Infoblox

Sr. Director, Customer Assurance

KG Consulting

🤖 AI Integration for Business Decisions: Utilizing AI to Improve Decision-making processes.
⚙️ Prompt Engineering and AI Application: Advancing Understanding and Usage of AI for Business Enhancement.
🗃️ Project & Program Management: Ensuring efficient, goal-oriented project outcomes.
💼 Strategic Planning & Execution: Crafting and implementing business strategies informed by extensive industry experience.
📊 Organizational Resilience Assessment: Evaluating and strengthening resilience to market fluctuations.
🚨 Guidance in Crisis Management: Offering leadership to navigate through complex challenges.
🗂️ Process Optimization: Refining operations for optimal efficiency and effectiveness
📑 Customized Consulting Solutions: Developing personalized strategies for unique business needs.
📂 Industry Insights: Providing knowledge and expertise across diverse sectors.

Consultant

Uniphore

Vice President Of Global Customer Support & Technical Services

Cisco

Director:  New Product Intoduction (NPI) and Serviceability

CAP Americas Senior Manager

Critical Accounts Executive

GBS:  Shared Service Operations Manager

Manager Strategy & Operations

Finance Business Manager

I'm an executive specializing in AI operations, program management, strategic leadership, and financial management. With a keen focus on enhancing customer experiences and driving operational excellence, I bring a forward-thinking approach to business challenges. 📈 Proficient in Generative AI, crisis management, and prompt engineering, I skillfully navigate complex scenarios with agility and creativity. 🤖

My MBA and professional certifications equip me to excel in diverse, international environments, combining innovative thinking with effective vendor management. 🌍 I'm committed to operational effectiveness and continuous improvement.

Leadership for me is about mentoring and developing teams, fostering a culture of collaboration and fostering proactive change. 🌱 My program management expertise is evident in streamlined processes and robust training initiatives, ensuring peak team performance. 🛠️

As a strategic thinker and advisor, I prioritize innovative solutions and value customer insights. 🎧 My objective is to lead with expertise and humility, striving to not just meet but exceed organizational goals while empowering and uplifting my team. 💪

⎸Kristin │Gault

Manager Enterprise Support

Supervisor, Enterprise Support

Senior Technical Support Engineer

Technical Support Engineer

To help Infoblox's enterprise customers (predominantly US based) and Infoblox Sales team by providing administrative assistance.

* Taking responsibility of RMAs in a timely manner
* Looking after Work Force Management
* Day to day Reporting
* Training New hires
* Getting on Remote session and assisting customers with Licensing
* Work as a connecting link between customer and various department within the organization, namely Service Renewals, Logistics, Order and Training respectively.
* Creating tickets for technical issue and engaging an Engineer to actively work with customer.

Convergys

* Worked as Technical Support Engineer for Optus, a subsidiary company of SingTel in Australia.
* Responsible for Handling  ISP issues for DSL customers
• Worked as Tier 1 support for the DSL customers and handled the following task:
➢	Troubleshoot Connectivity issue
➢	Resolving Billing issues raised based on data usage.
➢     Engaging Tier 2 Engineers for advanced Troubleshooting.
➢     Identify the issue and route to the concerned team

Experienced Supervisor with a demonstrated history of working in the computer networking industry. Skilled in Service Delivery, Operations Management, RMA, Technical Support, and Enterprise Software. Strong information technology professional with a Bachelor of Arts (B.A.) focused in English Language and Literature, General from St Stephens College.

Manu Mathew

taplio

The Battle

⎸Kristin │Gault

Manu Mathew

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