Obsessed with growth + brands + psychology and behaviour change + motorbikes 😁 It works.

I dropped out of university to travel solo through Asia, then went back to finish what I started. Along the way, I worked, built small businesses (I shopped for execs before internet shopping was even a thing and taught spinning classes), paid my way, and learned how im😁portant it is to take responsibility for your actions.

I went on to build a career in tech (even worked for South Africa's first Facebook Marketing Partner, I mean Meta), while studying psychology and later earning a counselling degree. 

I’ve spoken to global brands about resilience, written for international publications (including Oprah), and even scaled a Whale (check out www.usewhale.io). I even upped and moved to a country where I didn't speak the language and have always chased the impossible. 

Are you ready to build the impossible?

Lisa Steingold

Whale (usewhale.io)

Looking after everything customer journey and experience related in Whale. 

* Rolled out a new support flow tailored to Whale to improve CSAT and reduce Resolution Time. 

* Put our Knowledge Base in a new fancy dress. Rebranded the website and rewrote our articles to match with our current user needs.

* In-app guidance for onboarding customers and highlighting new features to all.

* Day-to-day success services in making sure our customers are, and stay, happy!

Senior Customer Experience Manager

Silverfin

Focusing on the administration of systems used within Support, mapping and optimising the processes, analysis of customer support metrics and customer feedback. This in combination with providing insights to the organisation.

Key Achievements:
- Implement a new Support Software (Freshdesk), Silverfin-wide, for 150+ users. 
- Create a new Support flow for Silverfin and implement it with all other stakeholders (Engineering, Business Solutions, Success,...)
- Set up a recurring reporting system to brief leadership and product teams of the most trending customer support queries.

Support Operations Specialist

Silverfin is the cloud platform that makes accountants more successful. Real-time data. Automated compliance reporting. Great collaboration and the tools you need to create new revenue from advisory services.

I work together with our key-accounts to deliver high quality customer support to all their queries.

Key Achievements:
- Setting up a follow up flow with our key accounts to stay on top of their customer queries and build relationship.
- Become the trusted advisor for our key accounts and missing link between Support and Success. 
- Creating and maintaining training material. Video's, articles and Userlane learning tracks.

Customer Support Manager

intuo.io

Intuo is an online platform and mobile application that helps companies manage their people, increase engagement and maximise retention. Enable your employees through a continuous performance management process built on coaching and driven by continuous conversations, feedback, and measurable objectives.

Since a platform is just that, Intuo also has a broad experience in change management and, with over 150+ successful implementations, can offer you the right guidance in creating a culture that actually works.

Performance Management Consultant

Seven Eighths

Coordinating Oracle License Audits in South Africa and the Middle East within the Joint Partner Engagement (JPE) Program of Oracle LMS.

Oracle Operations Coordinator

Oracle License Review Consultant for the Benelux and UK/IE market within the Oracle LMS Joint Partner Engagement (JPE) Program.

I conduct License Reviews at Oracle customers in close cooperation with Oracle LMS. Oracle's Global License Management Services delivers services to govern, manage and promote awareness of the proper use and distribution of Oracle solutions.

As an Oracle License Review Consultant for Seven Eighths Consulting I perform License Reviews and provide knowledge and information to customers necessary to:

- Understand license ownership, rights, and limitations
- Monitor and optimize license utilization and allocation
- Understand licensing and budget implications
- Minimize legal, operational and financial risk
- Software Asset Management

License Review Consultant

AZ Zeno

All internal and external communication with co-workers, board, doctors and press. Got assigned multiple projects and learned how to make websites, expert level at Adobe InDesign and expert at time management finishing those projects in a short time.

Communications Specialist

Australia and South East Asia

Travelled Australia and South East Asia while I was based in Melbourne. 
Worked double shifts when I was in Melbourne to enjoy my travel time outside of the city triple as much. 

Saw and explored many interesting places and cultures that enriched my soul forever.

Traveling

Running a government orientated human resources project for the hospital. Got better at time management and learned how to work with government styled projects.

Project Manager

Assisting the Communications Manager of AZ Zeno during a busy period.

All internal and external communication with co-workers, board, doctors and press. Got assigned multiple projects and learned how to make websites, expert level at Adobe InDesign and expert at time management finishing those projects in a short time.

Hamilton Bright

Setting up marketing projects and products in stores all over Belgium and Luxembourg. Discussing the best possible setting and place for merchandising in store with store managers. Mostly for Weber, Samsung and Philips.

taplio

The Battle

Lisa Steingold

Thomas Laureys

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