Pathfinder

As a dedicated business growth strategist, my focus on practical solutions and collaboration enables me to locate and help clients eliminate the obstacles that limit potential and drive long-term success in key areas such as mindset, sales, team building, marketing, operations, and beyond.

Operational Consultant

qopodo

My Visual Art project, where I explore the subject of individuality. I strongly believe that individuality is a unique and the most valuable asset one can bring to any endeavour. In my journey as visual artist, I celebrate the power of individuality and convey the idea to the public.

Main character

EMIREX

As Head of Operations in the cryptocurrency industry, I leveraged my knowledge of blockchain technology and cryptocurrency to drive significant improvements in the areas of team management, business processes, product development, and regulatory compliance.

Some of my key achievements include:

•	Successfully managing a remote team of client support, trading, and acquisition specialists
•	Streamlining and improving business processes, resulting in increased efficiency and better communication across teams
•	Playing a key role in product and service development, including creating functional requirements and analyzing competitors
•	Significantly enhancing token listing services through the identification of new selling points and the establishment of clear listing procedures
•	Developing and implementing regulatory measures such as KYC, AML, and data protection to ensure compliance with industry standards
•	Managing exchange service processes related to matching engine, liquidity providers, trading bots, token listing, assets/liabilities, and reporting.

Head Of Operations

Financial broker

As a professional who has served several FOREX brokers and PSP companies, I have a track record of delivering significant results in areas such as organizational design, team management, marketing research, business strategy development, and product management. Some of my notable achievements include:

•	Successfully opening an office in Vietnam for a Forex broker in 2019, and implementing organizational design, hiring and training local team, identifying strengths and weaknesses of the enterprise, finding solutions, providing directions for future growth, and establishing business processes such as sales and marketing.
•	Conducting and supervising global marketing research in Latin America, Africa, Asia and Middle East, leading to deeper understanding of the target market and its needs
•	Developing and implementing a successful business strategy for the Forex and PSP companies, resulting in increased revenue and profitability
•	Representing Chinese Forex and PSP companies on global market, including successful negotiations with foreign vendors, partners, and clients
•	Product management (MT4/MT5 trading environment, payment system, plug-ins for institutional trading) and played a key role in searching for the teams and individual vendors that can accomplish the technical tasks, conducting and supervising business analysis, approving technical requirements, establishing negotiations within stakeholders, and supervising testing.

Private Business Consultant

Libertex Group

As a leading member of the team that built the China operations of Libertex, a brokerage services provider, I have a proven track record of driving significant growth and success. Some of my key achievements include:
•	Increasing revenue 4x, the customer base 4x, and deposits 4x despite a highly competitive market
•	Developing business with a large percentage of high net worth clients, gaining their confidence in the turbulent business climate
•	Analyzing the business risks in China and ensuring the safety of clients and employees
•	Managing the budgeting and forecasting, establishing the business structures, and growing the employee base
•	Developing new services, including trading instruments
•	Leading the development of a new website and localizing the trading platform
•	Cultivating relationships with strategic partners, including websites for foreign exchange and foreign stock markets
•	Building a successful sales team and creating the sales infrastructure
•	Building and managing the marketing department, overseeing successful marketing campaigns.

Head of China Business Unit

Project Manager, Dealing Department Specialist

I built the support team for the China market from scratch, and created the business infrastructure and technology ecosystem that enabled us to manage all China operations from Russia.

•	Established one of China’s few online payment services.
•	Built and managed the IT operations.
•	Taught the IT and technical support teams to work with China from Russia.
•	Managed strategic and tactical marketing.

Head of Chinese clients support team

 Freelance

I provided several companies with strategies for innovation, business development, and change management. 

•	Helped several Russian businesses develop strategic partnerships in China.
•	Built relationships with Chinese partners in several industries, including telecom, manufacturing, travel, and business services. 
•	Helped optimize logistics for several companies. 
•	Promoted Russian businesses by organizing events.

Freelance Business Development Consultant

•	Sold payment cards and credit services to some of the largest businesses and government organizations in Vladivostok when the products were new in the local market.
•	Transferred to the client department, and convinced large businesses to accept credit.

Senior Specialist of Corporate clients Department

•	Developed business for credit cards when they were new in Russia.
•	Managed a team of finance and business development professionals, and taught them to establish trust with customers at all levels of financial literacy.
•	Oversaw the group’s operations, and streamlined workflows.

Specialist of Payment cards Department

Russian Standard Bank

•	Managed group of 10 people, and developed business for credit cards when they were new in Russia. 
•	Taught team members to establish trust with clients (most clients were financially unsophisticated and had never used credit cards before). 
•	Oversaw the group’s operations, and streamlined workflows.

Senior Specialist

VladIce

•	Planned and established new network, and upgraded servers.
•	Provided daily LAN, hardware, and software administration.

System Administrator

Picture a world where founders are free to unleash their strategic and creative brilliance, unburdened by the operational obstacles that hinder their progress. ✨ This is the world I'm dedicated to creating.

I'm Nick, a global adventurer currently based in Argentina, but my journey has taken me to live and manage projects in extraordinary places like China, Vietnam, Montenegro, Georgia, Malaysia, and Russia. 🌍 Along the way, I've discovered my true calling: empowering entrepreneurs who grapple with operational obstacles within their companies.

My passion lies in helping visionary founders like you overcome the hurdles that impede your business growth. 🔥 With over 14 years of experience in various industries, I've developed a keen understanding of the intricate workings of companies facing operational complexities. It's through operational excellence that I unlock your full potential.

As a Business Advisor, I embark on each project as a captivating story, with you as the protagonist. Together, we navigate the twists and turns of your entrepreneurial journey, unraveling the challenges that hinder your success. 🚀 I specialize in delving deep into the heart of your organization, identifying the bottlenecks, and designing innovative solutions that fuel sustainable growth.

I firmly believe that true transformation occurs when mindset and business issues are addressed in unison. That's why I take a holistic approach, combining strategic thinking, creative problem-solving, and operational acumen. By aligning your business objectives with operational excellence, we pave the way for remarkable achievements. 🌟

But it's not all business for me. Outside the realm of entrepreneurship, I find solace in the world of art. Drawing has become my sanctuary, allowing me to see the world from fresh perspectives. 🎨 Through my artwork, I explore the fascinating interplay between individual development and the centralized forces that shape our lives. Additionally, I find balance and inspiration through activities like kundalini yoga, surfing, reading, skating, and cycling. 🌊📚🛹

I'm passionate about forging connections with fellow adventurers like you. Together, we can unravel the operational challenges that hold your company back and set it on a transformative path. If you're ready to unlock your strategic and creative brilliance, I invite you to join me on this remarkable journey. Let's connect and create a story of operational excellence that leaves a lasting impact. 🤝💡

Nick Kovalchuk

Booking.com

Senior Business Operations Associate

For 5 years I have managed a group of ≈15 language (RU, UK, NL, SR) and content professionals across the business, mainly focusing on: improving KPIs and targets, ensuring 100% delivery and motivating them to achieve high results. My responsibilities combine strong team support in terms of daily ops, capacity planning, stakeholder management, personal development and HR topics (staffing, recruitment, onboarding, performance evaluation) — all in line with company mission and departmental objectives.

Initiatives and achievements:
-Coached and mentored multiple peers across the org to help with a deeper understanding of the main targets and KPIs concepts
-Revisited the definition of one of the core metrics, conducted a data analysis and co-created a business case for different metric logic, which resulted in a positive change for 200+ people and improved the target on the track level
-Suggested multiple improvements in reporting and processes (eg. quality feedback loop optimization, using LEAN methodology, resulted in lower TAT)
-Hold various topic leaders positions as a part of which I organized calls, experience exchanges, prepared promotional materials, gathered data to increase employee engagement (eg. roles of learning ambassador and communication ambassador)
- Closed multiple positions in the challenging markets using out of the box solutions
- Drove multiple regional employee engagement initiatives (videos, posts, quizzes, kick-off calls) for 50+ people
- Organized and helped organize end-to-end multiple business meetings and entertainment events for employees, with 100+ people (agenda,logistics, catering, guest speakers, merchandising, venue, etc.)
- Facilitated multiple trainings and workshops (1-3h long) for 5+ people
- Revisited and improved job descriptions

Team Leader Content Operations

Managing and inspiring a group of 15+ language localization and content professionals across the business: ensuring 100% delivery and improvement on KPIs and targets, motivating them to achieve high results.
2017-2018: Russian and Ukranian teams split between Moscow, Amsterdam and Kyiv
2019-2020: Russian content and translation teams, Dutch team split between Moscow and Amsterdam
2021-2022: Russian, Ukrainian and Serbian teams split between Moscow, Kyiv and Amsterdam

● Workload optimization and new metrics launches support.
● Capacity coverage and team’s availability to deliver on core tasks.
● Cooperation and building strong relations with stakeholders and other departments.
● Split teams management (3 offices: Moscow, Amsterdam and Kiev)/remote teams.
● Performance management.
● Support the implementation on new procedures and tooling.
● Growing talent through PDP support, feedback, coaching, training and supporting people on their development needs both personal and professional.
● Allocation and management of team budgets.
● Report on operational challenges, bugs, and errors.
● Interviewing, onboarding and staffing requirements/procedures.
● Managing change.
● Yearly and quarterly goals settings with teams and individuals.
● Engaging the team with the company vision and priorities, transmitting the message.
● Knowledge of TMSs, LQAs and industry metrics.

Localization Team Leader

I provided localized translations of the website copy and all promotional materials, conducted revision and quality checks of other in-house linguists, following feedback standards. Part of my responsibilities was to perform product checks followed by bugs reporting via Jira. I managed the quality of our 3d party providers (around 20 freelancers), providing guidelines, evaluating the quality, and giving feedback. 
Achievements: 100% KPIs; developed the role specific onboarding program; public talk at 150+ people partner event on the importance of localization: as a result higher content upload from the partners’ side.
Out of scope:
-Created a pitch about travel destinations in Russia, which was published by Booking and used by the media in Russia.
-Developed content and conducted language related trainings for other departments.
-User testing/research.

Language specialist

Free-lance

Companies: Denel Aviation, Bluefeather, Taj Food, Begin Group, Manpower, Spanish Embassy in Moscow, etc.

Duties: interpreting during negotiations and business talks, business correspondence on behalf of company, assistance in documents preparation, promotion of the company services or products by means of interaction with clients.

Achievements: successful negotiations, prolongation of cooperation in future projects;offers to become a representative of the company in Moscow.

Interpreter/Translator/Assistant

CredoMed Group

I’ve been responsible for building relations with clients and partners, ensuring full support and high quality service provision, and developed individual offers, based on the customer needs. Part of my role was also marketing, including SMM, mass mailing campaigns, market analysis, presentations,partner events, CRMs.

Sales and Marketing Associate

ESP Club Moscú

•	Developing content for facebook/vkontakte in two languages, Spanish and Russian.
•	Weekly planning of content.
•	Writing articles about Spain and Latin America for the blog.
•	Analysing the subscribers’ major interests in the field. 
•	Attracting new subscribers to the pages.
•	Communicating with the subscribers (responding to the comments, answering questions)
•	Assisting the team during the events.

SMM-manager

Condé Nast Russia

Throughout the year I was an intern at Allure and GQ magazines. I wrote news items, took interviews, did audio transcriptions, translations and worked with PR-representatives from brands, in addition I assisted the editorials and editors-in-chiefs with all kinds of small tasks.

Intern

A professional in content and localization operations. I'm passionate about structured processes and people support and development. Within my core values are proactive approach, good communication and transparency.

taplio

The Battle

Nick Kovalchuk

Daria Kovaleva

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?