Confidently There

I equip teams and individuals to more ethically and effectively handle difficult conversations. 

Think:

- understanding power dynamics and knowing how to approach them restoratively
- having the tools to approach the difficult subjects productively, kindly AND feeling ok to do so
- feeling equipped to handle the challenging or toxic relationships so they no longer bug you long after the conversation has finished.


And more simply: 
- calmly navigating conflict
- not fearing confrontation
- saying no without the guilt
- putting ideas across without apology
- speaking up with confidence and ease

My work is kind, evidence-based, psychology-backed and really practical. 

It exclusively promotes and utilises ethical communication strategies promoting equal voice, accountability and integrity at every turn. 

For organisations, my work can help you cultivate an environment that allows all voices to be heard, connection to be prioritised and a culture of challenge and kindness in equal measure upheld. I upskill my clients as communicators to no longer shy away from the tough stuff, but to learn to approach it all without blame or shame, judgement or assumption. This culture shift will not only boost morale and your bottom line, but it is a key equality, diversity and inclusion issue too as it brings all voices to the fore and does away for good with outdated and problematic dominance dynamics.

For individuals, my work equips you to reclaim your sense-of-self in any problematic or toxic working relationships, gives you the tools to know how to respond to any challenging conversation with a restorative approach, and allows YOU to redefine your work-life balance, no longer feeling that it needs to be a binary choice between being respected and being well-liked.

Founder

Royal Welsh College of Music & Drama

Lecturer in Voice 

Audition panelist

Lecturer in Voice

Working predominantly with the Postgraduate students on the MA Musical Theatre and MA Acting for Stage, Screen and Radio, and student actors on the 3 year BA Acting course, in a combination of group classes in vocal technique, text work, combined with accent and dialect work for show support.

Voice Teacher

Freelance / Self-employed

Freelance Voice Coach

Freelance Singing Teacher

Royal Shakespeare Company

Voice, Singing and Dialect coach for this new British musical, written by Sam Kenyon and directed by Erica Whyman, played in the Swan Theatre summer 2018. https://www.rsc.org.uk/miss-littlewood/tickets

Voice, Singing & Dialect coach, Miss Littlewood

BRISTOL OLD VIC THEATRE SCHOOL LIMITED

The Oxford School of Drama

I head up the singing work at OSD, working on a balance of precise technique, and bold, creative, truthful Acting through Song with the second years, the postgraduates, and students on the six month intensive Foundation Course.

Head of Singing

National Youth Theatre Wales

The American Musical Theatre Academy - London and New York

Singing Teacher

City Academy Ltd

Urdang Academy

I specialise in supporting values-led organisations and heart-centred leaders to have difficult conversations more often, more ethically, and more effectively. 

It takes difficult conversations and uncomfortable changes when we want to bring about genuine shifts to our culture. Something many people are not professionally equipped for. 

My area of expertise is giving you the tools to handle any challenging situation through open, honest, and rigorous conversations where all parties feel supported and heard. Because when you get that right, everything else follows. 

This helps to fill the gaps between people-first policies and the reality of your day-to-day culture. 

Through quality, active, curious listening and no longer shying away from difficult conversations, you can start aligning behaviours and standards with your big-picture goals. 

All from a PROPERLY human-first approach.

Louisa Clarke

St John Ambulance Cymru

National Event Planner Pan Wales

Big Fella Inc

Facilities, Event, Commercial, and Rebranding Management

Proprietor

Train Treat Repeat

Pitch side and event Sports Trauma, and Immediate Care Manager for various rugby clubs in Cardiff including my home club - Clwb Rygbi Cymru and Cathedral School.

Sports Massage Therapist and Sports Trauma Manager

Cardiff and Vale University Health Board

Currently providing support to the All Wales Mass Vaccination programme.

Vaccinator

PRINCIPALITY STADIUM LIMITED

Security Professional

The Victoria Park Clinic

The Massage Medic’s Andrew McCarthy is a qualified Cardiff-based massage therapist with experience in deep tissue work. His specialities include lower back/IT band issues, sports-related injuries, Myofascia and frozen shoulder.
Whether you’re interested in massage as a standalone treatment, for a little rest and relaxation, or in conjunction with other therapies, Andrew will devise a bespoke programme. He often works alongside physiotherapists, osteopaths, chiropractors and orthotists who provide specific instructions to ensure massage complements existing treatments. Post-massage, clients receive a personalised stretching routine.
New clients book an initial consultation, £40, which includes medical history, daily routine, postural analysis, and massage therapy. Follow-up appointments are just £35 each, or £30 per session when booked in blocks of four.
Contact The Massage Medic today to arrange your initial consultation, or to learn more about how massage therapy can benefit you.

Massage Therapist

Practice Manager at The Victoria Park Clinic, Victoria Park, Cardiff.  A clinic room rental facility available to all those in fields allied to health (physiotherapists, sports massage, orthotics, amongst many others).
Fabulous newly refurbished facility with great rental rates, hoping to build a strong family/team ethic and a truly multi disciplinary feel to this fantastic practice.

Practice Manager

The Body Mechanic Orthotics Ltd

Company Bookings
All Financial Detailing
All E Media Website/Work
Stock/Sales Control
Client Liaison
Marketing
Business Development

Office Manager

London 2012

Key skills and responsibilities:
•	Leading and managing Olympic Workforce of 800 paid, volunteer and contractor staff 
•	Developing and delivering workforce venue training and role specific training
•	Implementing all policies and procedures on venue
•	Recruiting training and managing workforce team leaders and volunteers
•	Devising and implementing Health and Safety procedures for venue
•	Publication of daily news bulletins
•	VIP visitor co-ordination
•	Implementing   reward and recognition programme

Key achievements:
Designed and delivered work force venue training to over 800 paid, volunteer and incumbent staff. 

Designed, gained approval for and implemented Olympic Family venue evacuation procedures to controlled rendezvous points across the city.  

Maintained, developed, engaged and retained workforce across 4 operational sites, keeping volunteer attendance at 94.3% across all venues for the duration of the games

Delivered 11 Olympic football matches, including the opening of Olympics and the Bronze match resulting in public satisfaction survey results of 85%, making the Millennium Stadium the lead football venue.

Zero serious incidents at the venues, which were operational for 20 days.

Work Force Operations Manager

South Wales Police

•Developing and delivering neighbourhood policing
•Developing and delivering neighbourhood management boards
•Managing Partnership and Community Funding Applications
•Developing and delivering schools and sports projects
•Managing three neighbourhood policing teams
Designed and implemented PACT(Partners and Community Together) meetings,the first face-to-face community and stakeholder meetings aimed at problem solving within the local community,resulting in a 45% rise in community satisfaction.
Designed,implemented, and delivered training to neighbourhood management boards across Cardiff,bringing together key neighbourhood stakeholders to bring immediacy to problem solving resulting in a rise of 60% in public satisfaction in community services.Development of Neighbourhood Policing Website and Database to a tight time scale and budget, allowing community members to connect to their local neighbourhood police officer.Delivered training to community policing staff and partners.The project led directly to a fall in call rate to call centres, and a rise in public satisfaction/resolution.Designed, and implemented within budget a multi-agency sports coaching programme (Dragon Sports) which directly led to improved youth and community engagement and a drop in anti-social behaviour.The programme has since been implemented across the South Wales Police area and all those engaged have become a part of the UK Schools Games Volunteers Programme.Developed and delivered schools projects including a youth engagement tool using a cartoon character (Robbie) delivered to young people via Bluetooth technology.Appeared on BBC Crime Watch Live and scooped the Guardian Media Awards 2009 for Innovation in Public Service.Engaged with key partners to design and market a traffic light tool to show anti-social behaviour hotspots in or around licensed premises.This Resulted in Cardiff being recognised as one of the safest cities in the UK to visit and in 2009 won the Tilley Award Regional Medal.

Police Support Staff - Front Line Support Officer

South Wales Police RFC

Sponsorship - Management of Current, Engagement of New 
Kit Purchasing
Website
Look
Bi Annual Tour Organiser - Tours to Canada x 2, Bermuda, The Netherlands and New York

Business Manager

Liaison, permissions, protocol between Canadian and Welsh Rugby Unions.
Source, negotiate contracts with coach, airline, hotels for duration of two site tour in Vancouver and Vancouver Island
Liaison with British Embassy in Vancouver, UK and Canada Border authorities.
Organisation of tour matches, social evenings
Source, negotiate and contract all tour clothing
Source, negotiate and contract all sponsorship for tour circa £100K

Tour Manager

A result focused senior Operations Manager and project management professional, whose progressive career has been based upon a platform of dynamic strategic management (Selected to lead the design and implementation of the first Disability Equality Scheme for South Wales Police), culminating in winning the organisations “Staff Member of the Year Award”, as one of over 5,000 employees.  
A (Prince II Accredited) change manager, conceiving and executing a 6 month programme for Olympics 2012, which engaged, developed and retained a diverse workforce at 4 major sites, keeping volunteer attendance at 94.3% (The highest recorded at any region) across all venues for the duration of the games in 2012. Employs extensive experience in delivering business objectives employing expertise in leadership, people development, training & operations, finance, legal and HR. 
PROFESSIONAL COMPETENCIES
✔Able to constructively challenge current thinking, planning and implementing dynamic change to secure the strategic business objectives (enhanced service delivery, increased profit / revenue, value and growth).
✔Experienced in the selection of top talent & the development of a team’s ability to secure all targeted metrics.
✔Keen eye for detail, employing effective analytics support to secure all P&L and operational objectives.
✔Promotes the organisation vision, & demonstrates high quality leadership in fast-paced dynamic environments
✔Manages the planning & execution of changes to the business structure and the impact of new legislation.
✔Experienced in both long & short customer cycles, optimising the team’s ability to qualify, shape & close deals.
✔Excellent communicator, focusing on the development of Best Practice and the provision of a consistent performance management culture through every implementation (experienced with Prince II).
✔A skilled risk manager, with the ability to identify, manage and mitigate risk within complex projects & deals.

taplio

The Battle

Louisa Clarke

Andrew McCarthy

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