

Judicial Council of California

In-house employment law attorney for the Judicial Council of California, Administrative Office of the Courts (AOC), the policymaking body for the entire California court system for 58 counties and the Supreme Court of California. I advised the Judicial Council, the Chief Justice of California, and trial and appellate court judges and court officers, contributing to major policy and legal decisions on employment and labor issues that affect the entire judicial branch of California. During that time, I was also selected by the California Division for Judicial Education and Research (CJER) as a representative attorney for the judicial branch to conduct ongoing discrimination and harassment training through live, televised, satellite broadcast programming to court employees statewide. The target 20,000-member audience consisted of judges, human resources professionals, court directors and court staff. Broadcasting live with a studio audience, I also co-hosted CJER’s production of “Dr. Martin Luther King, Jr.:  A Celebration of Justice,” as part of the Division’s Continuing The Dialogue television series. The content of many of the broadcasts drew upon expertise in the field of Civil Rights and various discrimination and fair employment laws.

Attorney - Office of the General Counsel

Orrick, Herrington & Sutcliffe LLP

Upon dissolution of boutique labor & employment firm in San Francisco, joined Orrick's Employment Law group and handled all aspects of litigation and client counseling. Closest clients I worked with included Gap, Apple, Oracle, Electronic Arts

Employment Litigation Attorney

VP Emerita UN Women | Attorney Action Figure 🦸🏻‍♀️ | Arresting Author | Chief Negotiation Officer | Plucky Podcast Host | Irreverent Int'l Keynote | "What Box?" Bellwether

📚 World domination through literary seduction. Elegant. Defiant. Irresistibly true. Are you ready for what's next (October 13, 2025)? MY WRITING IS ORGANIC USING REAL INTELLIGENCE (AI wishes it could write like me)

I'm not bossy. I'm BOSS. A UN Women VP, provocatrice, attorney/law professor turned negotiation GOAT . . .

(Buckle up. This is ..."a lot")

🦸🏻‍♀️ I help women harness the power of everyday negotiation—from conning a toddler into eating peas to running the boardroom. I authored the Little Black Dress of negotiation books. Why?

Because negotiation isn’t just for business. It’s everybody’s business 🧐

(But you don’t need me to “empower” you. Nor do I sell a “masterclass” or certification from my own “institute”)

🌍 World Mediation Peace Activist. Benevolent & incurable explorer (dubbed “creative savant”—you know who you are). A bit wild at ❤️‍🔥, I struggle with purpose and disrupt with goodwill—through advocacy, teaching, writing, broadcasting, philanthropy, art & sports.

🗣️ Polyglot. Passionate about people & social progress. JEDI agent (not a Star Wars ref). I’ve practiced law in private, public & non-profit sectors; have taught internationally, including over two decades as faculty at two University of California law schools.

I get that people are messy multitudes—and how they actually behave in conflict & decision-making.
What makes me next-level? Decades of deep experience in negotiation, behavioral economics, game theory, plus dope training in:

✔️ Emotional micro-expressions
✔️ Lie detection
✔️ Neuroscience & decision analysis

Oh, and I know the #1 most stealth negotiation skill. 😎

(Kinda like x-ray vision. Hint: it’s NOT “speaking your truth.”)

WHAT I’M NOT:

❌ A sales/marketing bro who built my expertise off a “masterclass”
❌ A brand
❌ Your income stream
❌ After your 💰 or approval
❌ One to trademark words. Ahem™ 🙄 (you know the type)

Special needs parent & dog whisperer—chaos doesn’t faze me, and persistence is my default setting. CEO of a 501(c)(3) nonprofit providing dogs & sibling support for families with special needs kids.

🫶 Turn-ons: Cake, shoes, pour-over coffee, decent literature
🤢 Turn-offs: NIMBYism, vapid buzzwords, elitism, posers

💡 Meyers-Briggs type? ENFJ-A (same 2% club as Obama & Oprah).

🕸️See more on pactumfactum.com, but TLDR: 
I’m 95% human Labrador (begs the question: what’s the other 5%?). Find it endearing or annoying. That's on you. Either way, I’ll be me because, as Oscar Wilde said, “Everyone else is taken.”

P.S.
❌ I don’t do casual Zoom coffee chats
✅ I’ve already overpaid it forward

Podcast Host

"Forces of Good" podcast - Click here to listen and subscribe for free: https://pactumfactum.substack.com

S. Lucia Kanter St. Amour

Parikh Ventures LLC

Aligned and improved clients' (ranging from Amazon, Walmart, Chewy) day to day operational effectiveness to achieve their long term strategic goals. Analyzed current challenges at hand, identified trends & opportunities for growth, and designed strategies that aligned with and ensured operations are optimized to meet strategic objectives.

●	Implemented operational improvements for 50+ managers with strategies that ranged in best practices for frontline leadership to up C-Suite leadership.

●      Improved team engagement by over 50% in 1 month through insights gained from implementing and monitoring weekly data that drove strategic approaches.

●      Drove cross functional alignment across departments and operational improvements that led to the business being top 1% in their district.

●	Turned around an org that was missing SLAs to achieving 100% of KPI metrics.

Strategy & Operations Consultant

XPO Logistics, Inc.

Directly managed a team of 40+ employee, 6 exempt managers, and 6 nonexempt leaders. Collaborated with global cross functional teams to design and execute a strategy to implement a new Warehouse Management System across the entire Healthcare enterprise. Tracked and presented weekly progress to the President of Supply Chain and conducted quarterly business reviews with executive leadership and client. Drove process improvement for day to day operational excellence in order to achieve long term strategic objectives.

●	Efficiently developed and managed operations, policies, and processes to optimize and improve KPIs by 50%. 

●	Effectively reorganized segmentation strategy for facility with 78,000 SKUs and record count strategy to achieve 100% cycle count completion in 3 months to pass 2 audits.

●	Designed and implemented customized reports to monitor KPIs for feedback and analysis for the newly implemented WMS.

●	Led the process mapping, documentation, creation of SOPs, and training for implementation of new WMS.

●	Scheduled and rolled out hardware deployment and training for 250+ employees on new WMS and processes.

General Manager

Iron Mountain

Directly managed a team of 80+ employees, 3 exempt managers, and 5 nonexempt leaders. Drove cross functional initiatives and operational alignment at an organizational level. Partnered with Product, Marketing, Strategy, Sales, and CX to grow from 4 markets to 31 markets post joint venture. Partnered with Product and IT to develop a knowledge database for all teams. 

●	Partnered with Director of Quality to develop 12 new KPIs, design and monitor dashboards to monitor performance, capture feedback, and personalize KPIs based on market specific relevance. 

●	Drove significant annual savings (over $300K or 85% YoY) in concessions from quality defects through improved handling processes, successful delivery, and inventory accuracy all within 98-99%. 

●	Established inventory categorization strategy for oversized freight and loose stowing items which helped increase storage utilization by 36%.

●	Mentored and developed 2 direct reports into leadership and management level roles.

Senior Operations Manager

MakeSpace

Directly managed a team of 60+ employees, 2 exempt managers, and 4 nonexempt leaders. Led programs with cross functional teams to improve processes, products, and strategy. Collaborated with executive leadership to develop documentation, training, implementation, and standardization for all aspects of Operations. Oversaw $12MM P&L for NY and NJ markets. 

●	Partnered with the Product team to develop 2 apps and a WMS website that played a key role in joint venture.

●	Increased productivity 400% (from 30 UPH to 120 UPH) and drove significant annual savings (over $500K YoY) to come ahead of target goal through headcount restructuring, streamlining processes and improving quality defects.

●	Oversaw and executed project to insource operations and eliminate 3PL inefficiencies. Expanded 75k sq ft to over 500k sq ft. This added 2MM cu ft of physical storage space and increased daily capacity by 50%. 

●	Saved company $600k through the implementation of a zoning strategy for field team that improved lean practices by eliminating travel time, idle labor, and disruptive delinquencies.

●	Created and implemented a demand planning product to assist in forecasting workload and headcount scheduling.

●	Mentored and developed 3 direct reports into leadership and management level roles.

Amazon

Directly managed a team of 500+ employees, 3 exempt managers, and 10 nonexempt leaders in a 1.1MM sq ft facility. Drove operational efficiencies through optimizing processes, systems, and cross functional collaboration with teams in order to achieve long term strategic goals. .

●	Drove initiative for defect injection reduction that collaborated with UI/UX teams, product teams, and senior leadership which led to process improvements and reducing quality defect by 73% year over year.

●	Designed project to reconfigure 6 floors of 1.1 sq ft facility for 8000+ associates which led to an increased 23,000 cu ft of storage, 80% productivity YoY, 66% safety incidents YoY, and 70% quality YoY.

●	Designed, documented, and implemented onboarding and training program for new hires reducing learning curve by 75%, from 4 weeks to 1 week to hit KPI goal. Program was adopted region wide.

●	Mentored and developed 12 direct reports into leadership and management level roles

Operations Manager

Area Manager II

Area Manager

I help first time managers in Ops 🦺 close the gap from a lack of training and support.

Professionally:

10 years of experience leading teams to drive operational improvements by designing and implementing frameworks, processes, and systems at startups and enterprise companies like Amazon, XPO Logistics, and Iron Mountain. Skilled in collaborating with cross functional teams to drive alignment, coordination, and execution on initiatives with stakeholders. Proven track record of designing data-driven and scalable processes, streamlining bottlenecks, and developing KPIs to monitor data for actionable insights. Drove efficiencies that led to operational increases of over 80%, proprietary product development, WMS implementation, 7x market growth to scale nationwide, and a successful joint venture.

𝐒𝐤𝐢𝐥𝐥𝐬: Operations Management, Operational Excellence, E-commerce, Management, Leadership, Coaching & Mentoring, Cross-functional Leadership, Collaboration & Coordination, Interpersonal Skills, Stakeholder Management, Process Improvement, Continuous Improvement, Strategic Planning, Program/Project Management, Product Operations, Communications, Data Analysis, OKRs / KPIs, Problem Solving, P&L Management

𝐓𝐨𝐨𝐥𝐬: MS Office Suite, Google Suite, Looker, Asana, Slack, MS Teams, Trello, Sharepoint, Notion, Canva, Calendly, Zoom, Active Campaign, Dropbox

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Personally: 

I've been lucky enough to live on both coasts (NJ and Cali) but I'll always be a Jersey guy at heart. I enjoy photography (have even done friends' weddings) and video games (huge Zelda fan). Oh and I'm a foodie - I can out eat my wallet which can be a problem.

Let's connect!

taplio

The Battle

S. Lucia Kanter St. Amour

Pathik Parikh

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