Massachusetts Institute of Technology (MIT)

Research in human-centered AI, especially in the context of autonomous vehicles. I'm particularly interested in understanding human-robot collaboration and engineering learning-based methods that enrich that collaboration.

Research Scientist

Google

Machine learning research with a focus on active authentication.

Researcher

Research in AI, human-robot interaction, autonomous vehicles, and machine learning at MIT.

Lex Fridman

View of Earth from 900 million miles away, with Saturn's rings in the image, taken by Cassini spacecraft.

That dot is us, all 8 billion of us. It's all an insanely lucky miracle.

I'm grateful for all of it & all of you. Love you all! ❤️

PS: Now, I'm off to partake in the great American Thanksgiving tradition of over-eating while getting into a heated philosophical argument with family 🤣

Pegasi AI

Building AI Alignment at enterprise scale with human expert-driven corrective AI, red teaming, automated evaluations, explainability, and purple teaming.

Head of Product & Growth

Teleperformance

Created TP's 2025 100million Euro strategic AI investment fund. First strategic investment of 13m into Sanas with exclusive distribution rights.

Managing Director Cognitive Technology & Ventures

Intuit

Defined Intuit's GenAI strategy and created Intuit Assist from scratch - resulted in a market cap increase of $32.4 billion.

Led a $20 million dollar turn-around effort to revitalize Intuit's global conversational and generative AI experiences for TurboTax, QuickBooks, Credit Karma, and Mailchimp -- delivering a new platform, corporate-wide strategy “Intuit Assist”, and largest ever increase in customer NPS in the history of the conversational AI program. Accomplished in 12 months in a global company with ~18,000 employees

Led market research and business strategy for Mailchimp's GenAI content features - the largest generative AI marketing deployment in the world - released to 20 million total customers.

Recruited, trained and mentored a team of AI engineers from 5 to 22. Led a total team of 80 engineers and 6 product managers across 5 global products

Started and finalized an executive level partnership between Nvidia’s Jensen Huang and Intuit’s Sasan Goodarzi.

Global Head of Generative & Conversational AI Platforms

Softura

- Developed a new conversational AI & intelligent automation practice area from scratch to 7 figure incomes

- Recruited, trained/ up-skilled, and managed a team of AI/ML engineers, product managers, knowledge engineers, and UX designers

- Created 2 new conversational AI product platforms, 2 new automation accelerator SDKs, developed GTM strategy, and successfully brought the products & accelerated containerized solutions to market direct and via channel partners

- Delivered an enterprise conversational commerce product for several Fortune 500 clients that reduced enterprise transaction costs from $75 to under $1, reduced average resolution from 3 days to under 1 minute, increased peripheral purchases to the VAR by 18%, and reduced manual tasks for VAR account reps by ~15% via full end-to-end automation with a conversational interface 

- Delivered an employee self-service conversational assistant that automated 35-45% of employee service requests, reduced resolution time from over 24 hours to under 2 minutes, and reduced servicing cost by ~$25 per employee per month -- charging ~$5 per employee per month

- Deployed zero/ few shot models for ad-hoc conversational product catalogs

- Facilitated conversational automation roadmap sessions with c-suite executives at 70 Fortune 500 companies

VP - Conversational AI & Adaptive Automation

Clinc, Inc.

- Led outbound platform strategy that resulted in a company wide total reach of 30+ million global users and 100+ million automated conversations

- Acquired and led system design for novel conversational AI projects Lockheed Martin, Ford Research & Advancement, GTRI, Epic, Unity, Ford Advanced Manufacturing, Chick-fil-a, Mitsubishi Electric, Nissan, ZF, Genesys, Education First, Olive, Walmart, Stanley Black & Decker, Poly, + more

- #1 sales contributor for new revenue, net new logos, and new markets with a total pipeline of $75 million and 17 accounts

- Developed a complete end-to-end conversational AI pipeline solution by forming new partnerships with Deepgram and SpeechMorphing-- combining ASR, NLU, and TTS via cloud, on-prem, and edge with single-digit millisecond latencies

- Worked directly with industry leading innovation labs to architect, structure contracts, and oversee daily scrum delivery execution for new NLU solutions in automotive, manufacturing, defense, QSR, gaming, autonomous robots, EMEA banking, agriculture, healthcare, IVR, and employee self-service

- Designed multimodal AI micro-service platform and brought them to market by combining TensorFlow based bidirectional LSTMs, Transformers, and proprietary business logic to create systems with high accuracy and low latency -- that can handle messy language, personalized context, and dialogue repair for a human-in-the-room conversational experience

- Developed an affiliate program to bring in industry leaders for each new emerging vertical which increased deal close rate by over 55%

- Worked in Egypt & Saudi Arabia to develop partnerships for emerging EMEA opportunities with Softbank's Vision Fund, Aramco, and Saudi banks

VP - Innovation & Strategy - Conversational AI / Deep Learning, Advisor

- Co-founded a product marketing and design agency specialized in visualization and rendering using Maya, 3D studio max, and VRay w/ Nvidia GPUs

- Over 200 clients. Stanford, Brown University, University of California Berkeley Michigan State, NCSU, Williams, University of Colorado, University of Michigan, Texas A&M to name a few

- Award winning collegiate entrepreneur recognized by WSJ, MSN, Brown University, and Lakeshore Advantage

- Developed proprietary global illumination and ray tracing models with 75%+ reduction in render times and real-time previews on Nvidia GPUs

- Designed and built a 12 node render farm

- Developed two niche SaaS products -- Rezplanner & CampusFloorplans

- Built business systems for every core business function with supporting implementation of IT systems such as Basecamp, Freshbooks, QuickBooks, Google G-suite, Hubspot and Salesforce

- Managed recruiting, training, financial projections, budgeting, payroll, and personnel operations for 18 employees / contractors

- Modeling, lighting, texturing, character rigging, and cinematography

- Led core software development with hands on experience building apps with PHP, Python, Mysql, MongoDB, JavaScript, CSS, Node.js, MELscript and Maxscript

Co-Founder - GPU Accelerated Machine Learning

Ford Motor Company

- Led and managed the product roadmap for Ford's largest recommender system and conversational intelligence service with 20 Million daily get/set requests, 70k requests per minute during peak usage, and an annual parameter size of 10 billion

- Facilitated cross-functional technical brainstorming sessions to enhance performance through efficiency modifications to the multimodal schema and encoding within CosmosDB & Kafka for single-digit latency

- Drove cross-functional engagement and use case execution across all of Ford's departments, subsidiaries, and 3,000 dealerships

- Worked directly with internal customers to apply the FPS product to new use cases and bring new recommender solutions to market that provide double digit increases to engagement and e-commerce conversions

- Increased lease offer conversions by 33% with FordCredit

- Resigned from this position to work on my passion for conversational AI systems at Clinc, it wasn't an easy decision

Product Manager - AI Recommender Systems / Natural Language Understanding

Credit Acceptance

- Inbound / outbound product management of new digital products for loan origination, customer onboarding automation, and mobile originations

- Created first data analytics center of excellence via a partnership with Google to enable A/B testing and analytics driven feature prioritization for 12-24 month product roadmaps

- Communicated product roadmaps and feature releases to customers on-stage at 15 regional conferences, ~100-300 audience size per event

Product Manager - Analytics and Financial Modeling

DTE Energy

- Product marketing contractor to enhance the self-service digital products for renewable energy and b2b energy services for 2.2 million customers

- Coded the implementation for Google analytics

- Managed the transition to a headless CMS api

- Efforts resulted in a ~20 percent increase in serviceable population engagement with digital self-service thereby reducing call center volume and a 10-20% increase in CSAT across all revamped digital products

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Lex Fridman

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