Driverseat

Chief Operating Officer

Director of Franchise Support

PropertyGuys.com GTA

Formulated the business plan and secured investment. Led the successful launch of the location and implemented the marketing plan. Recruited 6 team members to deliver sales, logistics and admin functions. Built operational processes for client fulfillment, reducing onboarding time by 80%. Improved team close rates by 20%.

President and General Manager

PropertyGuys.com - Canada's Largest Private Sale Franchise Network

Collaborated with the executive team on Strategic Plan. 
Defined KPIs and created measurement systems.
Identified skill gaps to drive growth through training.
Managed projects from conception, to design, to implementation.
Coordinated 3 new product launches.
Developed a contact centre to centralize sales and service.
Created online training program, increasing field sales presence by 50%.
Implemented NPS program, increasing NPS score from 17 to 63.

Director of Program and Training Development

Increased national sales revenue by over 30% each year.
Coached franchisees on all elements of their business.

Business Development Manager

Created and delivered curriculum for franchisee training.
Managed vendor relationships and regulatory environment.
Secured, customized and built CRM system.
Provided technical and business support for franchisees.
Developed an online knowledge base and ticket system.
Built a process for upgrade and control of operations manual.

Franchise Support Manager

Spielo

Supported the marketing plan through coordination of the marketing team to produce marketing collateral and promotional events an international gaming company.

Marketing Manager

Rydan Customer Relationship Management

Expand operations from servicing 1 customer to 75 - including HR ramp up, process management and training.  Also secured over $2M in funding for growth.

VP Operations

Janssen Ortho Inc

Medical Sales Representative, Territory Manager and Sales Trainer

Field Sales Trainer

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I have ridden the entrepreneurial roller coaster long enough to know and appreciate the value of second opinions, mentorship, and accountability. I help entrepreneurs weather the lows, and ride the highs. I stand with them shoulder to shoulder as they navigate the weeds on the way to their dreams.

taplio