WAHL Middle East & Africa

- Partner closely with management and employees to strengthen work relationships, enhance engagement, and foster a collaborative work environment.
- Strategic HR Planning: Develop and implement HR strategies aligned with business goals to drive organizational success.
- HR Policy Optimization: Designed, reviewed, and updated HR policies and procedures to ensure compliance and operational efficiency.
- Employee Lifecycle Management: Streamlined processes, reducing onboarding time by 30% and improving overall employee experience.
- Employee Relations: Successfully manage and resolve complex employee relations issues while minimizing legal risks and maintaining regulatory compliance.
- Performance Management: Spearheaded the transition to a continuous feedback system, enhancing performance outcomes and employee development.
- Data-Driven HR Solutions: Analyze trends and metrics to design innovative HR solutions that address organizational challenges and opportunities.
- Talent Management: Build robust frameworks for talent acquisition, development, and retention, ensuring succession planning and business continuity.
- HR Strategy Implementation: Lead the execution of HR strategies to align people processes with business objectives, fostering growth and adaptability.
- Process Improvement: Streamlined HR operations to achieve consistency and equity across people management practices.
- Leadership Coaching: Provide tailored HR coaching to managers and employees, driving leadership effectiveness and team cohesion.

Human Resources Business Partner

Oceaneering

•	Consulting and advisory services to department heads and managers to support organizations' strategic HR and Global Mobility goals.
•	General HR Administration
•	Handled multiple teams across the Middle East, Asia, and African regions 
•	Conduct training for new team members on all aspects of HR and Global Mobility related processes
•	Up to date on the labour laws of the regions to ensure compliance 
•	Served as a key contact person for all HR and Mobility inquiries 
•	UAE immigration including handling the online labour and immigration portals 
•	Assist payroll management by providing relevant employee information 
•	Analyze and Implement policy changes and cost reduction strategies
•	Facilitates onboarding procedure 
•	Maintain all HR and immigration documentation as required by law in respective regions 
•	Framing and implementing Eastern Hemisphere HR and Immigration Compliance processes

HR and Global Mobility Specialist

• Directly reporting to HR-VP to assist with various HR initiatives in the AMEA region
•Managing and Analysis of Employees Surveys for the Eastern Hemisphere. 
•Ensure compliance with Company policies. 
•Generate employee data and reports as per request from various business units. 
•Undertake HR Projects from various regions to work with other support functions like Payroll, Tax to resolve and streamline processes. 
•Develop and review HR policies and processes as required and ensure they are in line with the Company's core values and local law 
•Provide guidance and advise line managers and other employees on HR policies and procedures
•Liaise with Human Resources team across the Eastern Hemisphere to ensure the highest level of service to employees 
•Support the development and implementation of HR initiatives and systems.

Human Resources Specialist

•Handle new hire processes and International/ Intercompany transfer processes.
•Coordinate the Induction process for New Hires.
•Create, implement and manage effective onboarding plans.
•Train new team members on all aspects of HR related processes
•Conduct weekly meeting with HR Manager to discuss any new requirements about specific cases.
•Coordinate with payroll team for salary, gratuity and other payment processing.
•Discuss hiring requirements with various service line managers
•Liaise with PRO to ensure smooth operation of the Wage Protection System
•Develop and maintain HR services including Airfare, attendance management, payroll processing, Medical Insurance, Housing Allowance.
•Manage the issuance of all forms of HR communications and letters
•Resolve employee queries by liaising with relevant departments in the organization.
•Organize trainings for employees. Training software used is Learning Management System (LMS)
•Prepare HR reports as needed for the management. (recruitment, employee turnover)
•Maintain accurate and up to date employee records according to policy and legal requirements

Siemens

•Recruitment and selection
•Prepare and issue letters and certificates for employees (salary certificate, visa letter, NOC letters, employment certificates, bank letter etc.)
•Process employee payroll requests related to salary review, bonus, housing and other allowances and benefits
•Prepare of provision for annual leave and leave ticket entitlement

Human Resources Generalist

With 14+ years of HR experience in the AMEA region, I specialize in digitalizing HR processes, enhancing talent management frameworks, and ensuring regulatory compliance. My leadership has driven key transformations, including a 20% service vendor cost reduction and a successful HRIS system implementation. Passionate about driving organizational transformation through innovative HR
practices. Let's connect to explore how strategic HR practices can unlock business potential.

Kiran Babu

Lucas TVS

Manager - Administration & Public Relations 

India Nippon Electricals Limited- INEL

Collaborating closely with airports and airlines across India to ensure a seamless and enhanced travel experience for Top / Senior Management.                                                                                             Offering comprehensive logistics support, both on the ground and in the air, including                 
The efficient management of travel desks for domestic and international flight bookings, as well as expertly handling surface transportation for inter-city and inter-state travel.                                    
Adept coordinating with local government bodies.

Deputy Manager - Administration & Public Relations

Plaza Premium Group

Duty Manager - Customer Service 

AirAsia India

Process Handled

 Internal Control Audits 
 Conformance and Compliance Checks
 Business Continuity Planning & Risk Management
 Process Assurance
 Document Control 
 Continuous Improvement Projects

Work Profile

To conduct Internal Control Audits for Monitoring Conformance and Compliance in context with Revenue Management, Cost Efficiency, and Laid down procedures for different modes of Cash Handling. 

To implement  the Quality & Assurance processes (inclusive of Document Control) of Air Asia India (headed by Head/Manager – Quality & Assurance) as guided by Quality & Assurance Manager

Assist in formation of & implementation of Corporate Business Continuity Programme & Corporate Emergency Response Programme Management program

Implement Continuous Improvement Projects as per requirements of the Management

Plan and Conduct Quality & Assurance audits (scheduled, special purpose etc) as
required

Mentor the CIP Projects undertaken by Part Time CIP staff.

Review daily, weekly and monthly quantitative and qualitative reports and execute  improvement plans.

Executive - Internal Audit & Risk Management

Freelance (Self employed)

To provide comprehensive training on Aviation

1. Conducting training classes for the different degree as well as diploma courses of aviation.
2. Inflight services as well as ground handling services training.
3. Load and Trim sessions.
4. Voice and Accent aswell as English speaking sessions.
5. Debates, Group discussions and Skit (real life session) training.
6. Personality development sessions
7. Soft skills and customer service training
8. Grooming sessions
9. Performance appraisal of the students
10. Call handling and email etiquettes sessions
11. Load and Trim sessions & Dangerous goods sessions

Aviation Trainer 

Jet Airways

Responsible for Station On Time Performance and meeting Customer service standards

 Lead and Motivate the Team to attain Station goals and Service Excellence.

 Manage contractors / vendors and monitor service delivery as per agreed levels.

 Provide Inputs to Department Heads on the expenditure, capital / manpower budget and  manage costs within agreed budgets.

Analyze Performance Reports ( delay reports, customer service ratings) and  provide solutions for meeting airline standards

Assisted accounts department in raising statements for route navigation and felicitation charges based on aircraft movements.

Headed a team which calculated the passenger service fee, landing, and parking charges of 9W aircraft to Airport Authority of India.

Was In charge for station's Ground Support Department.

Served as Liaison with Immigration, Customs, Airport Authority of India and other agencies (Central Industrial security Force, Protocol etc.) in respect to day-to-day operation.

Co-ordinate with Head Office and provide inputs to enhance Station Performance and Customer Service Levels

Liaise and manage relationships with local airport authorities, government bodies etc.

Oversee overall administration of the Station and ancillary revenue generation at the Station

Airport Manager

Analyzing Station Delays, Guest Complaints and providing re-commendations to redress the same.

Tally of Post Flights and Despatch of Flight Packets.

Ensuring Nil Discrepancy of Flight Coupons

Tracking Station Complaints

To conduct in depth investigation of guest complaints to determine the root cause and ensuring corrective measures to avoid recurrence

To establish contact with guests to resolve their service concerns.

To counsel staff members by sharing guest feedback with regard to our service, thereby assisting them to enhance their service levels.

Updation and Submission of Passenger Service Fess on a fortnightly basis

Up keep of all records pertaining to On Time Performance and Station Complaints

Customer Services Supervisor / Station Coordinator

To action complaints from guests in form of Letters, Comment Forms, E mail and revert to them in the given time frame.

 Liase with different departments within Jet Airways to accumulate requisite feedback to ascertain the actual cause for guest complaint.

Identifying areas of service shortcomings around the network, share them with the concerned departments / airports to ensure corrective action thereby eliminating guest complaints

Working on closure of cases for MIS reports to be forwarded to the Management.

Handling complaints received from elite Frequent Fliers (Platinum, Gold card holders)

To provide quick resolution to complaints, queries which indeed won back many client

Recommending process changes to concerned stakeholders.

Took on additional responsibilities, especially during flight disruptions. Helped resolved the huge volumes of complaints received during this time

Personally visiting clients (JPP, JPG) to follow up on their complaints and offering them an amicable resolution
 
Conducted training sessions for CRIS. Was involved in bringing about internal process changes within the Guest Relations team

Customer Services Supervisor / Guest Relations

Worked at all fast paced and challenging areas which require comprehensive commitment in handling as well as constant interface with guests.

Job Profile 

Provide Positively Outrageous Service to our great Customers

To ensure that the needs of passengers are met in a caring, courteous and efficient manner.

To ensure passengers are adequately briefed and their needs satisfied during delays and disruptions.

To ensure effective co-ordination with all internal and external departments such as other airlines and various authorities at the airport and will manage and supervise staff on duty ensuring that the relevant areas of the operation are fully covered.

To achieve Ground Handling performance targets as set by Airport Services such as flight punctuality, check-in standards and baggage delivery times in order that remains competitive at all times.


Maximize revenue from excess baggage collections and airport ticket sales.

Supervision of all Operations / passengers handling activities performed at Airports

Profile as a Ramp Staff

Work mostly outdoors loading the bags and cargo, directing our airplanes in and out of the gate, and assuring on time performance.

Quick turn around of Flights within the Stipulated ground Time.

Plan and uplift Maximum Cargo on Each flight as per availability of Space / Under Load


Load & Trim Staff

Manage weight and balance of the aircraft and assist with Passenger boarding..

Ensure adequate fuel uplift ment  as per the needs of the sector.

Co-ordinate with Ramp Staff to ensure that the loading on the flight does not exceed specified limitations

Senior Customer Service Assistant

Taj Hotels Resorts and Palaces

Maintaining courier records etc.
All filing work drafting letters etc.
Takes care of the Office board in the absence of front office assistant.
Handling Reception Guest & Associate calls
Taking care of the day to day admin activities of the Organization.
Looking after the travel desk of the company with respect to ticket booking (Air, Rail, and Road).
Taking Care of Attendance & Leave Application.
Maintaining proper checklist related to housekeeping activities to ensure upkeep of facility.

Front Office Executive

Shoppers Stop

Achieving the daily sale targets
Maintaining high level of Customer Service
Controlling the shrinkage
Inventory Management

Senior Sales Executive

With over two decades of enriching and diverse experience in customer service across the retail and aviation industries, I have honed my skills in operations, customer relationships, and team management. My passion lies in fostering a positive work environment that empowers and motivates colleagues, instilling in them a sense of responsibility towards the company's success.

Driven by a strong work ethic, I am committed to going the extra mile to achieve desired outcomes within specified time frames. I firmly believe in the power of self-confidence, positive thinking, and dedication to propel projects forward. Rather than adhering to conventional methods, I thrive on exploring innovative and out-of-the-box approaches to problem-solving.

Always eager to embrace new challenges and initiatives, I constantly seek opportunities to expand my business acumen and drive positive change. I firmly believe that success is not just about personal achievements but also about fostering strong relationships and collaboration.

If you are looking for a dedicated professional who brings a unique blend of experience, passion, and a fearless mindset to the table, let's connect and explore how we can achieve remarkable results together.

taplio

The Battle

Kiran Babu

Vishwanathan Ramchandran

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