Kit Campoy

Writer | The Voice of the Frontline
Training leaders early in their careers. 
Panel speaker and frontline advocate.
Author - The Retail Leader's Field Guide: How to Run a Kick-Ass Store Where Everyone Wants to Work

The Voice of the Frontline | Author | Retail Leadership Expert

WOC Retail Alliance®

Non-profit organization with a vision to see women of color elevated, the C-suite diversified, and industry transformed. 
Mission: To ensure that women of color have opportunities to thrive and succeed in the retail industry.

Council Member + Mentor

Blockster

I write about cryptocurrency, DeFi, GameFi, and company profile pieces.

Writer

Tillys

Responsible for the overall operations and financial success of the highest volume store in the district. Accountable for hiring and training a full time management staff as well as 50 sales associates during peak times of the year. Managed the building through a full remodel in 2015. Facilitated the promotions of two internal store managers. Regularly train leaders new to the company. Maintain partnerships with leaders at the corporate office as well as local vendors. Built a diverse team with a wide range of skill sets in order to create a customer centric atmosphere. Enthusiastic about gaining and sharing knowledge. Demonstrates an immediate knowledge of product sell through and customer requests and needs. Creates an environment that encourages effective, open communication.

Store Manager

Anthropologie

Consistently met or exceeded the financial, operational, and visual expectations of the company. Managed and motivated high levels of customer care. Schedule writing for a team of 60. Forecasted sales on a daily basis and manipulated payroll to fall in line with company goals. Supervised a sales floor with up to 18 associates at peak times. Managed all IT issues within the building. Rolled out a new Mobile POS system to my store team as well as participated in an MPOS restock pilot for the company. Facilitated all supply orders and maintenance issues at the store level.  Led management meetings on a weekly basis. Participated in recruiting, hiring, and training of new associates and managers. Led the operations team that included the receiving team and back of house as well as the restock team during morning shifts. Communicated with home office and disseminated information to the store team.

Operations Department Manager

Lucky Brand Jeans

Accountable for analyzing the business daily and creating action plans where opportunity for improvement exists.  Promoting a positive, fun, and productive work environment.  Controlling store expenses.  Recruiting, hiring, and maintaining top talent within the store.  Promoting from within the company. Training store managers new to the district.  Maintaining a strong, clear, and profitable visual impact.  Proficient in Microsoft Word and Excel.  Participated in weekly conference calls with district manager and other store managers.  Leading a consistent focus on providing an exceptional customer experience.  Maximizing a clientele program within the store.

PacSun

Store Manager 2003-2006
Co-Manager 2002-2003
Assistant Manager 2001-2002

Responsible for the overall performance of the store. Established a positive work environment.  
Drove store sales by setting daily goals, analyzing monthly plans, and managing 
payroll hours. Protected company assets through promoting awareness of loss
prevention. Sustained excellent communication along all levels of management. 
Responsible for store recruiting, hiring, and training. Maintained all merchandising and
visual standards

Hey, I'm Kit. 

I envision a world where frontline workers are valued and empowered, inspiring them to do their best work. This is my mission—I train leaders, I've written a book about it, and I talk about it relentlessly. 

Want to join me?

I help SaaS retail tech companies boost user adoption and sales. I create engaging, ghostwritten content and thought-leadership articles.

I'm the author of The Retail Leader's Field Guide: How to Run a Kick-Ass Store Where Everyone Wants to Work. And the founder of the newsletter, The Voice of the Frontline.

I share my knowledge through public speaking. I take part in retail and leadership panels, fireside chats, and mastermind trainings.

I have over 20 years of experience leading retail teams. This gives me a deep understanding of the industry and its challenges. My deep knowledge and leadership skills help me create impactful content and presentations that connect with others.

I'm a storyteller and forward thinker with extensive expert industry knowledge.

Head over to my website to learn more.

Want to work with me? Please book a discovery call on my website.

I can't wait to meet you!

Stay rad,
Kit

Old Navy

Vice President Stores

Chief

CHIEF Member

Member

A.M. Clendenin Consulting

Consulting Services specializing in DTC expansion, Organizational Architecture and Brand Growth

Principal

rue21

SVP Stores, Operations & Visual

Bed Bath & Beyond

Joining a transformational team of executives to accelerate the implementation of new technologies and processes to serve an omni always customer in a critically important home category intent on scaling the impact of brick and mortar stores to achieve incredible runway through service. P&L 3.1B in revenue

Vice President Retail | East

Aritzia

Aritzia recognized that succeeding in the shifting retail landscape required a new way of approaching the brand/customer relationship. I was brought in to lead through innovation and the creation of key, strategic digital initiatives. In my short time there, I set in place key objectives to realize a 3x sales and revenue performance improvement in the United States, in both e-Commerce and brick and mortar.

President-USA Retail

kate spade new york

As head of three key brands and six channels, I led strategic selection and introduction of digital technologies and process, driving growth and increasing market share across North America and Europe, while launching and expanding new markets in China, Japan, SEA, Australia, India and UAE, and driving Kate Spade New York's growth from a P&L of $300M to $2.1B for both e-Commerce and in-store sales.

Vice President Global Omnichannel Operations

Aeropostale

Through a purposeful re-allocation of resources, I re-defined store potential and top line sales growth, delivering 32% sales from 10% of fleet in a $1B organization, and drove brand expansion into new domestic and international markets, including the U.S. Border, Canada, and Dubai representing 312 additional store locations in three brands for a total of 1,300.

Director of Field Initiatives

Key accomplishments in this role include improving productivity at top 30 retail locations by leading high performing district and regional teams, while forging key cross-functional partnerships to enhance visual merchandising, staff training, inventory and logistics, delivering 25M in incremental sales.

District Manager of Flagship and Director of Key Volume Initiative

Serving multiple locations across the market in Cleveland, Ohio,  I drove sales improvement and dollar-per-square-foot revenue through product innovation and relentlessly challenging assumptions. Overseeing large teams across departments internally, key accomplishments include increasing "Wedding Registry" category by more than 58%, as well as introducing merchandising of "Food" category, adopted company-wide. Pivotal experience in Buying, planning, allocation and logistics informed future roles and capabilities to work cross functionally.

GM/Store Manager

Accomplished, results focused retail executive leader with 30+ years driving global retail growth through genuine innovation in multiple channels including Digital, e-Commerce, and Omni-channel, at top global retail brands. A proven track record of leadership, team building, and driving record breaking, multi-year growth through the strategic application of technology and market expansion, combined with the ability to see past assumptions to create increased revenue and market share, while keeping unwavering focus on the customer. 

Key Accomplishments

•	Increased growth from $300M to $2.1B for both Digital e-Commerce and in-store sales  
•	Increased digital growth by $350M through implementation of Omnichannel
•	Drove growth and market share as head of multiple brands and channels 
•	Led global expansion into new markets including China, Japan, SEA, Australia, India, and UAE while        maintaining record-breaking results across multiple channels


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Kit Campoy

Ann-Marie Clendenin

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