After HP acquired Poly, my role expanded to include enhancing the interaction between Poly headsets and HP commercial PCs. This shift allowed me to focus on collaborating with multiple teams to create a seamless integration between the two product lines, improving compatibility, and elevating the overall user experience. 

I worked hand-in-hand with a group of portfolio product managers, diving deep into their world to fully grasp the unique details of their products and industries. This collaboration gave me valuable insights that helped guide a larger mission: to merge and harmonize the various product backend platforms. By understanding the nuances of each product, I was able to identify key opportunities for integration that would streamline operations and align with the broader business unit strategy. It was a process of discovery, innovation, and teamwork, ultimately leading to a stronger, more unified approach across the whole portfolio and the entire business.

I took the lead in driving the software product roadmap for the headset business unit, ensuring every milestone aligned seamlessly with the company’s larger goals. It wasn’t just about planning for the next feature or update, it was about strategically guiding the product’s evolution to meet both immediate needs and long-term objectives. By working closely with stakeholders and keeping a pulse on market trends, I ensured that each decision moved us closer to our vision while staying true to the broader business strategy. This approach allowed the roadmap to become more than just a plan—it became a path to continued growth and innovation.

Product Manager

Poly

Driven by a desire for improvement, I led a series of key initiatives that completely reshaped the software release cycle. By streamlining processes and introducing more efficient methods, we doubled the release cadence per year. This newfound speed allowed us to deliver critical updates and new features, ensuring we stayed ahead of customer demands. The impact was significant—faster feature deployment, improved user satisfaction, and a stronger, more agile development team ready to tackle new challenges.

Developed and launched an entirely new software strategy for the headset group, designed to introduce cutting-edge features, functionalities and processes. The strategy was built with a focus on enhancing every aspect of the user experience, including strengthening our relationship with customers. Through a careful blend of innovation and execution, we successfully integrated these improvements, making the headset more dynamic and user-friendly. The outcome was transformative: users now enjoy a smoother, more engaging experience, and the headset product became a key player in their everyday routines. This marked a significant leap forward in both functionality and customer satisfaction.

NICE inContact

Led the strategy for launching five new digital channels, carefully crafting a plan that would not only meet market trends but also cater to evolving customer needs. From concept to execution, I guided the development process, ensuring each channel was built to enhance the product and offer a better user experience. The successful implementation of these channels marked a turning point, as they seamlessly aligned with both market demands and customer expectations, driving meaningful improvements and boosting the product's overall value.

I worked closely with the curriculum team to bring a new training initiative to life. Together, we developed and delivered a series of internal training videos for a new product, designed to improve staff proficiency. The collaboration was key, by combining their expertise in education with my product knowledge, we created engaging and effective training materials. The result was a more confident and capable team, fully equipped to understand and support the new product.

Product Manager II

I designed tailored onboarding and training plans for a diverse range of customers—SMB, mid-market and enterprise. Each plan was carefully customized to address the unique needs of each client, ensuring they had the tools and knowledge necessary for a smooth platform launch of NICE InContact. By focusing on their specific challenges and goals, I was able to help them hit the ground running, setting them up for long-term success right from day one.

I conducted hundreds of in-depth training sessions, both live and remote, engaging with various departments to empower our customers. Each session was designed to provide them with the essential skills needed to navigate and utilize the platform effectively for their unique needs . With each interaction, I could see how their newfound skills transformed their approach, enabling them to leverage the platform to its fullest potential.

Customer Onboarding Manager

I organized and led an intensive three-week technical support training program, bringing together partners eager to enhance their skills. Each day was filled with hands-on exercises, engaging discussions, and real-world scenarios, all designed to equip them with the knowledge they needed. By the end of the program, the partners emerged certified as tier 1 support providers, ready to offer exceptional service to their customers. It was a proud moment for everyone involved, knowing we had set them on a path to success.

I set out on a collaborative journey, working alongside various departments to tackle a common challenge: the high volume of trouble tickets from newly onboarded customers. Together, we brainstormed and implemented strategies, sharing insights and expertise from each team. It was a collective effort, fueled by our shared commitment to enhancing the customer experience. Slowly but surely, we began to see the results of our hard work. Through proactive measures and streamlined processes, we successfully reduced trouble tickets by an impressive 40%. This achievement not only eased the burden on our support team but also brought greater satisfaction to our customers, who felt more confident navigating our services.

Technical Support Engineer II

Total Protection Inc

Lead Security System Technician

Hi, I’m Kody, and I’m seeking my next opportunity as a Product Manager at a B2B SaaS company.

As a customer-obsessed, technically proficient Product Manager, I excel at deeply understanding my product to create exceptional customer experiences that drive retention and loyalty.

My path to Product Management wasn’t traditional—I started in Customer Support, where I onboarded hundreds of users and gained extensive technical expertise. I used to think Product Managers just attended meetings and acted as Subject Matter Experts. That changed when a Director in the product encouraged me to apply for an open Product Manager role. Initially, I was skeptical, and so was the hiring manager, who questioned why we were even meeting since I didn’t have a PM background.

But after our conversation, he saw what I could bring to the table and said, “You’ve been customer-facing for four years and know the product inside and out. I can teach you product management, but I can’t teach someone to be naturally customer-focused. And you are exactly who we need.”

Since then, I’ve devoted time and energy to learning and driving continuous improvements in customer experience and retention—and I absolutely love it! 

Now, I’m eager to connect with customer-driven SaaS companies or fellow PMs to explore new opportunities and share stories on how to innovate product management.

Let’s connect!

Kody Davis

Cherry Street

- Spearhead the development of a future-forward internship program for high school students, bridging creative marketing and brand strategy.
- Lead a remote-first team of strategists, influencers, and educators to pilot a curriculum grounded in emerging martech tools and human-centered design (pilot launch June 2026).
- Adapt quickly to evolving project needs and resource constraints, making strategic, data-informed decisions that align with both community impact goals and long-term brand growth of the collective team.

Founder/Creative Director

media junction®

- Collaborated with lead strategists, developers, and UX designers to support the execution of high-converting website projects for clients across diverse industries.
- Developed sitemaps that aligned with client goals and SEO best practices, serving as the foundation for intuitive navigation and content structure.
- Provided strategic feedback on wireframe development, ensuring alignment with brand voice, user intent, and accessibility standards.
- Recommended internal operational and workflow improvements grounded in organizational psychology to enhance team collaboration and project efficiency.

Supporting Strategist

SmartBug Media

- Implemented HubSpot solutions to achieve client goals.
- Configured and manage all HubSpot hubs and maintain clean data through best practices.
- Partnered with internal teams to execute product calls and support ongoing client strategies.
- Assisted with tailored audits, deliver recommendations, and contribute to management with operational process improvements.

Hubspot Technologist

- Build strong client relationships, act as a main point of contact, and ensure exceptional customer experience using HubSpot for client records.
- Oversee project timelines in Teamwork, coordinate cross-functional teams, and deliver high-quality results on time.
- Ensure all deliverables meet quality standards and client specifications, fostering continuous improvement.
- Serve as a liaison between clients and internal teams, maintaining clear communication and managing expectations through Teamwork.

Account Specialist

Simply Skin Medical Spa

- Increased website page views by 20%+ through strategic SEO initiatives 
- Simplified email marketing campaigns to increase lead-generation efforts
- Managed paid advertising campaigns across Facebook, increasing paid reach by 400%+ for Breast Cancer Awareness Month
-Designed and created a cohesive brand presence by condensing creative processes
-Liaison for vendors and public relation efforts
- Recruited, interviewed and vetted potential new hires

Digital Marketing Manager

Lightning Step Technologies

- Created branded content for B2B SaaS corporate social platforms
- Supported management to effectively choose marketing vendors through competitor analysis 
- Team Lead on investor relations through active listening and investigative discussion
- Managed engagement tactics and communication between internal team

Digital Marketing Specialist

Young People in Recovery

- Created engaging content for national social channels: Facebook, Instagram, Twitter and LinkedIn.
- Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
- Performed market analysis and researched latest trends.
- Designed and presented social media campaign ideas

Digital Marketing Intern

NAMI

*In Our Own Voice Program
- Present information and personal story regarding mental health to groups of 30+ people
- Implement anecdotes into speeches to make information more entertaining
- Research material extensively before writing informative speeches
- Work closely with Director of Youth to ascertain information that needed to be discussed in presentation

Public Speaker

Compass Group USA

- Develop original content through social listening and independent sources
- Strengthened content through proofreading and editing
- Conducted research to provide factual statistics for sales landing pages

Social and Content Developer

Peerstar LLC

- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
- Demonstrated extensive knowledge of recovery and wellness
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living
- Increased awareness of and supported participation in self-help and advocacy organizations

Certified Peer Specialist

CNB Bank

*Corporate Stock Agent Liaison
- Developed spreadsheet models for diverse projects and analysis
- Created and maintained precise and accurate models, charts, and reports.
- Monitored and analyzed financial, statistical and operational data trends.
- Consolidated financial data and materials from over 2000 clients for key leadership meetings.

Investment Specialist

Founder, Digital Strategist, Writer + Recovery Advocate supporting Creatives and beyond with Content Development, Brand Management, and Data Storytelling 👻 DM for free support!

Hi—I’m Ashley, but you can call me Kes!

Known as the @postitphd and specialized in behavioral marketing, I’m a startup founder fueled by organizational psychology, AI shortcuts, and the sobering vibes of single momhood.

I’m on the timeline to help mission-driven brands ditch the stress and build smarter. What you doin'?

🧠 Mental health always comes first with meeeee!

As a suicide survivor and former public speaker for NAMI, I am pretty obsessed with how we show up for ourselves and each other, now more than ever in a tech-hungry world. 

With radical hope (and frequently with cynical humor), that commitment shapes everything I do, from client calls and community convos to a single text.

When I’m not geeking out over a lean workflow or being a friend in the DMs, you can find me chasing my kiddos, taking wayyyyy too many photos of everyday life, or pretending to do yoga before stress-eating Milk Duds—no shame.

I’m also *finally* writing a book—part memoir, part social media culture and research study.

Don’t worry, you’ll see me post about it. lol 

🗯️ Craving a chat? Slide into my inbox and tell me what’s on your mind. Happy to support!

💻 Startup: cherrystreetmarketing.com
📱 Instagram: @postitphd

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Ashley Kesner

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