Kit Campoy

Writer | The Voice of the Frontline
Training leaders early in their careers. 
Panel speaker and frontline advocate.
Author - The Retail Leader's Field Guide: How to Run a Kick-Ass Store Where Everyone Wants to Work

The Voice of the Frontline | Author | Retail Leadership Expert

WOC Retail Alliance®

Non-profit organization with a vision to see women of color elevated, the C-suite diversified, and industry transformed. 
Mission: To ensure that women of color have opportunities to thrive and succeed in the retail industry.

Council Member + Mentor

Blockster

I write about cryptocurrency, DeFi, GameFi, and company profile pieces.

Writer

Tillys

Responsible for the overall operations and financial success of the highest volume store in the district. Accountable for hiring and training a full time management staff as well as 50 sales associates during peak times of the year. Managed the building through a full remodel in 2015. Facilitated the promotions of two internal store managers. Regularly train leaders new to the company. Maintain partnerships with leaders at the corporate office as well as local vendors. Built a diverse team with a wide range of skill sets in order to create a customer centric atmosphere. Enthusiastic about gaining and sharing knowledge. Demonstrates an immediate knowledge of product sell through and customer requests and needs. Creates an environment that encourages effective, open communication.

Store Manager

Anthropologie

Consistently met or exceeded the financial, operational, and visual expectations of the company. Managed and motivated high levels of customer care. Schedule writing for a team of 60. Forecasted sales on a daily basis and manipulated payroll to fall in line with company goals. Supervised a sales floor with up to 18 associates at peak times. Managed all IT issues within the building. Rolled out a new Mobile POS system to my store team as well as participated in an MPOS restock pilot for the company. Facilitated all supply orders and maintenance issues at the store level.  Led management meetings on a weekly basis. Participated in recruiting, hiring, and training of new associates and managers. Led the operations team that included the receiving team and back of house as well as the restock team during morning shifts. Communicated with home office and disseminated information to the store team.

Operations Department Manager

Lucky Brand Jeans

Accountable for analyzing the business daily and creating action plans where opportunity for improvement exists.  Promoting a positive, fun, and productive work environment.  Controlling store expenses.  Recruiting, hiring, and maintaining top talent within the store.  Promoting from within the company. Training store managers new to the district.  Maintaining a strong, clear, and profitable visual impact.  Proficient in Microsoft Word and Excel.  Participated in weekly conference calls with district manager and other store managers.  Leading a consistent focus on providing an exceptional customer experience.  Maximizing a clientele program within the store.

PacSun

Store Manager 2003-2006
Co-Manager 2002-2003
Assistant Manager 2001-2002

Responsible for the overall performance of the store. Established a positive work environment.  
Drove store sales by setting daily goals, analyzing monthly plans, and managing 
payroll hours. Protected company assets through promoting awareness of loss
prevention. Sustained excellent communication along all levels of management. 
Responsible for store recruiting, hiring, and training. Maintained all merchandising and
visual standards

Hey, I'm Kit. 

I envision a world where frontline workers are valued and empowered, inspiring them to do their best work. This is my mission—I train leaders, I've written a book about it, and I talk about it relentlessly. 

Want to join me?

I help SaaS retail tech companies boost user adoption and sales. I create engaging, ghostwritten content and thought-leadership articles.

I'm the author of The Retail Leader's Field Guide: How to Run a Kick-Ass Store Where Everyone Wants to Work. And the founder of the newsletter, The Voice of the Frontline.

I share my knowledge through public speaking. I take part in retail and leadership panels, fireside chats, and mastermind trainings.

I have over 20 years of experience leading retail teams. This gives me a deep understanding of the industry and its challenges. My deep knowledge and leadership skills help me create impactful content and presentations that connect with others.

I'm a storyteller and forward thinker with extensive expert industry knowledge.

Head over to my website to learn more.

Want to work with me? Please book a discovery call on my website.

I can't wait to meet you!

Stay rad,
Kit

HUB International

Account Manager

Associate Account Manager

Joy Media

Managing Director

AssuredPartners

As an Account Representative I am responsible for providing sales support at the direction of the Account Executive. I provide customer service by handling the day-to-day operations of clients' insurance needs.  I work with various personnel at their office to design proper insurance and risk management services for clients.

Duties I Perform:
➤ Develop complete client information and applications for new and renewal business under the direction of the Producer, Senior Account Executive, or Account Executive.
➤ Process change requests/endorsements, binders, certificates of insurance, account summaries, proposals, policies, lost policy releases, audit, and account balance status when requested.
➤ Maintain files with proper records according to company procedures. 
➤ Maintain good internal file audits results. 
➤ Assist in the development of strong business relationships with appropriate insurance carrier personnel.  
➤ Recognize and satisfy carrier goals and objectives in order to enhance business relationships. 
➤ Ensure accuracy of account information for both new and renewal policies, endorsements, and audits for accuracy in rating, coverage, signatures, and enters these transactions to generate billing invoices in a timely manner. 
➤ Review all premium audits according to Agency procedures recognizing that the Agency must process in a timely manner.

Account Representative

Insurance Office of America

Worked under the general direction of an Account Manager and followed established industry and company guidelines. Provided administrative and customer service support to the team, Producer and/or assigned group of accounts. Resolved customer service problems and looked out for the best interest of the client.

Duties Performed:
➤ Assisted in directing day-to-day activities and workflow assigned to Team Support, Account Assistant and/or Account Associate.
➤ Ensured all new and renewal insurance policies were processed accurately and within required 
timeframes by tracking policy expirations for existing clients and worked proactively to ensure appropriate actions were taken to facilitate renewals.
➤ I Processed the following tasks accurately and within required time frames: 
     ➢ Policy Endorsements and carrier Audits; identify errors and facilitate corrective actions
     ➢ Policy Cancellations, Reinstatements and Lost Policy Releases (LPR)
     ➢ Preparing Check requests, Invoices and Premium Finance Agreements
     ➢ Preparing Summaries of Insurance
     ➢ Ordering Loss Runs and MVR’s
     ➢ Issuing Auto ID Cards
     ➢ Issuing Certificates of Insurance and Evidences of Property 
     ➢ Issuing Binders of Insurance
     ➢ Preparing Check Requests, Invoicing and Premium Finance Agreements
     ➢ Identifying and reconciling of any inaccuracies in Account billings
     ➢ Preparing Agent of Record letters (AOR)

Sr. Account Associate 

HUB International is a leading global insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, investment, and risk management products and services. 

The Customer Service Representative is responsible for the day-to-day servicing of specific accounts at the direction of the Account Executive and/or Account Manager.

Job Responsibilities: 
➤ Issue auto ID cards
➤ Issue Certificates and Evidence of Property
➤ Issue Binders, (if required)
➤ Order MVRs
➤ Order Experience Mods
➤ Order Loss Runs
➤ Move renewal applications to EPIC marketing-including cleaning up of application and creating 
AMMK activity
➤ Process simple Change Requests (i.e. add driver, vehicle, mortgagee, etc.) – responsible for 
follow-up on suspense
➤ Process Endorsements, including invoicing and sending to client (unless AM advises otherwise)
Cancellations – LPR, processing actual cancellation, invoicing and sending to client (unless AM 
advises otherwise)
➤ Checking Policies and completing Policy Checklist (request for changes/corrections if AM does 
not have to review)
➤ Preparing policies to be delivered – putting in binders with tabs 
➤ Reconciling Fleet, Drivers and Certificate Holders schedules
➤ Prepare Agent of Record Letters
➤ Back up Account Manager 
➤ Attach ALL client documentation in EPIC
➤ Process Renewals of OCP, Builders’ Risk and Flood Policies Assist as needed with various 
projects

The Receptionist is responsible for front desk duties including prompt and courteous answering of phones and greeting customers, as well as other duties as needed in accordance with company objectives and procedures.

Job Responsibilities:
➤ Answering multi-line phone system (including transfers)
➤ Greet and direct visitors
➤ Monitor faxes
➤ Maintain front desk area and lobby
➤ Process client service requests and submit to the appropriate Account Manager
➤ Process incoming-mail
➤ Process incoming deposits
➤ Assist account managers with various requests and processes
➤ Maintain electronic client files per agency standards
➤ Follow agency procedures and insurance company regulations
➤ Perform other specific duties or projects as assigned
➤ Organize, set, and maintain priorities
➤ Work with a minimal amount of supervision
➤ Strong clerical skills
➤ Excellent verbal skills and telephone etiquette

Front Desk Receptionist

I enjoy helping business owners understand the different types of insurance coverages they need to protect themselves, their employees, and their companies.

I pride myself on always going above and beyond what is expected in order to provide the highest level of service to my clients.

taplio

The Battle

Kit Campoy

⭐Barbara Joy, CISR Elite⭐

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