30 years of broad business, data and managerial experience; visionary CEO for 20 years, working with AI since 2015, international public speaker, podcast host, angel investor and advisor for VCs and 20+ board positions to date.

👉🏿 Organization in need of an advisor on AI 🤖? 
I can help.

👉🏿 Exp.tech/AI startup looking for board member/chair? 🪑
I might be interested.

👉🏿 Organization looking for inspirational speaker on AI and the future 🔮? 
I’m right here!

👉🏿 Exp.tech/AI startup looking for funding/investors?💲
I might be able to help.

Lars Rinnan

Simplifai

As a Senior Solution Architect, I bridge the gap between customer needs and tailored AI-driven solutions, enabling high-value business transformations for prospects and clients. My role involves collaborating with sales executives to design and present impactful solution architectures and performing tailored, high-quality product demonstrations that address real-world business challenges.

Key Responsibilities:

- Engage with clients across industries to understand their business challenges, aligning AI solutions to address root causes and drive measurable outcomes.
- Design customized solution architectures that meet customer needs and align with the technical capabilities of the Simplifai Automation Platform.
- Deliver tailored demonstrations and presentations to stakeholders at all organizational levels.
- Serve as a critical link between the sales, delivery, and product teams, ensuring seamless transitions from pre-sales to implementation.
- Contribute to pre-sales strategies, workshops, and technical discussions, while supporting the creation of client proposals and RFP responses.

Senior Solution Architect

Part of a forward leaned delivery team, which contributes throughout the customer journey. 
From presale and delivery to customer success.

- Mainly focusing on presale and solution design
- Project manager on multiple deliveries of Agentic AI solutions across several industries. Coordinating Sales, Business Analysts, developers and product team

Senior Delivery Manager

Amesto

Leading a CRM consultancy team of 7 across 5 locations, focusing on delivering ROI for new and existing clients.

- Operative advisor in presales, workshops, and training.
- Collaboration with Sales, Customer Service, Support, and other teams to ensure high quality customer experiences.
- Budget responsibility for team objectives.
- Contributor to sales and marketing efforts (LinkedIn posts, blogs, newsletters, etc.).

Team Lead and Advisor CRM

YX Norge

- Enhanced CRM tools, expanded the self-service portal, and initiated RPA projects.
- Conducted customer surveys to identify areas for improvement.
- Collaborated with web, CRM, and ERP vendors for development and testing.
- Focused on GDPR preparation and internal training documentation.

Systems and Project Lead, Customer Support

Managed a newly established department providing technical support to 216 staffed and 36 
unstaffed stations. Led 7 employees and transferred key processes to streamline operations

- Documented work processses to reduce dependency on individuals.
- Oversaw 30 inspectors for unstaffed stations nationwide

Head of Station Support

Oversaw Customer Support and Technical Support with responsibility for 12 employees and the 
self-service portal.

- Launched the YX self-service portal.
- Strengthened focus on customer-facing stations.

Head of Customer Experience

Led a department specializing in B2B after a merger, managing 6–13 employees.

- Continuous work with improvements of internal processes, and developing of staff
- Implemented KPIs and quality goals.
- Launched a new CRM system (SuperOffice and Service)

Head of Customer Support

Managed a customer service team of 2–3, working in B2B and B2C collaboration with regional 
managers and transport providers.

Team Leader, West Region

Sold bulk products, card solutions, and lubricants to B2B and B2C customers in Western 
Norway

Sales Consultant

TOP-TOY A/S

Full responsibility for staff, budget, and operations in a small retail environment, requiring 
hands-on involvement

BR-Leker Triaden

Store Manager, BR-Leker

Supported operations in Norway’s largest Toys”R”Us, managing up to 50 employees with a 
focus on hiring, training, and campaign execution.

Toys"R"us - Alnabru

Assistant Store Manager, Toys”R”Us

🤖Advanced Agentic AI-Solutions for Insurance | Solution Architect | "DemoGuy" @Simplifai

Putting Customers First – With Smart, Scalable, and Impactful Solutions
My passion for customer experience started early—on the floor of a hardware store, where I learned that a great interaction could turn a simple purchase into a lasting relationship. A trainer once told me:

💡 “Customers should leave with an empty wallet and a big smile.”

I took that lesson to heart—not in the sense of selling for the sake of selling, but in realizing the power of delivering real value.

Since then, I’ve built my career around understanding and improving customer interactions. I’ve been on all sides of the equation:

✔ On the front lines – Helping customers find the right solution, whether it was a birthday gift or critical ship supplies that needed to be delivered now.
✔ In leadership – Managing and scaling customer service teams in fast-changing environments.
✔ As a consultant – Implementing CRM, ticketing, and AI-driven customer service solutions for large enterprises.

🔹 What I bring to the table
With hands-on experience in both operational and strategic roles, I don’t just implement systems—I make sure they work for the people using them. My focus is on creating seamless, efficient processes that enhance both customer satisfaction and employee experience.

🚀 Now, I help businesses help their customers—by working smarter, increasing efficiency, and delivering customer experiences that drive loyalty and growth.

taplio

The Battle

Lars Rinnan

Tom Erik Helle

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