Infoblox

Sr. Director, Customer Assurance

KG Consulting

🤖 AI Integration for Business Decisions: Utilizing AI to Improve Decision-making processes.
⚙️ Prompt Engineering and AI Application: Advancing Understanding and Usage of AI for Business Enhancement.
🗃️ Project & Program Management: Ensuring efficient, goal-oriented project outcomes.
💼 Strategic Planning & Execution: Crafting and implementing business strategies informed by extensive industry experience.
📊 Organizational Resilience Assessment: Evaluating and strengthening resilience to market fluctuations.
🚨 Guidance in Crisis Management: Offering leadership to navigate through complex challenges.
🗂️ Process Optimization: Refining operations for optimal efficiency and effectiveness
📑 Customized Consulting Solutions: Developing personalized strategies for unique business needs.
📂 Industry Insights: Providing knowledge and expertise across diverse sectors.

Consultant

Uniphore

Vice President Of Global Customer Support & Technical Services

Cisco

Director:  New Product Intoduction (NPI) and Serviceability

CAP Americas Senior Manager

Critical Accounts Executive

GBS:  Shared Service Operations Manager

Manager Strategy & Operations

Finance Business Manager

I'm an executive specializing in AI operations, program management, strategic leadership, and financial management. With a keen focus on enhancing customer experiences and driving operational excellence, I bring a forward-thinking approach to business challenges. 📈 Proficient in Generative AI, crisis management, and prompt engineering, I skillfully navigate complex scenarios with agility and creativity. 🤖

My MBA and professional certifications equip me to excel in diverse, international environments, combining innovative thinking with effective vendor management. 🌍 I'm committed to operational effectiveness and continuous improvement.

Leadership for me is about mentoring and developing teams, fostering a culture of collaboration and fostering proactive change. 🌱 My program management expertise is evident in streamlined processes and robust training initiatives, ensuring peak team performance. 🛠️

As a strategic thinker and advisor, I prioritize innovative solutions and value customer insights. 🎧 My objective is to lead with expertise and humility, striving to not just meet but exceed organizational goals while empowering and uplifting my team. 💪

⎸Kristin │Gault

Gainwell Technologies

• Leading Analytics function and team with responsibility of delivering business / client critical Analytics, Reporting, and Dashboards to manage both the CA DHCS Dental Business Office (DBO) and Operational aspects of business. 
• Analytics team has and will continue to be innovative with pre-go live requirement gaps closure, while addressing to the operational business changes and needs, including ad-hoc requests from across the DBO business.
• Day to day engagement and ownership of collaboration and planning for Gainwell Genius Product Owners and Engineering groups, as to ensure data integrity, accessible systems.
• Serve as a PMO / PM & Change Management industry expert for purposes for project efficiency, quality, communications, planning, and cost management.
* Harnessing the power of technology to help our clients improve the health and well-being of the members they serve.

Analytics Manager (Genuis), Advisor - Project Management

Freelance | Self-employed

• Lead strategic initiatives for industry agencies and companies, utilizing Generative AI, Conversational AI, Intelligent Virtual Assistants (IVA), and Analytical AI solutions to modernize their Contact Center, Revenue Generation, Revenue Recovery, and CCaaS technology stacks.

• Drive business growth and transformation by developing and implementing innovative AI solutions that enhance efficiency, effectiveness, and customer satisfaction.

• Provide high-level strategic guidance and thought leadership for complex AI projects, ensuring successful implementation and ongoing optimization.

• Maintain a deep understanding of the evolving AI landscape to ensure clients access the latest and most impactful solutions.

• Champion ethical considerations and responsible use of AI throughout the solution development and implementation process.

Executive AI Consultant (Generative, Conversational (+Agent Assist), IVA & Analytical AI)

Acqueon

* Delivery and Implementation of business critical revenue recapture and campaign management on enterprise SaaS solutions
* Delivery Excellence relating to SaaS solutions/products, client expectations, financial accountability, PM, and overall time to value

Sr. Project Manager, Director Level

• Global Recognition – Significant Contributor – Delivery, Professional Services, and Customer Relationship Excellence
• Delivery, Services, and Customer Engagement Excellence - Top 3 Mobility Customer
• Customer Engagement included executive partnership to rebuild & strengthen, reset milestones & payments impacting Top 3 Healthcare Customer
• Recognition included development, recruitment, implementation, and leadership of Global PMO - Technical Program Management function
• Engineered multiple customer experience stabilization efforts: Improved customer experience, which resulted in improvements in CX, NPS, revenue, and positive reputation for company in the market, while reducing legal risk
• Developed and implemented technologies, solutions, and processes for Scalable, Predictable, and Repeatable delivery / implementations

Director, Global PMO, Professional Services, Delivery, BPO/Client Management

York Solutions, LLC

• Client Project Strategic and Tactical Delivery Services Lead – Western Region Modernization
Program
• Focus on enterprise process improvements, DB systems, and CRM consolidation improvements
• Project metrics and objectives specified and completed under 6-month contract

Principal Consultant, Delivery Solutions & Services Lead

Infosys BPM

• Global Client Services executive leading client engagement and partnerships for Microsoft
• Lead Global Product/Integration - PMO Organization successfully thru Infosys acquisition of
BPO business from Arvato Bertelsmann

Global BPO Client Services Director, Operations, PMO, Change Management

Golden State Flow Measurement

• Developed strategic / geopgrahical AMI (Automatic Metering Infrastructure) design and implementation, including use of SaaS for reporting/billing and field technologies
• Engaged with executive teams at Government / private water agencies to develop and implement cost savings and technology operational Improvements
• Continuous improvement of change management methodologies: Growth & Cost Savings Focus
• Successfully grew YoY ARR within defined Northern California region for exclusive Sensus VAR

Business Development Manager, Technology Solution Consultant

Client Specific 

• Led consultant projects focused on successful delivery for Technology Modernization, Process Improvement, Operational Efficiency, PMO, SaaS, CCaaS, and Contact Center Technologies
• Designed strategic and tactical organizational business models / roadmaps to drive operational excellence, increase revenue, secure new business, and increase CX & EX
• Enhanced global and regional teams to maximize performance, fiscal responsibility, and client value
• Limited duration and objective contract engagements with multiple customers and industries

Principal Consultant, Operations, Client Services, Outsourcing, Implementation

Blue Shield of California

• Integrated core program development of a sourcing trusted partner/vendor model with purpose of driving consistent costs, contracts, and process
• Refined sourcing policy compliance to track and report findings for enterprise stakeholders
• Transformed development of sourcing road shows with focus to drive awareness and compliance.
• Fostered and improved Global Vendor partnerships
• Effectively managed daily management, communications, and readiness of Vendor partners

Strategic BPO Vendor Management Consultant

Hewlett-Packard

• Transformed Talent Management processes as part of global talent development optimization
• Restructured Capabilities Global Organization to support global talent sourcing
• Reengineered WW Talent Management Program Management
• Delivered Global and Regional Category strategic financial and vendor planning

Global Capabilities Manager (GRE) | Mobility Program Manager (PPS)

• Executive AI Solutions Transformative Business Lead and Consultant
• People & Performance driven executive global business lead with progressively more solution, strategic, and tactical focus in technology, sourcing, healthcare, and change/program management
• Orchestrate new product, process, client development, and technology to achieve sales, savings, and improvements
• Strategic Change Management Leader for new software and hardware implementations Demonstrated success leading transformational objectives
• Thrive at driving and learning from complex teams, partnerships, and clients
• Establish & accelerate success of Six Sigma continuous process improvement standards, with focus on cost, quality, and time
• Deliver exceptional engagement focused time, quality, communication, and cost

Specialties: • AI Solutions • Strategy Planning and Execution • Global Operational Excellence • PMO • Building Strategic Alliances / Supplier Relationship Management • Change Management / Continuous Process Improvement • Supply Chain Management • Human Resources Management • Organization Design • Quality Assurance

taplio

The Battle

⎸Kristin │Gault

Chris G.

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