Interactio - Multilingual Meetings Solution

TCSM Team Lead/ Technical Lead

ACCOMPLISHMENTS: Successfully monitored 800+ remote meetings. Led Interactio MacFarming project. Provided custom technical solutions for VIP clients.

✔️ Launched, monitored, troubleshot, and moderated remote and hybrid events with interpretation. Provided technical support to Interactio customers and interpreters. Answered all technical inquiries via email, live chat, and phone.

✔️ Performed live technical training to participants, moderators, interpreters, and technicians with various levels of technical experience. Onboarded new customers and coached 8 Interactio Technicians.

Technical Customer Success Manager

LCC International University, Lithuania

✔️ Answered incoming phone calls and provided step-by-step technical support to 600+ representatives of the university body. 

✔️ Managed sound systems. Maintained university hardware and software. Managed incoming technical support tickets on CRM.

Technical Support Representative

Apple

ACCOMPLISHMENTS: Scaled the team in Tirana from 3 to 15 FTE. Improved the rate of Unresolved technical requests from 7% to 2.5%.  Increased the Customer Satisfaction ratio from 71.8% to 93% within 2 quarters. 

✔️ Managed a team of 15 junior/mid-level customer service representatives. Oversaw the customer service process. Troubleshoot a multitude of IOS device issues. 

✔️ Conducted quality assurance surveys with customers and provided feedback to the staff. Planned the training and standardization of service delivery.

Customer Service Lead

Giordano Vini

ACCOMPLISHMENTS: Increased Sales from 150K to 440K a month. Participated in the expansion of services from the UK to Germany.  Increased team’s conversion rate to 72%. 

✔️ Managed the team of 12 Sales & Customer service representatives. Oversaw the customer service process. 

✔️ Conducted quality assurance surveys with customers and provided feedback to the staff. Planned the training and standardization of service delivery.

Sales & Customer Service Team Lead

Jyson Properties

✔️ Planned, implemented, managed, monitored, troubleshot, and upgraded Propeld's website. Conducted regular Q/A testings of iOS and Android App.

Web Application Manager

ASLV PRODUCTION

✔️Set up, operated, and maintained audio-visual equipment used to enhance live events, such as microphones, video recorders, projectors, lighting, and sound mixing equipment. 
✔️Provided technical support during on-site events.

Audio Visual Technician

Experienced Technician with strong management skills and customer-centric mindset. 

ACCOMPLISHMENTS: 
✔️ Successfully supported 800+ remote meetings
✔️ Led multiple teams of 10-15 employees in Sales & Customer Service 
✔️ Increased MRR x3 & Sales CR to 72%

Ledion Bezati

Future Ecotonics

Co-Founder and CTO

M/s shivani metallurgy consultant

Business Partner

Visionary Entrepreneur Driving Innovation in PCB Manufacturing

I am a co-founder and CTO of Future Ecotonics, a company that creates high-quality, eco-friendly printed circuit boards (PCBs) for various applications. With a team of engineers and designers, I use cutting-edge technology and sustainable practices to meet the needs of our customers while minimizing our impact on the environment. We have successfully delivered multiple projects for clients in different sectors, such as healthcare, education, and energy.

In addition to my role at Future Ecotonics, I also run a steel plant consulting business, where I provide top-notch consulting services to clients in the steel industry. I help businesses to optimize their operations and increase their profitability, leveraging my knowledge and expertise in mechanical engineering. I have also developed strong communication, customer relationship management, and team leadership skills through my experience as a business partner.

I hold a Bachelor of Technology in Mechanical Engineering from SRM University, where I graduated in 2020. I am passionate about technology and innovation, and I always strive to learn new skills and explore new opportunities. One of my favorite quotes is by Napoleon Hill: "Whatever the mind of man can conceive and believe, it can achieve." I firmly believe in the power of positive thinking and the importance of hard work and dedication in achieving success. With my experience, knowledge, and drive, I am confident that I can continue to make a positive impact in both the steel and PCB manufacturing industries.

taplio

The Battle

Ledion Bezati

Priyanshu Shrivastav

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