After HP acquired Poly, my role expanded to include enhancing the interaction between Poly headsets and HP commercial PCs. This shift allowed me to focus on collaborating with multiple teams to create a seamless integration between the two product lines, improving compatibility, and elevating the overall user experience. 

I worked hand-in-hand with a group of portfolio product managers, diving deep into their world to fully grasp the unique details of their products and industries. This collaboration gave me valuable insights that helped guide a larger mission: to merge and harmonize the various product backend platforms. By understanding the nuances of each product, I was able to identify key opportunities for integration that would streamline operations and align with the broader business unit strategy. It was a process of discovery, innovation, and teamwork, ultimately leading to a stronger, more unified approach across the whole portfolio and the entire business.

I took the lead in driving the software product roadmap for the headset business unit, ensuring every milestone aligned seamlessly with the company’s larger goals. It wasn’t just about planning for the next feature or update, it was about strategically guiding the product’s evolution to meet both immediate needs and long-term objectives. By working closely with stakeholders and keeping a pulse on market trends, I ensured that each decision moved us closer to our vision while staying true to the broader business strategy. This approach allowed the roadmap to become more than just a plan—it became a path to continued growth and innovation.

Product Manager

Poly

Driven by a desire for improvement, I led a series of key initiatives that completely reshaped the software release cycle. By streamlining processes and introducing more efficient methods, we doubled the release cadence per year. This newfound speed allowed us to deliver critical updates and new features, ensuring we stayed ahead of customer demands. The impact was significant—faster feature deployment, improved user satisfaction, and a stronger, more agile development team ready to tackle new challenges.

Developed and launched an entirely new software strategy for the headset group, designed to introduce cutting-edge features, functionalities and processes. The strategy was built with a focus on enhancing every aspect of the user experience, including strengthening our relationship with customers. Through a careful blend of innovation and execution, we successfully integrated these improvements, making the headset more dynamic and user-friendly. The outcome was transformative: users now enjoy a smoother, more engaging experience, and the headset product became a key player in their everyday routines. This marked a significant leap forward in both functionality and customer satisfaction.

NICE inContact

Led the strategy for launching five new digital channels, carefully crafting a plan that would not only meet market trends but also cater to evolving customer needs. From concept to execution, I guided the development process, ensuring each channel was built to enhance the product and offer a better user experience. The successful implementation of these channels marked a turning point, as they seamlessly aligned with both market demands and customer expectations, driving meaningful improvements and boosting the product's overall value.

I worked closely with the curriculum team to bring a new training initiative to life. Together, we developed and delivered a series of internal training videos for a new product, designed to improve staff proficiency. The collaboration was key, by combining their expertise in education with my product knowledge, we created engaging and effective training materials. The result was a more confident and capable team, fully equipped to understand and support the new product.

Product Manager II

I designed tailored onboarding and training plans for a diverse range of customers—SMB, mid-market and enterprise. Each plan was carefully customized to address the unique needs of each client, ensuring they had the tools and knowledge necessary for a smooth platform launch of NICE InContact. By focusing on their specific challenges and goals, I was able to help them hit the ground running, setting them up for long-term success right from day one.

I conducted hundreds of in-depth training sessions, both live and remote, engaging with various departments to empower our customers. Each session was designed to provide them with the essential skills needed to navigate and utilize the platform effectively for their unique needs . With each interaction, I could see how their newfound skills transformed their approach, enabling them to leverage the platform to its fullest potential.

Customer Onboarding Manager

I organized and led an intensive three-week technical support training program, bringing together partners eager to enhance their skills. Each day was filled with hands-on exercises, engaging discussions, and real-world scenarios, all designed to equip them with the knowledge they needed. By the end of the program, the partners emerged certified as tier 1 support providers, ready to offer exceptional service to their customers. It was a proud moment for everyone involved, knowing we had set them on a path to success.

I set out on a collaborative journey, working alongside various departments to tackle a common challenge: the high volume of trouble tickets from newly onboarded customers. Together, we brainstormed and implemented strategies, sharing insights and expertise from each team. It was a collective effort, fueled by our shared commitment to enhancing the customer experience. Slowly but surely, we began to see the results of our hard work. Through proactive measures and streamlined processes, we successfully reduced trouble tickets by an impressive 40%. This achievement not only eased the burden on our support team but also brought greater satisfaction to our customers, who felt more confident navigating our services.

Technical Support Engineer II

Total Protection Inc

Lead Security System Technician

Hi, I’m Kody, and I’m seeking my next opportunity as a Product Manager at a B2B SaaS company.

As a customer-obsessed, technically proficient Product Manager, I excel at deeply understanding my product to create exceptional customer experiences that drive retention and loyalty.

My path to Product Management wasn’t traditional—I started in Customer Support, where I onboarded hundreds of users and gained extensive technical expertise. I used to think Product Managers just attended meetings and acted as Subject Matter Experts. That changed when a Director in the product encouraged me to apply for an open Product Manager role. Initially, I was skeptical, and so was the hiring manager, who questioned why we were even meeting since I didn’t have a PM background.

But after our conversation, he saw what I could bring to the table and said, “You’ve been customer-facing for four years and know the product inside and out. I can teach you product management, but I can’t teach someone to be naturally customer-focused. And you are exactly who we need.”

Since then, I’ve devoted time and energy to learning and driving continuous improvements in customer experience and retention—and I absolutely love it! 

Now, I’m eager to connect with customer-driven SaaS companies or fellow PMs to explore new opportunities and share stories on how to innovate product management.

Let’s connect!

Kody Davis

Operational Technologies Corporation (OpTech)

Human Resources Manager

School of Science and Technology

Played an integral role within the implementation team for a cutting-edge HRIS system, actively contributing to the coordination, analysis, and training efforts for leadership and operational managers to seamlessly adopt and leverage the new system's capabilities.

Managed HR operations for a diverse workforce spanning approximately 1,500 employees across 20 schools in multiple locations including Corpus Christi, San Antonio, and Houston region. 

Spearheaded virtual job fairs, meticulously conducted screenings, and diligently maintained updated profiles on LinkedIn, various websites, and platforms to attract top talent.

Managed Houston Region's entire process of generating offer letters, drafting renewal contracts, and meticulously calculating salaries for both non-exempt and exempt employees to ensure accuracy and compliance.

Led and coordinated Houston region employment verification requests, conducting thorough research and diligent follow-up to provide timely and accurate information while ensuring adherence to eligibility criteria.


HRIS: 
Harris School Solutions 
Web Mart by JR3 
ADP Workforce

Human Resources Specialist

Capella University

Graduate Student

Texas A&M University-San Antonio

Student

Reyes Automotive Group ( Toyota Team Texas)

•Support  HR manager in the recruitment process by assisting in all aspects of the employee life cycle to include but not limited to employee screening, job offers, onboarding of new hires, pay changes, and status changes. Served as the primary contact for managing requests for requisitions and applicant status update.

•Conducted all company pre-employment processes, including but not limited to reference checks, background checks, and drug testing. 

•Develop and host new hire orientations for new full-time employees, company temps, agency temps, and interns. 

•Created and organized training and development for new and existing staff keeping training records up to date. 

•Assisted employee staff with HR-related questions serving as the primary point of contact for employees.

•Provided and ensured that human resource documentation and records were maintained in accordance with legal requirements and company policies and procedures.

•Educated and advised employees on health plans, voluntary benefits, and 401(k)plan.

•Handle direct information related to employees’ relations, changes in the organization, performances, confidential information issues and other sensitive HR-related matters. 

•Coordinated and hosted monthly employee engagements and company-wide events. 

•Established and maintained a close relationship with accounting on employee benefits, salaries, and bonuses. 

•Collaborated with organization leadership to support and lead community engagement initiatives.

Human Resources Administrator

Lette Life and Health Insurance

•Maintain client accounts with all insurance products and process any special requirements.

•Provided guidance to customers by solving their immediate needs for insurance and benefits, as well as aid in the development of a long-term strategy. 

•Provide consultation, proactive guidance and advise customers on the next steps as well as policy options that may be beneficial.

•Established, maintained, and updated files, databases, records and other documents; developed and maintained data and perform routine analyses and calculations in the processing of data for recurring internal reports.

•Sorted, reviewed, screened and distributed incoming and outgoing mail; prepared, composed and ensured timely responses to a variety of routine written inquiries. 

•Maintain good customer relations with all different industries to ensure success, which required customer involvement and follow-ups to maintain a stable business relationship. 

•Schedule and coordinate meetings, interviews, appointments, and other similar activities for supervisors while coordinating travel as well as lodging arrangements.

Administrative Assistant

The Children's Courtyard

•Planned and implemented a curriculum that promoted the social, physical, and intellectual growth of children.

•Reinforce positive behavior and development of the student’s character. 

•Followed and enforced standards and procedures to eliminate safety hazards.

•Managed conflict and resolved student’s problems.

•Prepared daily reports to inform parents of their children’s activities.

•Maintained records of student’s progress and this included the training and development plans.

•Supervised and aided assistant teacher as required.

•Conducted parent/ teacher conferences yearly. 

•Attended and participated in all staff meetings, center events and parent/ meetings as requested.

Lead Teacher/ Early Preschool and Toddlers

Good Samaritan Community Services

•Administered the usage of assessment evidence to inform teaching and student learning. 

•Supported with dissemination, utilization, and interpretation of results from the state and local testing programs.

•Ensured that all students adhere to program guidelines and regulations.

•Advised students on future educational opportunities and possible career paths.  

•Responsible for student’s file, data entry, support services, daily attendance, and evaluated student progress. 

•Taught adult students from various socio-economic backgrounds and education levels to take and pass the GED (High School Equivalency) exam.

•Taught students individually and utilized various teaching methods and strategies.

Assesment Specialist/ GED Instructor

Passionate, determined, and caring HR professional with over a decade of combined experience in change management, people strategy, talent acquisition, project management, and program management. My journey has been fueled by a genuine desire to empower individuals and organizations to thrive.

Throughout my career, I've dedicated myself to developing high-performing teams and fulfilling staffing needs, all while fostering inclusive environments that enable the professional advancement of every employee. By embracing authenticity and celebrating diversity, I strive to create a workplace where everyone feels valued, supported, and empowered to reach their full potential.

I possess an unwavering commitment to developing strategic HR initiatives that drive positive change. From implementing employee retention and recruitment strategies to mediating conflicts and resolving issues with empathy and compassion, I am dedicated to ensuring harmonious employee relations. Meticulously managing records, navigating benefits and compensation, and upholding legal compliance are second nature to me.

As a skilled hiring and recruiting professional, I understand the transformative power of finding and retaining top talent. With an academic background in HR Management and Business Administration, I possess a strong foundation to create effective HR policies and procedures. My expertise extends beyond HR, encompassing business administration, internal communications, psychology, contract negotiation, employee wellness, mediation, and seamless employee onboarding.

Communication is at the heart of what I do, and I take pride in being an excellent communicator. My firsthand experience in hiring, recruiting, and team building has honed my ability to connect with individuals from diverse backgrounds. Fluent in Spanish, I embrace the opportunity to bridge cultural gaps and build meaningful relationships.

If you're seeking an energetic, ambitious, and personable HR professional who is dedicated to making a positive impact, let's connect. Together, we can create an empowering and supportive environment that unleashes the full potential of your organization. I'm excited to embark on this journey with you and foster a workplace that radiates enthusiasm, positivity, and playfulness.

taplio

The Battle

Kody Davis

Elidrenai Vazquez- Melendez, MSHRM

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