I help health and medical tech companies ensure adoption and lasting impact by translating complex technology into clear value for clinicians, administrators, and patients.

𝗬𝗼𝘂𝗿 𝗯𝗲𝘀𝘁 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝘄𝗮𝗻𝘁 𝗮 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 𝗮𝗱𝘃𝗶𝘀𝗼𝗿, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮 𝘃𝗲𝗻𝗱𝗼𝗿.

They want strategic partnerships that drive measurable outcomes, proactive relationship management that anticipates their needs, and data-driven insights that influence their business decisions.

That's what I deliver as a Client Success Manager by:

🎯 Driving revenue growth through strategic account management and expansion initiatives 
📊 Leveraging data storytelling to make compelling recommendations that influence stakeholder decisions
🤝 Building trusted advisor relationships at all organizational levels through active listening and stakeholder-focused communication

I was inspired to focus on client success after overcoming two malignant brain tumors at 15, learning what's possible when teams align around common goals with clear communication and mutual support. 

This experience shaped my approach to:

Strategic relationship building - I connect clients with network resources beyond my scope, becoming their go-to trusted advisor for business challenges.

Cross-functional collaboration - I excel at facilitating communication between departments, ensuring seamless client experiences while keeping projects on budget and timeline.

Proactive account management - I treat challenges as opportunities, using analytical skills to identify solutions before they become problems. (Pivoted a critical La Familia anti-Fentanyl campaign after major stakeholder departure, leading cross-functional teams to successful regionwide deployment.)

Product expertise and translation - I absorb complex technical knowledge and translate it into revenue-driving outcomes for diverse decision-makers. (Helped Enovix distill 45-minute technical explanations into compelling 2-minute stories, supporting their $1.13B SPAC and $250M Army contract.)

Client retention and satisfaction - I genuinely celebrate when stakeholder connections I facilitate lead to breakthrough partnerships and business wins.

I host The Human Connection Podcast, exploring how companies build high-retention relationships that drive sustainable growth. (https://podcasts.apple.com/us/podcast/the-human-connection-podcast/id1789888599)

Ready to discuss how I can drive client satisfaction, retention, and revenue growth for your team? Email kpontau@gmail.com or send a DM. 

Let's connect!

Karl Pontau

This actually matters.

Men -- including myself -- need to step up and demand accountability from those in power. 

Thanks to Natalie Charles, PMP for tagging me.

#Justice #Accountability

Former Founder Who Gets Client Struggles | Client Success | 19x Adoption Growth | Human Connection Nerd | Seeking CSM Roles 🧠

Michael Williams

Talent Acquisition Lead ✦ RL100 Member ✦ Views are my own

Over 19 years experience and have previously worked at HSBC, UBS and BNY Mellon. I am very passionate about my work and have had the privilege to partner with Global Banks and Financial Institutions in the identification and attraction to hire senior leaders, ranging from C-Suite to Board level across the UK, Europe, North America and APAC. 

Experience working at the intersection of Executive Recruitment, Talent Intelligence, Talent Management and Workforce Planning, I support HR Leaders in building high-performing teams that drive growth and transformation. 

Core Specialties:
➝ Executive Recruitment & Talent Acquisition (C-Suite, CEO -1 and -2 level, MD, Board).
➝ Talent Intelligence, Market Insights & Competitor Benchmarking.
➝ Workforce Planning, Succession Strategy & Leadership Assessment.
➝ Senior Stakeholder Management & People Leadership.
➝ Direct sourcing & Vendor Management.
➝ Successfully built a TA function from the ground up.
➝ Built C-Suite Leadership teams via direct sourcing channels and networks.

Industry Focus:
➝ Banking, Financial Services, Wholesale Banking, Asset Management, Investment Management, Private Bank, Investment Banking.
➝ Front Office, Middle Office, Corporate and Control Functions.

Chartered MCIPD qualified professional who has a data-driven and hands-on approach, combining analytical insight with strategic execution to deliver measurable impact in leadership hiring and talent strategy.

Head of Talent

Recruitment Lead responsible for all lines of business hiring from entry to Board level, covering Corporate Functions through to the FrontI office. 

2021 Achievements:
→ Recruitment Framework & Governance Implementation 
→ IR35 Lead (Successful HMRC Audit)
→ Reduced time to hire to 41 days

2022 Achievements:
→ ATS Implementation 
→ Talent Management Framework Design
→ Gender Diversity recruitment policy implementation 

2023 Achievements (YTD):
→ Direct recruitment model implementation 
→ Direct Recruitment (91% YTD)
→ Internal Mobility (63% increase YTD)
→ Branding

Key Placements:
→ European Chief Risk Officer, London
→ Chief Risk Officer, Paris
→ European Head of Internal Audit
→ UK MLRO / European Head of Financial Crime
→ European Chief Financial Officer
→ Head of Market Risk & Reporting
→ Head of Credit Risk
→ Head of Enterprise Risk Management 
→ Head of Operations 
→ Head of Business Management
→ European Head of Banking
→ European Head of IT
→ Head of Communications - Europe
→ European Head of Treasury & Financial Markets
→ Business Manager to the CEO, IB

Leadership, Front Office & Corporate Functions Recruitment | Banking & Financial Services

City Of London, England, United Kingdom (On-site)

Job by Natixis Corporate & Investment Banking

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Karl Pontau

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