Libby Magliolo

SMU Cox School of Business

I teach MBA-level business communications and presentation techniques courses. The courses focus on equipping students with the core skills needed to create and deliver a range of different types of presentations to a wide variety of corporate audiences.

Adjunct Lecturer

The Slide Master, LLC

I teach professionals how to build and deliver effective presentations. 

Through on-site as well as hybrid training sessions for audiences ranging from interns to executives, I teach the skills that busy professionals need in order to create and present in a way that drives efficient decision-making. We've all sat through meetings that could have been emails, and we have all seen too many PowerPoints that are "walls of texts" and covered in bullet points and 8-point fonts. 

Bad presentations result in lack of engagement, unproductivity, slowed decision-making and are a waste of everyone's most valuable commodity - time. Learn how to quickly put together an attractive, engaging, data-filled PowerPoint deck and learn how to give a presentation that drives conversation and decision-making.

Business Owner

Frontier Communications

Owned the strategic planning efforts and the executive communications for the SMB (Small & Medium Business) division at Frontier. 

Oversaw the SMB division analytics and performance reporting as well as translating analytics into actionable insights as well as into a clear, concise executive story.

Director of Business Planning

Southwest Airlines

Work with Southwest's DEI leadership, Company executives and key internal stakeholders to create Southwest's DEI strategic roadmap and company's diversity initiatives. Work with key stakeholders to co-create DEI goals and initiatives and oversee progress. Create executive messaging and Board updates on progress.

Diversity, Equity & Inclusion Strategy & Planning

Oversee all training, development and organizational health efforts for Southwest Business, a 180-person B2B sales organization. Responsible for departmental employee engagement, including surveys and associated action plans to increase employee engagement, development and retention as well as StrengthsFinders rollout.

Manager of Organizational Health

Manage the Corporate Sales Department Planning portfolio of projects, roll those projects into the overall Commercial Plan and work to foster alignment and prioritization within the Commercial organization as well as with key partners including Technology, Corporate Strategy and Corporate Delivery. 

Sr. Business Consultant

JCPenney

Assessing new business development opportunities and new partnerships for strategic fit within the company's short and long-term growth goals:

	• Manage the development, implementation and analysis of new business partnerships and other opportunities
	• Coordinates and performs research studies, analysis and development of conclusions, due diligence, financial modeling and scenario analysis to obtain appropriate levels of information from both internal and external sources to make sound business decisions
	• Develop and manage benchmarking efforts, competitive analysis and in-depth consumer insights
• Generate actionable insights from primary and secondary customer and industry data.

Senior Manager, Corporate Strategy & New Business Development

Senior Associate in the Customer Impact Consulting group with a focus on the Entertainment, Media, and Communications Industries. Project experience includes: 

• Directed project management for mobile-first video offering being brought to market by major US telecom provider; worked with content acquisitions team and content providers, supporting onboarding of $150MM of video content.  
• Large-scale transformation effort at major US telecom provider which served to support and drive aspects of provider's top strategic priorities to transition from legacy wireline products to strategic IP-based products and to significantly reduce costs in the transformation effort. 
• Business and customer experience analysis at US telecom provider: analyzing internal and external impacts brought about by transformation efforts. 
• Establishing a best practices pricing strategy for a major transportation and logistics provider. 

Other major non-client efforts included:
• Led MBA recruiting efforts for target business schools, maintaining relationships with career centers as well as helping guide students through the recruiting process. 
• Founding member of the first Women in Consulting group for PwC Advisory

Senior Associate Consultant

American Airlines

Designed and implemented a new profitability model that included new assumptions in order to more accurately calculate breakeven levels, thus enabling better pricing decisions and best practices within the revenue management functions. 

Created a model that reevaluates customer value by assigning weights to a range of factors including levels of revenue, and costs driven by a particular customer. 

Planned and executed a new pricing promotion, and performed back-end analytics to evaluate the effectiveness of the promotion.

Cargo Revenue Management MBA Intern

American Architectural Manufacturers Association (AAMA)

Directed content development, review of content and publication of monthly e-newsletter and additional online news content. I created copy for press releases and worked with AAMA’s public relations consultant to facilitate the organization’s P.R. initiatives with industry trade publications. Increased company web traffic by educating clients on new site features as well as social media efforts and RSS feed technology. 

Coordinated development and use of customer and member educational programs. I completed design and layout of in-house brochures and other promotional materials as needed, using Microsoft Publisher and Adobe Photoshop.

Communications Coordinator

Wheaton College

Supervised 16 student employees working for the Annual Giving Department of Wheaton College's Development Office. 

Conducted interviews, monitored each of the sixteen student employees' progress, and coached them throughout the year as they called alumni through the College Phonathon and solicited pledges for the college.

Student Call Center Supervisor

City of Dallas

Worked with the Mayor's office in organizing the citywide Mayor’s Back-To-School Fair; an annual event that draws 35,000 attendees. Arranged corporate sponsorship and volunteer participation for the event and coordinated City Council and city departmental involvement.

Community Event Intern

After completing my MBA, I have spent my post-graduate career in management consulting and corporate strategy roles. I also lean into organizational health and diversity & inclusion work whenever I can. My passion is around teaching others how to tell a compelling executive-level story, give persuasive presentations, and learn how to create the visual aids (PowerPoint) to support those efforts.

How to Work With Me: 
- I create digital products including PowerPoint templates, eBooks and guides, available here: https://libmags.gumroad.com/
- I offer corporate training sessions on Slide Design,  Excutive Presentation Skills and hands-on workshops. Send me a message for further information and scheduling.

I own the strategic planning efforts and the executive communications for the SMB (Small & Medium Business) division at Frontier. 

Oversee the SMB division analytics and performance reporting as well as translating analytics into actionable insights as well as into a clear, concise executive story.

Walmart

Director, International Tech Strategy

Director, International Merchandising Acceleration

Responsible for executive level relationships and engagement across highly visible program. Led budgeting, team building, and executive communications for the program. 
 Led program management office for large scale compliance effort to ensure readiness for new
privacy legislation being passed through multiple state legislatures.

Senior Manager

Managed project teams and led business development efforts across a variety of functional areas. Gained expertise in large transformations, business readiness, customer experience, sales effectiveness and program management. 
 Led process assessment of strategic B2B products for telecommunications company resulting in
recommendations which will save ~$1.75M in direct labor costs and reduce dispute volumes 20+%.
 Managed a $10M+ Sales Transformation program at leading US telecommunications provider
focused on stopping revenue leakage from commission payment inaccuracies of ~$25M annually.
 Drove communication strategy and customer experience analysis for a $1B+ technology
transformation program across the quote-to-cash (Q2C) lifecycle.
 Created go forward channel strategy for sales integration of two cloud technology companies.
 Identified and developed annual PwC partnerships ($50K+) with Austin and Dallas based
technology councils, managed ongoing partnership events, led PwC participation, etc.

Manager

Led detailed analysis, presentation development, workshops, and client relationships across a variety of projects and clients. Work was primarily focused in the technology and telecommunications industries. 
 Developed processes and business requirements for implementation of Salesforce.com at a global
technology services provider with revenues > $20B.
 Defined scope for subsequent phases of ongoing program, and developed proposal materials, statement of work, and financial models for projects sold totaling > $15M.
 Led project management efforts for deployment onto a new ordering, billing, and provisioning system suite for multiple government accounts totaling ~ $100M in annual revenues.
 Managed engagement start activities, financial forecasts, and client invoicing for project with ~$20M in total billed revenue at a strategic global account

Senior Associate

Gained general consulting and project management experience through working across a variety of industries including: telecommunications, financial services, retail, oil and gas, and technology.
 Drove market analysis for global telecommunications company looking at options in Mexico and
Argentina through defining competitive landscape, understanding regulatory environment, etc.
 Developed governance structure, monitoring processes, and training to be used for implementation of new time reporting system at global telecommunications company.
 Analyzed large data sets using SQL queries within Microsoft Access to develop baseline for service
catalog to be used for intracompany charges across business units for IT services provided.

Associate

Qualtrics Labs

Part of startup team to build out corporate sales pipeline.  Contacted marketing executives at Fortune 500 companies to help set sales presentations for corporate sales lead.  Coordinated sales demonstration schedule which led to annual licenses with multiple Fortune 500 companies.  .  

Provided technical support by fielding inbound calls and emails around Qualtrics software platform and helped resolve customer issues around survey creation, question logic, reporting, etc.

Market Research Analyst

White Knight Pest Control, Inc.

Led team of sales representatives to enter new market in San Antonio.  Responsible for training team members on sales processes, approach, and management of daily schedule.

Sales Manager

Globally minded management consultant with 10+ years of experience working with Technology, Media, and Telecommunications companies. Daniel’s passion lies in guiding clients through every step of transformative programs by working with them from strategy definition and business case development all the way through execution. 
 
Daniel supports organizations as they look to improve the Lead-to-Cash (L2C) process and upgrade their supporting systems. He has expertise across the BSS/OSS landscape with a focus on how to improve the overall customer experience. Daniel works to help lead change across business functions in the L2C lifecycle (product, sales, pricing, contracts, ordering, billing, collections, finance, etc.) as a part of transformation programs for his clients. 
 
Interested in connecting with professionals in the Technology, Media, and Telecommunications industry, as well as strategy, customer experience, L2C, and BSS experts. Ardent BYU sports fan and a proud member of Team Fuqua. 
 
Interests: college football, southern cooking and baking, reading business and personal finance materials, art collecting, game theory and behavioral economics, business strategy, psychological thrillers, classical music. 
Keywords: strategy, customer strategy, customer experience, strategic assessment, CEX, customer lifecycle, consulting, management consulting, client experience, workshops, metrics, analytics, project management, program management, lead-to-cash, L2C, opportunity-to-cash, O2C, BSS, BSS/OSS, business readiness, technology, media, telecommunications, communications, MSO, MVNO, ILEC, CLEC, IXC, WSP, ISP, cable operator

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Libby Magliolo

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