RAK PETROLEUM LLC- United Arab Emirates

Business Development Representative in Spain
We are an Energy Commodity Trading Company that is engaged in commercial activities primarily in the oil and gas sector.
Currently RAK is expanding their Lubricants Distribution outside the Middle East and gaining market share in Europe and Asia.

Business Development Executive

JFD Import & Export- Quito Ecuador 

Business development in the Commodity Sector.

Executive Sales Representative

Everything You Need Group -Saudi Arabia 

We represent highly qualified and experienced engineering companies involved in turnkeysupply of various manufacturing plants such as CEMENT MANUFACTURING PLANTS, SPONGE IRON PLANTS, STEEL RE-ROLLING MILLS AND SUGAR MANUFACTURING PLANTS.
THE EXTENSIVE SERVICES INCLUDE: - Feasibility study and project reports -Detailed engineering of project and equipment -Equipment design and production drawing -Complete Integration -In-house application engineering -Expansion/modernization for increasing the capacity -Erection and commissioning -Personal training -Successful running -Supervision -Equipment Servicing.

𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭

Photography

As a hobby, in my free time, I like enjoying photographing a blogger about clothing and style tips, it is one of my passions, Photography, a wonderful artistic technique that allows capturing moments in a lasting way, lasting over time... we can count our story with images, every detail in essential and capturing feelings with a single "click". It is the immortalization of special moments that will never happen again in the same way... 

Follow: 
https://thesunglassesman.com 
https://www.instagram.com/thesunglassesman.blog/ 
https://www.pinterest.es/thesunglassesman/_created/

Photography and Fashion Design

YARLIS Alto Estilo

Purchases and administration of Funds, income, and expenses, file management.

Administrator and Manager

P.B.S Private Banking Services

Coordinator and Management of banking system and credits.

Executive Management Assistant

EMEA PHARMA

Responsible for Purchase orders for medicines at national and International level of large laboratory firms in Europe.

Import Export Assistant

EMEAPHARMA

Purchase order Analyst of the Pharmaceutical sector for the  European Market.

Import Export Executive

"I am a born leader and it is fascinating to deal with people from different cultures and a challenge to succeed in business"

A professional adviser and consultant for companies with national and International incidence that are dedicated to the different processes of imports and exports with a global vision; full and responsible, fluent in different foreign languages and able to establish negotiation in an intercultural environment in the commodity, oil and gas, and real estate projects adapting to the new trends of the market and the global society.

" The foundation of my success lies in my talent and passion for International business. One of my strongest points is my self-motivation, which allows me to perform well under pressure and to use every opportunity that arises. As a highly motivated person I view each customer as a potential sale and business opportunity waiting to be discovered."

With a wide business network on international front, esp. for Brazilian Sugar she has very close relations with many factories in Brazil and other business relations with various companies from USA,UK, Spain, Venezuela, Saudi Arabia, Dubai, Bahrain, Qatar, Ukraine, Russia, Germany, Jordan, and Turkey.

Lady Nunes

Kicklo

Global Brand Ambassador

TECO MARINE (l.l.c)

Operations Manager

Majid Al Futtaim

In the role of an Operations Specialist, spearheaded all the regular back-office operations and activities while overseeing the
successful execution of CRM/Online portal migration, Process Improvement and Automation projects.
o Orchestrated the Front-office Call-centre & imparted training while providing the trainees with elaborate feedback based
on Quality Auditing.
o Achieved high rate of customer retention by ensuring the provision of excellent customer service and timely resolution of
the complaints
o Cross sold the products and services to the customers over phone-calls or on their office visits and ensured continuous
generation of leads for accelerating sales.
o Offered support to the internal departments regarding various product and process related queries asked by customers
through different channels of communication.
Notable Achievements
o As a regular and disciplined employee and received appreciation certificates for 100% Attendance for three consecutive
years - 2013, 2014 and 2015. (Din’t take a single unplanned/sick leave during the tenure of 5 and half years).
o Recognized by the organisation for the diligent endeavors and received appreciation certificates for the best performance
in January 2012 and for 100% accuracy in raising the correct incidents/cases in December 2013.

Operations Specialist

Network International

As a Contact Management Officer, effectively handled the third party contact center calls for multiple banks and financial institutions. 
o Played a key role in establishing a new MAF Finance call centre, imparted training to the new joiner along with the feedback for improvement of the process and customer service quality.
o Processed the Credit Card authorisation requests received on Call, Email and FAX for the third party bank’s Call Centres.
o Regularly managed the merchant helpdesk calls and the resolution of issues and complaints by troubleshooting and arranging for the technician visits.

Officer - Contact Management

Emirates NBD

As a Customer Service Specialist effectively handled the call-centre calls with the aim to increase the incidence of first-call-resolution while reducing the number of tickets raised to the bank office and other internal departments. 
o Adopted cross-selling strategy to help the sales team by enabling lead generation and sales of other products and services.
Notable Achievements
o For the consistent efforts, was recognised and awarded by the organisation with a Certificate of Recognition for
Outstanding Performance in Feb.2011, and for Excellent Customer Service in March 2011.

Customer Service Specialist

WNS Global Services

Worked for a US-based Back-office process named as Ameriprise Financial (a sister concern of American Express) and
processed the cases for setting-up the new accounts of the insurance policy buyers.
o Resolved various customer queries received through different channels including email and fax.
o Worked on various software and applications including COLA, C2P3, Phase3, Surpass and Clarify-CRM.
o Also served as a Temporary Quality Checker to successfully replace the Quality Monitoring Executives during their absence.

Customer Service Associate

Reliance Communications

o Assisted the users on General Inquiries, Billing related Info and Disputes, Promotions and troubleshooting for network
issues, national and international roaming related issues and other complaints.
o Cross sold the different products and services to the existing customers by providing detailed information on features and
benefits
o Got internally transferred to Back Office for managing Callers Ring Back Tone (CRBT) activation, cancellation and
maintenance of the CRBT account.
o Worked on resolving the general inquiries and complaints raised by call centre agents by making outbound calls and SMS.
o Worked on different Telecom Software and applications such as Clarify CRM, ICCM, and CRBT Application.

Customer Service Executive

Operations Manager | Business Developer | Fostering Business growth by building trusted Client Relationships

A versatile and self-starting Operations & Sales professional with over a decade of profound Banking Industry experience and success with achieving the commercial goals of the banks by leveraging strong background in Banking Operations, Customer Relations
Management and Sales.
I add value to banking businesses by effectively handling the client interactions to resolve critical queries, imparting training to
juniors to help them develop their proficiency in various processes and supporting the internal departments with complicated
customer queries received through various communication channels.
A proven communicator, I easily liaise with customers to build trusted relationships and enable the banks to retain a high
percentage of the personal and business accounts while strategising to help acquire more corporate business accounts.
Highly skilled in devising profitable marketing plans, I focus on process improvement and operational efficiency to achieve
better customer services, eventually, leading to achievement of deeper customer engagement and market penetration.
CORE STRENGTHS:
► Excellent communicator, adept in interacting with all the bank stakeholders, ensuring prompt rapport-building.
►Demonstrated leadership and mentoring abilities to help groom and develop the skills of the new joiners with adequate
training and feedback.
► Efficient in critical and parallel thinking to offer innovative solutions to effectively troubleshoot the technical and business
issues while addressing client queries.
► Proficient in managing time while effectively planning and prioritising the work-flow to ensure adherence to the project
deadlines.
► Strongly self-motivated to impart excellent customer services and achieve the highest levels of customer satisfaction.

PERSONALITY TRAITS:
➤ Amicable and flexible. Energetic and inspiring.
➤ Dependable, detail-oriented and holds strong work ethics
➤ A strong leader & team player with excellent professional networking skills

Vipinstiwari@gmail.com

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