Lenn Pryor Coaching

I help people move from where they are to where they want to be.

Some outcomes I've helped clients achieve:

- Transition from an unfulfilling career, relationship, or life to one that allows them to live up to their best potential and earn more.
- Reach the next level of growth, get promoted, and excel.
- Regain confidence after a setback and land a dream job.
- Change careers mid-life to align with their values, skills, and passions.
- Recognize blind spots as leaders to become even more effective.
- Set boundaries at work and in life without sacrificing results.
- Increase influence across the organizational chart, have a greater impact, and grow their careers.

Interested in achieving something similar in your life? DM me to schedule a free dream session.

Executive Coach

Facebook

Product Manager

Nokia

Vice President of Product Management

eBay

Director of Product Management

Skype

Microsoft

Ironlight Digital

Co-Founder and Creative Director

Proxicom

Art Director

Coach to Product Leaders | ex-Facebook, Instagram, Nokia, eBay, Skype, Microsoft

I help people move from where they are to where they want to be. Here are a few questions to start with:

- Do you know where you want to be?
- Do you know who you want to be?
- What's holding you back from reaching your goals?
- What would it look like if you solved those challenges?
- What have you tried that isn't working?

In our first conversation, I help my clients find answers, and together, we embark on a transformative journey.

- Sometimes, we follow a straightforward path from point A to B.
- Other times, we strive for something greater than B.

I won’t do the work for you or offer answers as a consultant. Instead, I help you unlock your potential and achieve your goals.

Some outcomes I've helped clients achieve:

- Transition from an unfulfilling career, relationship, or life to one that allows them to live up to their best potential and earn more.
- Reach the next level of growth, get promoted, and excel.
- Regain confidence after a setback and land a dream job.
- Change careers mid-life to align with their values, skills, and passions.
- Recognize blind spots as leaders to become even more effective.
- Set boundaries at work and in life without sacrificing results.
- Increase influence across the organizational chart, have a greater impact, and grow their careers.

Interested in achieving something similar in your life? DM me to schedule a free dream session.

Lenn Pryor

𝗪𝗲 𝗼𝗳𝘁𝗲𝗻 𝗼𝘃𝗲𝗿𝗲𝘀𝘁𝗶𝗺𝗮𝘁𝗲 𝘄𝗵𝗮𝘁 𝘄𝗲 𝗰𝗮𝗻 𝗱𝗼 𝗶𝗻 𝗮 𝗱𝗮𝘆, 𝗯𝘂𝘁 𝘂𝗻𝗱𝗲𝗿𝗲𝘀𝘁𝗶𝗺𝗮𝘁𝗲 𝘄𝗵𝗮𝘁 𝘄𝗲 𝗰𝗮𝗻 𝗱𝗼 𝗶𝗻 𝗮 𝘆𝗲𝗮𝗿.

It is easy to get obsessed with the "transformation" ... the big promotion, the finished book, the scaled business. However as we discussed in the latest episode, obsessing over the finish line often makes us trip over the starting line.

"So much of life is just small, incremental changes over time."

In this clip my guest, Joel Burgess breaks down the famous Lao Tzu philosophy: 𝗧𝗵𝗲 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝗼𝗳 𝗮 𝘁𝗵𝗼𝘂𝘀𝗮𝗻𝗱 𝗺𝗶𝗹𝗲𝘀 𝗯𝗲𝗴𝗶𝗻𝘀 𝘄𝗶𝘁𝗵 𝗮 𝘀𝗶𝗻𝗴𝗹𝗲 𝘀𝘁𝗲𝗽.

True transformation isn't a lightning bolt; it's simple addition. It is the math of showing up every day.

𝗜𝗻 𝘁𝗵𝗶𝘀 𝗲𝗽𝗶𝘀𝗼𝗱𝗲, 𝘄𝗲 𝗰𝗼𝘃𝗲𝗿:

• Why intensity is overrated and consistency is king.
• How to identify the "single steps" that actually move the needle.
• The philosophy of The Steeper Path.
  
Check out the full conversation. Link in comments.

Alignment Coach for Leaders & High-Performance Teams | Author, Breaking Asphalt | Former Product Leader (Meta, Microsoft, Skype)

Lokalise

• Managing 8 CSM across 2 teams, Scale CS & Growth CS covering over half of Lokalise recurring revenue
• Implementation of new teams, ways of working and scaling Customer Success.
• Responsible for driving customer success and generating significant revenue for the managed business
• Leveraged OpenAI and other AI-driven technologies to enhance customer success strategies, providing insights for optimal customer outcomes.
• Adaptability and proficiency in remote work and managing an international team, effectively leveraging communication and collaboration tools to ensure seamless operations and team cohesion.
• Skilled in team leadership, providing guidance, coaching, and professional development opportunities to drive individual and team performance.
• Collaborate closely with cross-functional teams, including Sales, Product, and Support, to align customer success strategies and deliver a unified customer experience.
• Analyze customer data and conduct regular performance reviews to identify areas for improvement and drive strategic decision-making for continuous growth and success.
• Foster a positive and inclusive team culture, promoting teamwork and knowledge sharing to maximize customer success and satisfaction.
• Stay abreast of industry trends and developments to ensure the team remains at the forefront of customer success practices and technologies.

Manager of Customer Success

• Successfully managed a team of 6 mid-market Customer Success Managers, providing coaching and personal development opportunities to drive their professional growth.
• Played a crucial role in generating over half of the managed business revenue through effective team management and strategic guidance.
• Implemented the Value Framework within the team, resulting in improved customer value realization and increased customer retention.
• Proficient in operations management, ensuring efficient processes and workflows within the Customer Success team.
• Proven track record in program management, effectively overseeing multiple projects and initiatives to drive customer success and operational excellence.
• Strong leadership skills, fostering a collaborative and high-performance team environment, resulting in motivated and engaged team members.
• Emphasized teamwork and partnership across departments, working closely with Sales, Product, and Support teams to deliver a seamless customer experience.
• Leveraged data analysis to drive strategic decision-making, identifying areas for improvement and implementing action plans for continuous growth and success.

Operations Management, Technical Support, Program Management, Leadership, Teamwork

Customer Success Team Leader

• Received internal recognition as CSM of the year for outstanding contributions to the company, both internally and externally
• Recognized for exceptional customer success management, driving positive outcomes for customers
• Demonstrated ability to build strong relationships with customers, resulting in high levels of customer satisfaction and retention
• Proven track record of exceeding customer expectations and driving revenue growth through customer expansions and upsells
• Skilled in identifying and addressing customer needs, providing strategic guidance and recommendations to optimize their usage of the product
• Expert in customer engagement and relationship management, consistently delivering value and ROI for customers
• Routinely recognized for exceptional communication and collaboration skills, working effectively with cross-functional teams to ensure customer success
• Known for the ability to navigate complex customer environments, engaging with stakeholders at all levels of the organization
• Demonstrated proficiency in analyzing customer data and leveraging insights to drive customer success strategies
• Experienced in leading customer success teams and mentoring junior team members
• Strong understanding of the importance of customer experience in driving long-term customer loyalty and advocacy.
• Successfully implemented Mixmax as a customer success tool, improving communication and efficiency within the CS team.
• Led the Proof of Concept (PoC), developed documentation, and trained the CS team on Mixmax.

Senior customer success manager

• Successfully managed a portfolio of accounts, ensuring customer success and satisfaction
• Helped define and improve customer success processes at Lokalise
• Assisted in the onboarding and implementation process for new and existing customers
• Engaged in both business-level and technical conversations with customers at various levels of their organizations
• Provided data-driven insights and recommendations to drive customer growth and long-term success
• Achieved tangible metrics such as retention, renewals, and expansions
• Collaborated closely with Sales, Marketing, and Product teams
• Proficient in customer engagement, CRM, and customer experience tools (Salesforce, Intercom, etc.)
• Skilled in data analysis, business analysis, and digital marketing
• Familiar with cloud computing and SaaS platforms
• Experience with collaborative tools such as Slack, Zoom, and Google Suite
• Proficient in customer management and productivity tools (Gong, Pandadoc, etc.)
• Experienced user of Lokalise and other related software

Customer Success Manager

Highborn Selection

Highborn selects the best ingredients to fashion the highest quality products while redesigning the world of well being and body care

Our products, carefully crafted with unparalleled skill, are born from traditional ancestral techniques combined with a modern twist, elevating them to new heights.

www.highborn.me

Co-Founder and Partner

Volvo Group

- Communicate between customers & Volvo dealer network to find the best solution to get their Volvo Truck – Bus – Penta back on the road.
- Urgent logistics handling.
- Document translation in assigned languages and live interpretation.
- Follow up live breakdowns until the repairs are finished.
- Negotiate solutions between logistics & technical teams.
- Supply Chain skills.
- Trucks, boat, automotive technical knowledge.
- After – Sales Customer oriented solutions.
- InternationalCoordination.

Uptime Coordinator

-	Agile Product Management within the Scrum framework.
-	Support Process Manager in the development and execution of process management solutions.
-	Own and lead the development and execution of the strategy from the product innovation to its maintenance.
-	Define product requirements according to business needs.
-	Coordinate the development teams.
-	Collaborate with Scrum Master in order to define product execution and strategy.
-	Translate validated process improvements requests into practical solutions.
-	Log Change requests and ensure all relevant information is available for the realization of practical solutions.
-	Manage process backlog.

Operational Standards Expert 

Gandy Digital

Gandy Digital has an extensive global sales and service department where customer satisfaction is the main driving force. 

The technological advancement at Gandy Digital's offices and the Gandy Digital Pred8tor are just the tip of the iceberg into James Gandy's vision of the future in grand format digital printing and manufacturing.

With 35 years of digital printing technology and proven successful track record of consistently being at the forefront of the large format digital print industry, anyone could see how Gandy Digital pioneered the way. 

Please take a visit at a show near by you or contact Niklas and see why the 'Pred8tor'​, 'Domin8tor, and 'Gladi8tor' are the worlds most advanced digital printers.

Account Executive Europe

Gandy Digital has an extensive global sales and service department where customer satisfaction is the main driving force. 

The technological advancement at Gandy Digital's offices and the Gandy Digital Pred8tor are just the tip of the iceberg into James Gandy's vision of the future in grand format digital printing and manufacturing.

With 35 years of digital printing technology and proven successful track record of consistently being at the forefront of the large format digital print industry, anyone could see how Gandy Digital pioneered the way. 

Please take a visit at a show near by you or contact Niklas and see why the 'Pred8tor', 'Domin8tor, and 'Viper' are the worlds most advanced digital printers.

Inside Sales Representative

Manager of Customer Success @ Lokalise | Driving Customer Success, Revenue Growth

Guiding a dynamic crew of eight Customer Success Managers, leading Scale & Growth Customer Success. Our mission? Scaling customer success and propelling significant revenue growth through best in class customer experience.

Away from the desk, I'm a medley of intriguing experiences:

🎣 I find solace in fishing, a pastime that helps me unwind and reconnect with nature.

👨‍👧‍👦 Proud father alert: My brilliant 9-year-old daughter fluently speaks five languages, and she claims her multilingual prowess purely as her own (with a sprinkling of parental influence, perhaps).

🌍 Pre-Covid, our family embraced a nomadic Italian adventure, bidding adieu to Brussels and venturing into the realm of remote living. It was all about cherishing life's simple joys while chasing professional excellence.

🥾 Hiking isn't just a hobby; it's a lesson in persistence and savoring life's beauty. The mountains have been my teachers.

🍇 Recently, I delved into sommelier courses, triggered by a transformative trip to Bordeaux. The world of winemaking now enchants my senses and ignites my creativity.

Professionally, I've journeyed through the evolution of customer success – from bootstrap to post-series B. I've embraced failures, learning invaluable lessons along the way. My expertise extends to collaborating with world-renowned brands on their l10n programs, guiding them through Lokalise while sharing localization best practices.

I've had my fair share of learning moments, turning challenges into lessons that have enriched my path. Collaborating with some of the world's renowned brands, I've navigated the landscape of localization best practices and introduced them to the wonders of Lokalise. Picture me as a mentor, guiding brands through the intricacies of l10n while leveraging Lokalise as a valuable tool.

In a nutshell, I'm here to lend my insights to early-stage startups and those venturing into the post-series A phase. Let's harmonize Lokalise with your aspirations and find success together in this exciting journey! 🎶🚀

Let's connect and share insights on scaled customer success, remote work, secret fishing spots, or the finest wines. I'm all ears and ready for vibrant conversations!

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Lenn Pryor

Niklas Hisinger

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The Battle

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Niklas Hisinger

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Lenn Pryor's LinkedIn Performance

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