I help health and medical tech companies ensure adoption and lasting impact by translating complex technology into clear value for clinicians, administrators, and patients.

𝗬𝗼𝘂𝗿 𝗯𝗲𝘀𝘁 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝘄𝗮𝗻𝘁 𝗮 𝘁𝗿𝘂𝘀𝘁𝗲𝗱 𝗮𝗱𝘃𝗶𝘀𝗼𝗿, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗮 𝘃𝗲𝗻𝗱𝗼𝗿.

They want strategic partnerships that drive measurable outcomes, proactive relationship management that anticipates their needs, and data-driven insights that influence their business decisions.

That's what I deliver as a Client Success Manager by:

🎯 Driving revenue growth through strategic account management and expansion initiatives 
📊 Leveraging data storytelling to make compelling recommendations that influence stakeholder decisions
🤝 Building trusted advisor relationships at all organizational levels through active listening and stakeholder-focused communication

I was inspired to focus on client success after overcoming two malignant brain tumors at 15, learning what's possible when teams align around common goals with clear communication and mutual support. 

This experience shaped my approach to:

Strategic relationship building - I connect clients with network resources beyond my scope, becoming their go-to trusted advisor for business challenges.

Cross-functional collaboration - I excel at facilitating communication between departments, ensuring seamless client experiences while keeping projects on budget and timeline.

Proactive account management - I treat challenges as opportunities, using analytical skills to identify solutions before they become problems. (Pivoted a critical La Familia anti-Fentanyl campaign after major stakeholder departure, leading cross-functional teams to successful regionwide deployment.)

Product expertise and translation - I absorb complex technical knowledge and translate it into revenue-driving outcomes for diverse decision-makers. (Helped Enovix distill 45-minute technical explanations into compelling 2-minute stories, supporting their $1.13B SPAC and $250M Army contract.)

Client retention and satisfaction - I genuinely celebrate when stakeholder connections I facilitate lead to breakthrough partnerships and business wins.

I host The Human Connection Podcast, exploring how companies build high-retention relationships that drive sustainable growth. (https://podcasts.apple.com/us/podcast/the-human-connection-podcast/id1789888599)

Ready to discuss how I can drive client satisfaction, retention, and revenue growth for your team? Email kpontau@gmail.com or send a DM. 

Let's connect!

Karl Pontau

This actually matters.

Men -- including myself -- need to step up and demand accountability from those in power. 

Thanks to Natalie Charles, PMP for tagging me.

#Justice #Accountability

Former Founder Who Gets Client Struggles | Client Success | 19x Adoption Growth | Human Connection Nerd | Seeking CSM Roles 🧠

I am The Scaling CEO Coach. With 25 years as a CEO and 5 years in venture capital, I guide CEOs to scale their companies by scaling themselves first. When the CEO grows, the company grows. I am a Harvard MBA, a board member, and an expert in AI.

Please visit www.glenngow.com. 

Some references from my CEO clients:
- "The value per minute you provide is astronomical." - Sameer Ahuja, President, GameChanger
- “Glenn is definitely world-class.” - Albert Navarro, CEO, MetricLock
- “I feel I have superpower eyesight with you in my corner.” - Michael Kadisha, CEO, Treedom
- "Glenn is an exceptional executive coach. His impact on my professional development has been nothing short of transformative." - AJ Bruno, CEO, QuotaPath
- “He helped me raise $3M” - Darren Marble, co-CEO, Crush Capital
- “Glenn proved his value in every coaching session.” - Olin Hyde, former CEO, LeadCrunch
- "It has been very valuable working with you!" - Cynthia Tusan, CEO, Idea Lab
- “Every coaching session with Glenn has been extremely valuable.” - Jeff Strnad, CEO, DOOR USA
- “I have become a better CEO through Glenn’s guidance and counsel." - Liam Nguyen, CEO, PixelCanvas
- “Glenn deeply cares about our success.” - Srinivas Akella, CEO, Wootcloud
- “I credit a lot of my success in navigating challenging times to Glenn.” - Allan Njoroge, CEO, Actriv Healthcare
- "The value Glenn provides in each meeting is so significant, it's hard to keep up." - CEO, Software Company
- “Glenn provided me with new insights that have helped me and the company tremendously." - Simon Law, CEO, LoginID
- "Glenn's coaching has made a huge difference in how quickly and confidently we've been able to grow." - Rick Jones, CEO, WorkReels

I was founder and CEO of Crimson Consulting Group, where I ran the company for 25 years. My work includes:
• Apple: launch new products into new markets, 
• Facebook: leverage marketing technology, 
• Microsoft: a “competitive migration” program creating $100M in incremental revenue, 
• Cisco: a global GTM approach resulting in $250M of additional revenue
• Google: doubling the number of leads for the sales organization

Areas of expertise:  
- Strategy development
- Coaching CEOs
- Board membership
- Board of Directors
- Board Service
- AI Governance
- Board Governance
- Speaking
- Leadership
- Data Privacy
- Digital Transformation
- AI
- Artificial Intelligence
- Machine Learning
- Natural Language Processing
- Deep Learning
- Robotics
- Computer Vision
- Deep Fakes
- ChatGPT
- Generative AI

Glenn Gow

“The most important thing is just get going.”

In my conversation with Sam Lewis, we talked about something every scaling CEO wrestles with: waiting for clarity versus creating it.

Growth is not linear, and most decisions are not perfect.
 
Momentum beats hesitation almost every time.

Sam’s view is simple. Stay moving. Test. Learn. Adjust.

The biggest risk is not making the wrong move.
 
It’s standing still.

I am The Scaling CEO Coach. With 25 years as a CEO and 5 years in venture capital, I guide CEOs to scale their companies by scaling themselves first.

The tell is rarely charisma. It is self-awareness.

In my conversation with Gamiel Gran (Mayfield), we unpacked the signal they consistently see in founders who go on to scale: they can name their shortcomings clearly, and explain how they are addressing them with real precision.

Because the scaling problem is often not a strategy, but blind spots.

Nine years ago, Mason Lin saw where global payments were headed.

Once you’ve seen the future clearly, it’s hard to unsee it.

In our conversation, he shared something every CEO eventually learns: resilience isn’t stubbornness. 

It’s belief in your vision, combined with the discipline to pressure-test it with your leadership team.

The market will generate noise. Competitors will distract you. Edge cases will challenge your roadmap.


Your job is to stay true to the long-term vision while adjusting the execution.
It may be lonely at the top, but you don’t have to navigate the noise alone.

Some seasons call for empathy. Others call for triage.

Mike Stacy, CEO of ID90 Travel,  shared a blunt truth: when the company is on its deathbed, your job is to fix the company first.
 
Then you shift your style again once you have proof points and momentum.

But his ordering never changes.
 
Team first. Customers second. Investors third.

Take care of your people and they will take care of your customers.

Scaling stops being about solving the problem yourself.

In my conversation with Premal Shah, Ph.D. Shah, he described the real shift technical founders face when becoming CEOs.

Impact is no longer measured by the problems you solve.
 
It is measured by whether you build the conditions for others to solve them, consistently, and without you in the room.

That is where real leverage begins.

The world is already noisy and AI is about to make it even noisier.

In my conversation with Canay Deniz, we talked about a different approach: using AI to surface the moments that actually matter.

Promotions. Milestones. Key company changes. Personal events.

Technology shouldn’t just create more information.

It should help us show up for the people who matter most.

What got you here will not get you there.

In my conversation with Sameer Ahuja, we explore the uncomfortable truth that each phase of growth demands a different version of the CEO. 

Early wins can become blind spots. Ego can quietly stall momentum.

We also dive into distribution strategy, real product market fit, scaling complex platforms, and the hard decision of when a founder must evolve or step aside.

Listen to the highlight or the full episode to go deeper.

In this episode, I sit down with Sameer Ahuja to unpack the personal evolution required to scale as a founder and CEO. We talk about why early success

Open article: "Each phase is so different and you have to ignore what got you here." by Glenn Gow • 1 min read

"Each phase is so different and you have to ignore what got you here."

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