After HP acquired Poly, my role expanded to include enhancing the interaction between Poly headsets and HP commercial PCs. This shift allowed me to focus on collaborating with multiple teams to create a seamless integration between the two product lines, improving compatibility, and elevating the overall user experience. 

I worked hand-in-hand with a group of portfolio product managers, diving deep into their world to fully grasp the unique details of their products and industries. This collaboration gave me valuable insights that helped guide a larger mission: to merge and harmonize the various product backend platforms. By understanding the nuances of each product, I was able to identify key opportunities for integration that would streamline operations and align with the broader business unit strategy. It was a process of discovery, innovation, and teamwork, ultimately leading to a stronger, more unified approach across the whole portfolio and the entire business.

I took the lead in driving the software product roadmap for the headset business unit, ensuring every milestone aligned seamlessly with the company’s larger goals. It wasn’t just about planning for the next feature or update, it was about strategically guiding the product’s evolution to meet both immediate needs and long-term objectives. By working closely with stakeholders and keeping a pulse on market trends, I ensured that each decision moved us closer to our vision while staying true to the broader business strategy. This approach allowed the roadmap to become more than just a plan—it became a path to continued growth and innovation.

Product Manager

Poly

Driven by a desire for improvement, I led a series of key initiatives that completely reshaped the software release cycle. By streamlining processes and introducing more efficient methods, we doubled the release cadence per year. This newfound speed allowed us to deliver critical updates and new features, ensuring we stayed ahead of customer demands. The impact was significant—faster feature deployment, improved user satisfaction, and a stronger, more agile development team ready to tackle new challenges.

Developed and launched an entirely new software strategy for the headset group, designed to introduce cutting-edge features, functionalities and processes. The strategy was built with a focus on enhancing every aspect of the user experience, including strengthening our relationship with customers. Through a careful blend of innovation and execution, we successfully integrated these improvements, making the headset more dynamic and user-friendly. The outcome was transformative: users now enjoy a smoother, more engaging experience, and the headset product became a key player in their everyday routines. This marked a significant leap forward in both functionality and customer satisfaction.

NICE inContact

Led the strategy for launching five new digital channels, carefully crafting a plan that would not only meet market trends but also cater to evolving customer needs. From concept to execution, I guided the development process, ensuring each channel was built to enhance the product and offer a better user experience. The successful implementation of these channels marked a turning point, as they seamlessly aligned with both market demands and customer expectations, driving meaningful improvements and boosting the product's overall value.

I worked closely with the curriculum team to bring a new training initiative to life. Together, we developed and delivered a series of internal training videos for a new product, designed to improve staff proficiency. The collaboration was key, by combining their expertise in education with my product knowledge, we created engaging and effective training materials. The result was a more confident and capable team, fully equipped to understand and support the new product.

Product Manager II

I designed tailored onboarding and training plans for a diverse range of customers—SMB, mid-market and enterprise. Each plan was carefully customized to address the unique needs of each client, ensuring they had the tools and knowledge necessary for a smooth platform launch of NICE InContact. By focusing on their specific challenges and goals, I was able to help them hit the ground running, setting them up for long-term success right from day one.

I conducted hundreds of in-depth training sessions, both live and remote, engaging with various departments to empower our customers. Each session was designed to provide them with the essential skills needed to navigate and utilize the platform effectively for their unique needs . With each interaction, I could see how their newfound skills transformed their approach, enabling them to leverage the platform to its fullest potential.

Customer Onboarding Manager

I organized and led an intensive three-week technical support training program, bringing together partners eager to enhance their skills. Each day was filled with hands-on exercises, engaging discussions, and real-world scenarios, all designed to equip them with the knowledge they needed. By the end of the program, the partners emerged certified as tier 1 support providers, ready to offer exceptional service to their customers. It was a proud moment for everyone involved, knowing we had set them on a path to success.

I set out on a collaborative journey, working alongside various departments to tackle a common challenge: the high volume of trouble tickets from newly onboarded customers. Together, we brainstormed and implemented strategies, sharing insights and expertise from each team. It was a collective effort, fueled by our shared commitment to enhancing the customer experience. Slowly but surely, we began to see the results of our hard work. Through proactive measures and streamlined processes, we successfully reduced trouble tickets by an impressive 40%. This achievement not only eased the burden on our support team but also brought greater satisfaction to our customers, who felt more confident navigating our services.

Technical Support Engineer II

Total Protection Inc

Lead Security System Technician

Hi, I’m Kody, and I’m seeking my next opportunity as a Product Manager at a B2B SaaS company.

As a customer-obsessed, technically proficient Product Manager, I excel at deeply understanding my product to create exceptional customer experiences that drive retention and loyalty.

My path to Product Management wasn’t traditional—I started in Customer Support, where I onboarded hundreds of users and gained extensive technical expertise. I used to think Product Managers just attended meetings and acted as Subject Matter Experts. That changed when a Director in the product encouraged me to apply for an open Product Manager role. Initially, I was skeptical, and so was the hiring manager, who questioned why we were even meeting since I didn’t have a PM background.

But after our conversation, he saw what I could bring to the table and said, “You’ve been customer-facing for four years and know the product inside and out. I can teach you product management, but I can’t teach someone to be naturally customer-focused. And you are exactly who we need.”

Since then, I’ve devoted time and energy to learning and driving continuous improvements in customer experience and retention—and I absolutely love it! 

Now, I’m eager to connect with customer-driven SaaS companies or fellow PMs to explore new opportunities and share stories on how to innovate product management.

Let’s connect!

Kody Davis

Heather Monahan

Boss In Heels LLC

Imagine walking into any room… and owning it.
No more second-guessing your worth.
No more holding back when it’s time to close.
No more watching opportunities pass you by because fear got in the way.
That’s what The Confidence & Sales Masterclass is all about.
In just 4 weeks, I’ll walk you through the exact blueprint I used to go from broke and broken… to leading multimillion-dollar sales teams, negotiating $55M deals, and becoming a bestselling author and keynote speaker.
After 20 years as a CRO, generating hundreds of millions annually, I’m now teaching the same strategies I used to:
Pitch myself for roles that didn’t exist (and land them).
Get meetings with anyone in the world.
Sell with confidence, clarity, and impact.
My students have:
✅ Doubled their sales in 90 days.
✅ Negotiated $30K+ raises.
✅ Gone from dreading sales calls to loving them—and closing with ease.
Inside the Masterclass, you’ll get:
My Confidence Workbook
Weekly live coaching + replays
Real-time hot seat coaching with me
Sales strategies & confidence hacks you can use immediately to make more money
This isn’t just sales training. It’s a rebuild of your confidence, career, and earning power.
⚡ Enrollment closes soon. Spots are limited.
🎉 Join my FREE training this Friday to get a head start → Register Here https://us02web.zoom.us/webinar/register/WN_IQeF2k9AQSCSPeel2T2SlQ

Spend another month doing the same old thing or leapfrog over the competition and take your game to the next level?
Let’s go, ladies—the best is yet to come. 💥

Founder Confidence & Sales Masterclass For Women

Powerful communicator, motivator and changemaker that connects with audiences on an emotional level. Speaking engagements include topics on sales, leadership, motivation, empowerment, overcoming adversity among leading a life of transparency and authenticity. Click link below to book Heather.

HealthLynked

Director, Audit Committee Member, Compensation Committee Member 

HealthLynked Corp. provides a solution for both patient members and physician providers to improve healthcare. The HealthLynked Network is a cloud-based platform that allows patients to enter their medical history, medications, allergies, past surgeries and medical records in one convenient online secure location, “free of charge”. 

Participating physician providers realize benefits in the ability to see more patients, access more accurate patient information, participate in our telemedicine program, improve patient retention and increase online filling of vacancies including last minute cancelations through our “real time appointment scheduling” mobile application. Physician providers pay a monthly fee to increase online visibility, retain current patients, recruit former and new patients, and improve office efficiency. 

For additional information about HealthLynked Corp. visit www.healthlynked.com

Member Board Of Directors

HarperCollins Leadership

Overcome Your Villains: Mastering Your Beliefs, Actions and Knowledge to Conquer Any adversity in Business and Life. This powerful 3-step process will empower you to overcome any challenge you are facing and reach your potential.

Author

TEDxBocaRaton

Through this very spirited and personal 10 minute talk, Heather is asking you to re-think a relationship many look at as taboo. While the #metoo movement nailed the harassment women have endured in the workplace by men, they left out the single most destructive villain a woman will ever face at work, another woman. Join Heather to learn the 5 steps you can take to fire your villain and set yourself up to take off. This is an idea worth spreading. Please like, comment and share.

TedX Speaker 

Elite Mastermind 

	The Elite Mastermind is an exclusively curated mastermind giving you the exact step-by-step blueprint and confidence strategies to scale your personal brand, amplify your influence, and launch your speaking career so you can share your powerful message with a world that craves it. Now is your time.  20 seats available, apply now!  This is my team that elevates each other and stretches each other to grow.  Get ready to breakthrough and go for more than you ever realized possible! Apply now: https://heathermonahan.com/the-elite-mastermind/

Founder

Beasley Media Group

Heather Monahan served as the Chief Revenue Officer for Beasley Broadcast Group, Inc., a large- and mid-size market radio broadcaster headquartered in Naples, Florida. As Beasley’s Chief Revenue Officer, Ms. Monahan oversees all sales of the Company’s core radio, digital, and non-traditional revenue opportunities.
 
Founded in 1961, Beasley is one of the Nation’s leading radio broadcasters and one of the oldest pure-play radio companies in the United States. Today the company owns and operates 53 stations (33 FM and 20 AM) located in twelve large and mid-size markets in the United States.  Approximately 7.7 million consumers listen to Beasley radio stations weekly over-the-air, online and on smartphones and tablets and millions regularly engage with our brands and personalities through digital platforms such as Facebook, Twitter, text, apps and email.
 
Heather was named the Company’s Chief Revenue Officer in 2015.  She joined Beasley Broadcast Group in 2003 as the Director of Sales for Beasley’s Fort Myers-Naples cluster of radio stations.  In 2004, Heather was promoted to Vice President of Sales with responsibilities to create company-wide initiatives to improve revenue generation and manage the development of the sales and management team. In 2007, she was again promoted to Executive Vice President.

In addition to serving as a board member of City Year Miami, a service organization that provides mentorship opportunities for at-risk youth, Heather was selected by the National Association of Broadcasters (NAB) and Radio Advertising Bureau (RAB) as a member of the steering committee for the 2012 NAB/RAB Radio Show.

Prior to joining Beasley, Ms. Monahan served as Market Manager for Wilks Broadcasting, LLC (a WCMP II portfolio company). A native of Worcester, Massachusetts Heather is a graduate of Clark University with a liberal arts degree in Psychology. She has lived in Miami since 2005.

Chief Revenue Officer

EVP of Sales

Wilks Broadcasting

As an equity partner, I led the operation from acquiring $25M radio group driving revenues, acquiring additional assets, and diversifying revenue streams yielding a $55M sale in under three years.

Equity Partner

I help leaders, teams, and organizations build unshakable confidence, overcome adversity, and drive measurable revenue results.

I’m a keynote speaker, 2X bestselling author, executive coach, and entrepreneur who has gone from the C-suite to the global stage, sharing proven strategies on leadership, resilience, and sales. My talks are designed not just to inspire—but to deliver tactical takeaways that fuel growth, performance, and transformation.

What I Do:
✔️ Deliver high-energy keynotes that give leaders and teams tools to lead with confidence, break barriers, and win in competitive environments.
✔️ Partner with organizations as a consultant and executive coach to create cultures where people thrive and revenue accelerates.
✔️ Provide actionable strategies through bestselling books, top-ranked podcasts, and training programs.

Who I’ve Worked With:
Global brands: Google, Amazon, Verizon, MGM Resorts
Top universities: Harvard, University of Miami, FIU
International events: Headlined the LEAP Technology Conference in Saudi Arabia (250,000 attendees) in 2024 and 2025, and the WHX Tech Conference in Dubai in 2025.

Recognition:
Real Leaders Top 50 Keynote Speaker
Favikon Top 100 LinkedIn Creator
Top 20 Executive Coach (Real Leaders 2024)
Featured by Forbes, USA Today, CNN, Success Magazine

Why It Matters:
Whether it’s a Fortune 500 team, a fast-growing startup, or an audience of thousands, my mission is the same:
➡️ To equip people to own their voice, push past fear, and unlock their highest potential while driving massive revenue.

If you’re looking for a dynamic speaker, consultant, or coach who can ignite transformation and deliver results for your organization, let’s connect.
📩 Message me here on LinkedIn or reach me directly: www.heathermonahan.com/book-heather/


www.heathermonahan.com/book-heather/

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