The New Frequency

New Frequency offers coaching and consultancy to support socially conscious entrepreneurs and leaders to recognize, reframe, and reimagine habitual processes and practices that no longer serve in order to optimize their own well-being, create thriving cultures, and engender transformational change.

New Frequency offers a safe, judgment-free space to examine the behaviors and beliefs that enabled each of us to get to where we are… and to explore alternative ways of thinking, feeling, and being that will help us move to states of greater resonance.

Founder

Forbes Coaches Council

Sharing business and career thought leadership through Forbes Coaches Council, an invitation-only organization for premier business coaches, career coaches, and senior-level executives selected based on their depth and diversity of experience.

✅ Official Member

Sky's the Limit

Sky’s the Limit is harnessing the power of technology to fuel millions of aspiring, underrepresented, young entrepreneurs to reach their dreams. The one-on-one advising and mentoring, education, and funding opportunities we offer leads to the growth of social capital -- new connections, skills, knowledge, entrepreneurial mindsets, and access to new business opportunities. That translates to new businesses, new jobs, increased employability, increased lifetime earnings, and innovative products and services being developed across the world!

In my role as COO, I focused on driving growth strategy, optimizing strategic partnerships, and working with the team to ensure program, partner and platform success for both the existing US, and newly established UK-based operations. Special attention to community- and coalition-building, ensuring every entrepreneur, partner, and team member enjoys a safe and productive experience that allows them to fully express their purpose and live their vision.

Chief Operating Officer

South Carolina Institutes of Innovation and Information Foundation

I was honored to serve as a volunteer board member and Chair for SCIIIF, a 501c3 non-profit that provides resources and support for the Institutes of Innovation and Information established at South Carolina’s seven Historically Black Colleges and Universities (HBCUs). In my role, I was responsible for helping this newly established organization realize its full potential as a force for fundraising and coalition-building.

Chairperson

Courageous Be Coaching

Founder of a boutique consulting and coaching practice specializing in partnering with corporate leaders and independent business owners who seek to improve employee engagement levels, drive business results, and enhance personal leadership performance. I help people achieve remarkable results through innovative communications strategies, business and human resources strategy optimization, and powerful personal skills development.

CEO - Coach, Advisor to Social Entrepreneurs and Social Impact Professionals

VolunteerMatch

VolunteerMatch creates better ways to bring great people and great causes together at scale. They seek to unlock the promise of the private, corporate and social sectors with the web's #1 volunteer engagement network and associated technology and service solutions. 

In my role, I was responsible for helping forge the future of the organization as a member of the Executive Team. 

I led the Solutions team, a high-performing team composed of multiple functions: Marketing and Advocacy, Business Development, Customer Outcomes, Education and Training, and Philanthropy. 

In my role, I defined the business priorities and drove execution strategies, new solutions, and growth activities to strengthen and expand VolunteerMatch's brand, community of partners, clients, and allies. I worked constantly to strengthen and enhance our position as THE place for finding, matching, and engaging skilled volunteers, mentors, and board members.

Chief Solutions Officer

eSolidar

Advising on strategic matters including relationship development that serves the global expansion and adoption of eSolidar, the latest generation of GDPR-compliant giving and volunteering technology, and impactMarket, financial infrastructure for the new impact economy.

With both consumer- and business-facing products and services, eSolidar is known for its award-winning online platform and dynamic, innovative team. We help individual donors connect to causes and support charities and corporations to take control of their online fundraising and volunteering in ways that are timely, cost-effective, and phenomenally engaging -- especially to Millennial and Gen Z donors and volunteers.

Advisor - Market Development, CSR, Charity Auctions, Fundraising, Crowdfunding

Causecast

For Corporate Social Responsibility/Employee Engagement technology SaaS start-up, provided day-to-day operations leadership and direction to the cross-functional team to drive sales, optimize marketing and human resources, and ensure timely delivery of new products and services.
 
Managed 2 P&Ls - for the nonprofit Foundation and the for-profit Corporation – and led staff to deliver outstanding customer experiences and develop innovative offerings. 

Core responsibility included business development, HR, business strategy, planning, goal-setting, decision-making, budget, operations, general management for all functions, direct personnel management and supervision, infrastructure optimization, cross-functional leadership development, partnership development and management, executive coaching and mentoring, and public speaking.

Chief Operating Officer - CSR/Employee Engagement SaaS

As Vice President of Go-to-Market in summer of 2015, implemented and improved Sales & Marketing processes, performed resource allocation and budgets, and enhanced productivity and efficiency to drive revenue. Provided overall instructional vision and thought leadership, strategic and annual operating plans, program development plans, and process management.

As a member of the executive leadership team, my day-to-day responsibility included strategy, planning, decision-making, budget, operations, general management for the Sales and Marketing functions, direct personnel management and supervision, infrastructure optimization, cross-functional leadership development, executive coaching and peer mentoring.

Vice President, Go-to-Market Operations - Driving Revenue, Optimizing Sales and Marketing Processes

Intuit

I was offering leader for the global We Care and Give Back employee giving and volunteering program, including responsibility for day-to-day management of Intuit Foundation. I did trends research, strategy design, regular operations reviews, coaching and coordination of global volunteer teams. 

>> Created "Create the Change", an industry-recognized quarterly worldwide engagement campaign best practice, with end to end responsibility for concept, design, writing, and strategy through execution and measurement. 

>> Helped onboard, coach, and develop a team of Regional Site Coordinators and Program Managers to build capability and deliver outstanding results. Vendor, nonprofit/NGO selection and management, including compliance, risk mitigation, delivery and process design for new online tools infrastructure. Innovation catalyst, responsible for driving and teaching design thinking to work teams across the company.

Senior Manager, Worldwide Employee & Community Engagement - HR, CSR, Program Management

I was responsible for design and delivery of worldwide engagement programs centered around diversity and volunteering and giving. 

Accomplishments include design and delivery of global expansion strategy for We Care and Give Back community giving program, Working Globally website to develop global leadership mindset with employees, and the Do One Thing for Diversity campaign in support of the UN’s World Diversity Day. 

>>Developed the “Do One Thing” campaign in partnership with the United Nations to reinvigorate World Day for Cultural Diversity for Dialogue and Development, with attraction of 1M individual commitments. 

>>Wrote, edited and partnered with contractors and internal staff to deliver engagement program communications. Drove reward and recognition strategies for volunteer leaders and volunteer teams. 

>>Coached and supported teams to successfully craft engagement plans and deliver measurable outcomes to drive higher employee engagement levels.

Employee Engagement Program Manager - Internal/External Communications, Campaigns, Vendor Management

>> Led HR Communications function, including support of executive communications and delivery of monthly global HR All Hands for 250+ employees. Responsibility for writing, editing and delivery within all HR communications channels. 

>>Drove strategy and execution plan for launch of new Alumni network, managed vendor relationship and implemented online community collaboration tool to keep ex-employees connected and engaged with Intuit.

HR Communications & Alumni Network Leader - Executive Communications, Program Design, Product Launch

>>Drove change management strategy and coached leader capability throughout HR Reinvention. Project management and production for complex change projects in RIF, reorganization, diversity and employee engagement, leveraging end-to-end strategic thinking, people experience, D4D, organization design and change communication skills.

HR Change Leader - HR Communications, Project Management, Change Management

>>Coached senior and program leaders across HR and the business, applying customer-back, design thinking and employee experience knowledge to develop capability and build programs that create best possible experiences during highly confidential and sensitive moments of truth in the employee lifecycle; program leader for Last Days, Alumni, multiple M&A and RIF projects.

People Experience Coach - HR, Executive Coaching, Leadership Development, Program Management

>>Human Resources Business Partner supporting Payroll Sales organization in Reno throughout implementation of new incentive compensation program, quarterly and annual calibrations and high-performing organization review. 

>>Managed sensitive employee relations issues, hiring assessments, terminations and performance management on a daily basis. 

>>Partnered cross-functionally to re-design long-term organizational strategy, including restructuring of field sales force and RIF assessments that spanned across organizational boundaries.

HR Business Partner - Human Resources, Employee Relations, Hiring, Org Design and Strategy

>> Designed and implemented communications strategies in partnership with senior leaders in the Reno Payroll organization, across corporate HR and as a requested “expert” contributor for QuickBooks Group. 

>>Led the development of Reno’s employee giving and community relations programs post-restructure. Communications programs included confidential RIF and restructure communications and successful cross-functional team projects within business units; operating mechanism, engagement, client services and HR communications strategies; and cross-business unit communications strategies to support senior leadership team.

Communications and Community Relations Manager - CSR, Communications, Strategic Partnerships

Leadership Coach & Impact Strategist | Empowering Purpose-Driven Tech Leaders, with a Passion for Elevating Female Founders | Founder @ The New Frequency

Ready to reclaim your energy, amplify your impact, and not just succeed – but thrive? If so, you're in the right place.

Whether you’re navigating a career transition, looking for deeper alignment, or seeking a new direction, I’m here to support you in creating a clear, actionable path to success.

I guide visionary leaders and entrepreneurs who feel stuck, unsure, or overwhelmed by their next steps to break past limitations and gain the awareness you need to confidently move forward. 

Let’s work together to unlock your potential and help you lead with purpose. Book a clarity call today and take the first step.

Why work with me?

With over two decades as a social impact tech executive, entrepreneur, CEO, and COO, and a background as a 2X certified Life and Wellbeing coach, I leverage a potent mix of industry insight, strategic acumen, and a vast network of influential connections to uplift you. 

My domain? The nexus of social impact, strategic leadership, well-being, and innovation.

Here are some tangible impacts of this synergy:

↳ Orchestrated initiatives channeling over $80MM to purpose-driven ventures
↳ Devised marketing strategies generating a social impact return of $700MM+
↳ Revived businesses on the edge of closure, driving them to $5M in annual profits and scaling $40K side hustles into $1MM+ enterprises

With my guidance, hundreds of leaders and entrepreneurs have soared to new heights—imagine turning your vision into a thriving $100,000 annual recurring revenue stream or safeguarding a $20MM investment. My coaching is not just spice and sass; it’s rocket fuel.

If you're ready to resonate at a new frequency and shape a legacy that echoes beyond the boardroom, I’m here to make that happen.

📩 Book in a Clarity Call to get started.

Laura Plato

Scheidt & Bachmann USA, Inc.

With over 3,000 dedicated employees spanning nearly 50 nations worldwide, S&B stands as a global market leader in smart parking operations management. We deliver groundbreaking solutions, from ticketless entry and exit systems to intelligent guidance systems that optimize parking space utilization, and seamless, digital payment processing that transforms the user experience.

The next decade promises unparalleled innovation, and I am honored to lead S&B USA on a transformative journey. We are committed to building an infrastructure that meets the demands of tomorrow’s parking operations, positioning our customers to not just succeed but to dominate the future of smart parking.

Chief Executive Officer of the Parking Solutions Division 

Choice Operations, LLC

Transforming struggling organizations into monuments of operational consistency and efficiency through data exploration, process development, standardization, and operational alignment.

Founder & Consultant

Nutritional Coaching Institute

As the COO of a leading nutritional coaching company, I serve as the second-in-command, providing strategic leadership for day-to-day operations. Collaborating closely with the CEO, I actualize his vision by establishing a robust infrastructure, implementing efficient systems for growth, sustainability, and operational excellence in nutrition and fitness.

My notable achievements within this job role are:

•	Functioning as the chief consultant for nutrition and fitness entrepreneurs, providing expertise in overcoming operational challenges during the scaling process of their businesses.
•	Performed comprehensive P&L reviews with clients, ensuring strategic decisions aligned with precise data-driven insights derived from financial performance analysis.
•	Developed systems, procedures, and tools tailored for high-profile clients to elevate their business management capabilities.

•	Trimmed OPEX by discontinuing non-essential and underutilized subscriptions and services. Simultaneously, negotiated long-term commitment discounts with key service providers.
•	Enhanced the company's BBB rating from D to A+ through the implementation of effective customer complaint resolutions and the establishment of systems to prevent future issues.
•	Leveraged historical data and growth patterns to establish the organization's initial Key Performance Indicators (KPIs) for measuring business performance.
•	Overhauled the organization's data collection, analysis, and reporting processes, enhancing efficiency and effectiveness.
•	Led the initiation of multiple automation initiative, effectively eliminating manual tasks, significantly boosting productivity.

Precision Painting Plus

In my role as the COO, I offered organizational leadership on a national level ensuring that the day-to-day operations of the company ran smoothly and efficiently. This included overseeing various departments such as human resources, IT, account management, project management, and customer support. I improved management competence, optimized administrative processes, simplified reporting structures, and bolstered the company's internal control systems while fostering a collaborative workplace environment by recommending the ways of better management.

My notable achievements within this job role are:

•	Strengthened vendor onboarding procedures resulting in 100% attainment on documentation requirements.
•	Created scorecards and dashboards providing management teams with faster decision making capabilities.
•	Revamped the onboarding process improving the employee journey and retention rate from 7.9 to 2.3.
•	Refined and established processes and workflows that improved operational efficiency within 90 days.
•	Initiated a culture transformation by breaking down silos and fostering a culture of collaboration.
•	With legal counsel support, drafted and released the company’s multistate employee handbook.
•	Designed and documented 40+ end-to-end business processes paired with an electronic library.
•	Created an IT support reporting system that improved response and resolution times by 75%.
•	Researched and analyzed new business opportunities to support multistate expansion plans.
•	Led the efforts in securing 25 new office locations achieving 100% GMB verification status.
•	Improved expense reconciliation by 60% with the implementation of automated activities.
•	Instituted an employee compliance training program to reduce risk of workplace liability.
•	Formed a customer case escalation process reducing open and aging cases by 20%.
•	Negotiated long term lease agreements that resulted in a cost savings of 15%.
•	Authored a 195 page end-to-end Project Management manual.

In my role as EVP of Operations at Scheidt & Bachmann, I oversaw the company's nationwide operations in the areas of project management, customer service, technical support, contract administration, inventory, finance, and training.

At all times, I was a part of the team that planned out when and how to gather, examine, process, and present financial information.

I also assumed responsibility for establishing the policies and processes that underpin the company's strategic direction and facilitate the achievement of its immediate and distant objectives. 

I led cross-functional teams and was responsible for all budgeting, capital planning, staffing needs, and hiring decisions.

As a subject matter expert (SME), I gathered, cleaned, analyzed, and modeled data for all key business operations, as well as created data reports on customers and the market to manage risks and secure opportunities.

My notable achievements within this job role are:

•	Reduced employee turnover from 18% to 4% with the introduction of training programs and roadmaps.
•	Implemented new inventory control measures that increased availability of in demand components.
•	Restructured Operations departments to meet requirements with regards to timeliness and quality.
•	Traveled to project sites to assist with scope development and monitor quality of project progress.
•	Implemented procedure for compiling, reviewing, processing and reporting project financial data.
•	Launched a quarterly employee reward and recognition program celebrating staff achievements.
•	Led and coordinated the efforts on various companywide continuous improvement initiatives.
•	Built an internal training department and designed the annual employee training program.
•	Conducted studies on inventory demands eliminating over $1MM in nonessential goods.
•	Created new roles that resulted in more efficient management of staff and client needs.
•	Formed an aging due payments collection process reducing AR and bad debt by 75%.

Executive Vice President of Operations

While serving as Vice President of Services, I transformed a struggling project management organization by using Six Sigma and PMBOK principles to stabilize and organize the project team and project portfolio.

Within this job role, I leveraged predictive analytic methods to mitigate losses and increase revenue from current service agreement contracts.

In addition, I led the service department's restructuring efforts and the deployment of the national service contact centers, which resulted in faster response times, more even workloads, and renewed trust from customers.


I was also responsible for spearheading negotiations to extend and revise the terms of the organizations portfolio of service agreements.

My notable achievements within this job role are:

•	Created standardized project management templates for scheduling, scope development, change orders, etc.
•	Designed and distributed companywide PM performance report utilizing PMBOK Earned Value Management.
•	Boosted total contract profit margins from 21% to 64% by standardizing and  refining the renewal process. 
•	Transformed struggling project management organization applying Six Sigma and PMBOK principals.
•	Achieved PM cost management success rate of 90% with data analysis and accountability meetings.
•	Spearheaded an on-line customer portal launch resulting in a 56% increase in service revenue.
•	Implemented formal project management processes based on industry best practices.
•	Composed data reports on customers by market to identify threats and opportunities.
•	Renegotiated poor performing contracts and increased contract revenue by 15%. 
•	Renegotiated unfavorable vendor agreements reducing vendor costs by 40%.
•	Authored an internal 250 page end-to-end Project Management manual.

Vice President of Services

Ericsson

In my role as Project and Program Manager, I oversaw the creation of proposals in collaboration with the architect solution team to ensure that they followed all RFP guidelines.
It was me who would monitor project progress and team performance while continuously analyzing and completing performance reviews.
I was also the primary point of contact (PPOC) for administering budgets, communicating schedules, and consulting on the scope of ongoing projects, as well as preparing financial status reports on all programs and projects.

My notable achievements within this job role are:

•	Created a resource planning tool to aid in the assignment of matrix organization members to work on projects.
•	Drove the production of proposals with architect solution staff to ensure proposals are compliant with RFPs. 
•	Decreased invoice turnaround times using Six Sigma principles to eliminate bottlenecks in processing.
•	Managed a portfolio of large scale multi-million dollar projects through all phases throughout the US.
•	Served on the PMO competency improvement committee and mentored project management staff.
•	Oversaw construction services of new site builds, deconstruction efforts, and vendor site repairs.
•	Prepared and developed financial status reports on all programs and projects.
•	Monitored project team performance and conducted performance reviews. 
•	Coached and mentored newly hired project managers.

Project & Program Manager

Clearwire

In my role as Clearwire's Operations Manager, I steered significant efforts in recruiting, hiring, and training a team of technicians to ensure the successful pre-commissioning and operation of deployment to support the company's first 4G wireless networks in the Boston and Providence markets, ensuring the networks meet on-air launch schedule and supporting Clearwire achieves its milestones.
I was also responsible for keeping track of and reporting on operational and capital costs while managing a fleet of 25 units.

My additional tasks included, managing the construction services for brand new site constructions, monitoring deconstruction operations, and overseeing vendor site repairs.
I also assumed responsibility for the management of inventory of all market materials and equipment, including the monitoring of stock and container levels, as well as recording all stock movements and deliveries in the database and creating periodical reports.
Moreover, I steered efforts towards the implementation of recovery strategies for the infrastructure, switches, and microwaves in the aftermath of various disasters.

Operations Manager

Sprint

As Operations Manager for Sprint, I was In charge of being the go-to person for all matters pertaining to supplies, transport, and suppliers.
I had been monitoring the network operations and preparing reports for keeping senior leadership informed on the status of operational workflow on a regular basis.
In addition to the above job responsibilities, I was involved in reviewing system blueprints and updating them as needed or desired.

Among the selected contribution you will note:

-	Received recognition for maintaining a cost-effective wireless telecommunications infrastructure.
-	Planned and executed wireless projects and network enhancement activities in coordination with technical teams.
-	Facilitated clearing alarms and resolving a wide variety of network faults by leading tiger teams engaged in troubleshooting activities at tower top antennas and backhaul.

Yankee Steeple

Performed general repairs and maintenance on wireless communications towers.
Reviewed the scope of work and construction drawings with Crew Leader.
Reported any deviations from the scope of work/construction drawings to the Crew Leader.
Assisted in verifying that all materials for the project are taken to the job site.
Inspected all PFAS (personal fall arrest systems) prior to climbing.
Attended daily meetings to address daily tasks and safety issues.
Worked assigned maintenance tickets requiring antenna line sweeps & repairs.
Teamed up with other crews within the company to assist in meeting carrier on-air deadlines.
Coax routing, antenna mounting on buildings and towers, along with cellular BTS placements.

Wireless Field Technician

Tri-Wire Engineering

Responsible for installing Cable Television, High Speed Data services, Digital Telephone services and associated peripherals used in a LAN network in subscriber homes or businesses.
Completed scheduled installations, disconnects, and other activities associated with the operation and maintenance of cable, broadband, and telephony systems.
Repaired lines after storm damage and other area line problems, traveled to other areas in emergency situations.
Measured signal strength at amplifiers and at customer's terminal boxes, using field strength meter, and observed set to evaluate reception and determine cause of faulty reception. 
Answered customers' inquiries and complaints and explained cost and operation of cable service, providing hands on technical support and customer service.
Promoted to lead technician for my excellent work ethics and customer satisfaction, responsible for on the job training of new hires.

CATV Technician

Chief Operating Officer • An Ops Obsessed Data Maniac • Process Enthusiast • Numbers Interrogator • Culture Mechanic • Employee Hypeman • Financial Choreographer

Passion is defined as having a strong desire or devotion to some activity or concept. My passion lies in the field of Operations. To achieve mastery in any endeavor, having passion becomes essential, as it ignites an unwavering desire to continuously grow and improve.

I was immediately drawn to a career in operations by the variety in scope and the opportunity to pivot on a daily basis. I've been ops obsessed ever since I embarked on my initial position on the front lines. Starting as an individual contributor, I progressed through various management roles and eventually assumed positions as VP of Operations and COO, and now CEO. Along this journey, I have gained firsthand experience at every rung of the operations ladder, witnessing the essential elements necessary to inspire teams, effectively communicate expectations, and spearhead strategic initiatives.

I consider my three superpowers to be Data, Process and People! 

I'm a data maniac who loves to interrogate numbers of all shapes and sizes until I am told what I need to know. I take pleasure in extracting and evaluating sophisticated data and translating results into understandable terms and actions. Simply put, I tell stories and create action plans with numbers. 

I’m an operations guru, excellent at clearing operational headaches, creating structure and driving organizational alignment. I get a kick out of finding ways to make processes and procedures better, and I have found that the best way to identify areas in need of improvement is to document business processes from end-to-end. I take great joy in creating process manuals and workflows to capture all the activities that are necessary to streamline operations.

I prefer a hands-on approach to leadership. A team buy-in culture is extremely important to me and you do not arrive at that destination by standing on the sidelines. I believe in people empowerment and am always on the hunt to create opportunities that allow for a team stake in the decision making process.

Mentorships and development workshops are opportunities that I take great joy in organizing. It is my experience that the path to building high performance teams is through patience, one-on-one coaching and continuous improvement which can only be achieved when leadership fosters a culture of collaboration and transparency.

Connect with me today or send me an email at jjgaleas@gmail.com I'm always interested in making new professional acquaintances!

taplio

The Battle

Laura Plato

Joe Galeas, MBA, PMP

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