I help health and medical tech companies ensure adoption and lasting impact by translating complex technology into clear value for clinicians, administrators, and patients.

𝗬𝗼𝘂𝗿 𝗯𝗲𝘀𝘁 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝘄𝗮𝗻𝘁 𝗮 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 𝗮𝗱𝘃𝗶𝘀𝗼𝗿, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮 𝘃𝗲𝗻𝗱𝗼𝗿.

They want strategic partnerships that drive measurable outcomes, proactive relationship management that anticipates their needs, and data-driven insights that influence their business decisions.

That's what I deliver as a Client Success Manager by:

🎯 Driving revenue growth through strategic account management and expansion initiatives 
📊 Leveraging data storytelling to make compelling recommendations that influence stakeholder decisions
🤝 Building trusted advisor relationships at all organizational levels through active listening and stakeholder-focused communication

I was inspired to focus on client success after overcoming two malignant brain tumors at 15, learning what's possible when teams align around common goals with clear communication and mutual support. 

This experience shaped my approach to:

Strategic relationship building - I connect clients with network resources beyond my scope, becoming their go-to trusted advisor for business challenges.

Cross-functional collaboration - I excel at facilitating communication between departments, ensuring seamless client experiences while keeping projects on budget and timeline.

Proactive account management - I treat challenges as opportunities, using analytical skills to identify solutions before they become problems. (Pivoted a critical La Familia anti-Fentanyl campaign after major stakeholder departure, leading cross-functional teams to successful regionwide deployment.)

Product expertise and translation - I absorb complex technical knowledge and translate it into revenue-driving outcomes for diverse decision-makers. (Helped Enovix distill 45-minute technical explanations into compelling 2-minute stories, supporting their $1.13B SPAC and $250M Army contract.)

Client retention and satisfaction - I genuinely celebrate when stakeholder connections I facilitate lead to breakthrough partnerships and business wins.

I host The Human Connection Podcast, exploring how companies build high-retention relationships that drive sustainable growth. (https://podcasts.apple.com/us/podcast/the-human-connection-podcast/id1789888599)

Ready to discuss how I can drive client satisfaction, retention, and revenue growth for your team? Email kpontau@gmail.com or send a DM. 

Let's connect!

Karl Pontau

I am The Scaling CEO Coach. With 25 years as a CEO and 5 years in venture capital, I guide CEOs to scale their companies by scaling themselves first. When the CEO grows, the company grows. I am a Harvard MBA, a board member, and an expert in AI.

Please visit www.glenngow.com. 

Some references from my CEO clients:
- "The value per minute you provide is astronomical." - Sameer Ahuja, President, GameChanger
- “Glenn is definitely world-class.” - Albert Navarro, CEO, MetricLock
- “I feel I have superpower eyesight with you in my corner.” - Michael Kadisha, CEO, Treedom
- "Glenn is an exceptional executive coach. His impact on my professional development has been nothing short of transformative." - AJ Bruno, CEO, QuotaPath
- “He helped me raise $3M” - Darren Marble, co-CEO, Crush Capital
- “Glenn proved his value in every coaching session.” - Olin Hyde, former CEO, LeadCrunch
- "It has been very valuable working with you!" - Cynthia Tusan, CEO, Idea Lab
- “Every coaching session with Glenn has been extremely valuable.” - Jeff Strnad, CEO, DOOR USA
- “I have become a better CEO through Glenn’s guidance and counsel." - Liam Nguyen, CEO, PixelCanvas
- “Glenn deeply cares about our success.” - Srinivas Akella, CEO, Wootcloud
- “I credit a lot of my success in navigating challenging times to Glenn.” - Allan Njoroge, CEO, Actriv Healthcare
- "The value Glenn provides in each meeting is so significant, it's hard to keep up." - CEO, Software Company
- “Glenn provided me with new insights that have helped me and the company tremendously." - Simon Law, CEO, LoginID
- "Glenn's coaching has made a huge difference in how quickly and confidently we've been able to grow." - Rick Jones, CEO, WorkReels

I was founder and CEO of Crimson Consulting Group, where I ran the company for 25 years. My work includes:
• Apple: launch new products into new markets, 
• Facebook: leverage marketing technology, 
• Microsoft: a “competitive migration” program creating $100M in incremental revenue, 
• Cisco: a global GTM approach resulting in $250M of additional revenue
• Google: doubling the number of leads for the sales organization

Areas of expertise:  
- Strategy development
- Coaching CEOs
- Board membership
- Board of Directors
- Board Service
- AI Governance
- Board Governance
- Speaking
- Leadership
- Data Privacy
- Digital Transformation
- AI
- Artificial Intelligence
- Machine Learning
- Natural Language Processing
- Deep Learning
- Robotics
- Computer Vision
- Deep Fakes
- ChatGPT
- Generative AI

Glenn Gow

Most CEOs love the idea of pivoting.
 
Very few are honest enough to do it early.

In a recent conversation with Carver Anderson, CEO of Suggestic and former co-founder of MindBodyGreen, one insight stood out: your first strategy often feels right, until the signals say otherwise.

The real skill isn’t persistence.
 
It’s knowing when persistence has quietly turned into ego.

The CEO Success Coach: I unlock your potential to achieve any goal, using insights from 25 years as a CEO and 5 years in Venture Capital.

This is the newest edition of a monthly series I’ll be publishing throughout the year on how CEOs are actually using AI.
 
I’ve spent the last few months interviewing 50 leaders across manufacturing, logistics, SaaS, and EdTech, and the signal is clear: AI is no longer an experiment, it’s infrastructure.

Each edition will capture what’s changing right now, not theoretical futures.
 
If AI is still a side project in your company, this is your wake-up call.

View newsletter: The Scaling CEO Success Coach

I interviewed 50 CEOs in the last few months. These leaders run companies in manufacturing, logistics, SaaS, and EdTech. I wanted to see how they're a

Open article: The State of AI for CEOs (Jan 2026) by Glenn Gow • 3 min read

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