Pathfinder

As a dedicated business growth strategist, my focus on practical solutions and collaboration enables me to locate and help clients eliminate the obstacles that limit potential and drive long-term success in key areas such as mindset, sales, team building, marketing, operations, and beyond.

Operational Consultant

qopodo

My Visual Art project, where I explore the subject of individuality. I strongly believe that individuality is a unique and the most valuable asset one can bring to any endeavour. In my journey as visual artist, I celebrate the power of individuality and convey the idea to the public.

Main character

EMIREX

As Head of Operations in the cryptocurrency industry, I leveraged my knowledge of blockchain technology and cryptocurrency to drive significant improvements in the areas of team management, business processes, product development, and regulatory compliance.

Some of my key achievements include:

•	Successfully managing a remote team of client support, trading, and acquisition specialists
•	Streamlining and improving business processes, resulting in increased efficiency and better communication across teams
•	Playing a key role in product and service development, including creating functional requirements and analyzing competitors
•	Significantly enhancing token listing services through the identification of new selling points and the establishment of clear listing procedures
•	Developing and implementing regulatory measures such as KYC, AML, and data protection to ensure compliance with industry standards
•	Managing exchange service processes related to matching engine, liquidity providers, trading bots, token listing, assets/liabilities, and reporting.

Head Of Operations

Financial broker

As a professional who has served several FOREX brokers and PSP companies, I have a track record of delivering significant results in areas such as organizational design, team management, marketing research, business strategy development, and product management. Some of my notable achievements include:

•	Successfully opening an office in Vietnam for a Forex broker in 2019, and implementing organizational design, hiring and training local team, identifying strengths and weaknesses of the enterprise, finding solutions, providing directions for future growth, and establishing business processes such as sales and marketing.
•	Conducting and supervising global marketing research in Latin America, Africa, Asia and Middle East, leading to deeper understanding of the target market and its needs
•	Developing and implementing a successful business strategy for the Forex and PSP companies, resulting in increased revenue and profitability
•	Representing Chinese Forex and PSP companies on global market, including successful negotiations with foreign vendors, partners, and clients
•	Product management (MT4/MT5 trading environment, payment system, plug-ins for institutional trading) and played a key role in searching for the teams and individual vendors that can accomplish the technical tasks, conducting and supervising business analysis, approving technical requirements, establishing negotiations within stakeholders, and supervising testing.

Private Business Consultant

Libertex Group

As a leading member of the team that built the China operations of Libertex, a brokerage services provider, I have a proven track record of driving significant growth and success. Some of my key achievements include:
•	Increasing revenue 4x, the customer base 4x, and deposits 4x despite a highly competitive market
•	Developing business with a large percentage of high net worth clients, gaining their confidence in the turbulent business climate
•	Analyzing the business risks in China and ensuring the safety of clients and employees
•	Managing the budgeting and forecasting, establishing the business structures, and growing the employee base
•	Developing new services, including trading instruments
•	Leading the development of a new website and localizing the trading platform
•	Cultivating relationships with strategic partners, including websites for foreign exchange and foreign stock markets
•	Building a successful sales team and creating the sales infrastructure
•	Building and managing the marketing department, overseeing successful marketing campaigns.

Head of China Business Unit

Project Manager, Dealing Department Specialist

I built the support team for the China market from scratch, and created the business infrastructure and technology ecosystem that enabled us to manage all China operations from Russia.

•	Established one of China’s few online payment services.
•	Built and managed the IT operations.
•	Taught the IT and technical support teams to work with China from Russia.
•	Managed strategic and tactical marketing.

Head of Chinese clients support team

 Freelance

I provided several companies with strategies for innovation, business development, and change management. 

•	Helped several Russian businesses develop strategic partnerships in China.
•	Built relationships with Chinese partners in several industries, including telecom, manufacturing, travel, and business services. 
•	Helped optimize logistics for several companies. 
•	Promoted Russian businesses by organizing events.

Freelance Business Development Consultant

•	Sold payment cards and credit services to some of the largest businesses and government organizations in Vladivostok when the products were new in the local market.
•	Transferred to the client department, and convinced large businesses to accept credit.

Senior Specialist of Corporate clients Department

•	Developed business for credit cards when they were new in Russia.
•	Managed a team of finance and business development professionals, and taught them to establish trust with customers at all levels of financial literacy.
•	Oversaw the group’s operations, and streamlined workflows.

Specialist of Payment cards Department

Russian Standard Bank

•	Managed group of 10 people, and developed business for credit cards when they were new in Russia. 
•	Taught team members to establish trust with clients (most clients were financially unsophisticated and had never used credit cards before). 
•	Oversaw the group’s operations, and streamlined workflows.

Senior Specialist

VladIce

•	Planned and established new network, and upgraded servers.
•	Provided daily LAN, hardware, and software administration.

System Administrator

Picture a world where founders are free to unleash their strategic and creative brilliance, unburdened by the operational obstacles that hinder their progress. ✨ This is the world I'm dedicated to creating.

I'm Nick, a global adventurer currently based in Argentina, but my journey has taken me to live and manage projects in extraordinary places like China, Vietnam, Montenegro, Georgia, Malaysia, and Russia. 🌍 Along the way, I've discovered my true calling: empowering entrepreneurs who grapple with operational obstacles within their companies.

My passion lies in helping visionary founders like you overcome the hurdles that impede your business growth. 🔥 With over 14 years of experience in various industries, I've developed a keen understanding of the intricate workings of companies facing operational complexities. It's through operational excellence that I unlock your full potential.

As a Business Advisor, I embark on each project as a captivating story, with you as the protagonist. Together, we navigate the twists and turns of your entrepreneurial journey, unraveling the challenges that hinder your success. 🚀 I specialize in delving deep into the heart of your organization, identifying the bottlenecks, and designing innovative solutions that fuel sustainable growth.

I firmly believe that true transformation occurs when mindset and business issues are addressed in unison. That's why I take a holistic approach, combining strategic thinking, creative problem-solving, and operational acumen. By aligning your business objectives with operational excellence, we pave the way for remarkable achievements. 🌟

But it's not all business for me. Outside the realm of entrepreneurship, I find solace in the world of art. Drawing has become my sanctuary, allowing me to see the world from fresh perspectives. 🎨 Through my artwork, I explore the fascinating interplay between individual development and the centralized forces that shape our lives. Additionally, I find balance and inspiration through activities like kundalini yoga, surfing, reading, skating, and cycling. 🌊📚🛹

I'm passionate about forging connections with fellow adventurers like you. Together, we can unravel the operational challenges that hold your company back and set it on a transformative path. If you're ready to unlock your strategic and creative brilliance, I invite you to join me on this remarkable journey. Let's connect and create a story of operational excellence that leaves a lasting impact. 🤝💡

Nick Kovalchuk

Lucky 7 Ventures

Payment Operations Specialist

Training of Risk and Payments Business Liaison team according to the growth of the business and changing of the available payment  systems. Customer Payment Processing, communication with payment system and gateways, implementation of VIP solutions for deposits and withdrawals

Team Lead in RPBL teaam

Expansion and training of Financial Customer Service team according to the growth of the business. Managing the team of 12 people, working from different countries ( Europe, Asia, Latin America, CIS countries).
Exploring the possibilities and application of automation for the needs of the department.
Successfully satisfy and exceed the needs of the company's customers and provide high-quality customer service support.

Financaial Customer Service Team Leader

- Serve customers by providing product and service information and resolving product and service problems.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Communication with external providers and payment systems along with internal specialists to resolve issues as soon as possible.
- Maintain financial accounts by processing customer adjustments.
- Perform verification of client documents ( KYC, AML checks, working with external providers for anti-fraud monitoring),
- Consulting the customers regarding the deposits and withdrawals procedures, available methods, possible reasons of rejections.
- Adding all the necessary information in CRM systems
- Handle customer complaints, provide appropriate solutions and alternatives within the 
time limits; follow up to ensure resolution

Financial Customer  Service  Advisor

SVEL

Responsible for providing comprehensive support to the CEO, Management Board,  managing the organization’s office operations and work of secretariat department team.
RESPONSIBILITIES.
- Arrange proper and stable work of the team, including secretaries and drivers, according to the company's / CEO needs.
 - Arrange and handle all logistics for Board meetings and events: schedule meetings; record meeting minutes on behalf of Board Secretary. 
- Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature. 
-  Work closely with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Anticipate CEO’s needs in advance of meetings, conferences, etc.
-  Manage all aspects of organization’s office services. Evaluate and assist in developing office policies and procedures for improved work flow and anticipate future needs. Assist in the selection of vendors and purchase equipment, services, and supplies necessary for operation of organization.
• Replenish office materials such as snacks, coffee, paper, office supplies, etc.
• Provide hospitality to all guests and help to create a welcoming environment.
• Answer main phone line and respond to inquiries.
• Process and distribute daily mail.
• Manage petty cash reimbursements and reconciliation.
• Other projects/duties as assigned for the overall benefit of the organization

Personal Assistant To Chief Executive Officer/ Head  of the secretariat

Office Manager \Personal assistent of Chief Designer

Tourist Information Service

Providing services for internal tourism in Yekaterinburg and Sverdlovsk region.
Arranging tours, reservations of hotels, transport, transfers, organizing excursions.
Working as a russian/english - speaking guide

taplio

The Battle

Nick Kovalchuk

Yulia Vdovina

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