Fitkin Consulting

Clients: Medical Equipment Manufacturing, Higher Education, Technology, SaaS, B2B

- Partner with C-suite and senior leaders to implement strategic HR solutions, including organizational restructuring, performance management frameworks, and succession planning that increased leadership bench strength across multiple clients.

- Created and implemented a proprietary 7-module leadership development program that transforms high-potential managers into strategic leaders through focused training on crucial skills including effective delegation, conflict resolution, performance management, and strategic decision-making.

- Deployed my custom leadership methodology across organizations ranging from growth-stage startups to established enterprises, empowering leaders to build stronger teams, have difficult conversations, and drive measurable business results through improved people management.

- Facilitate challenging personnel decisions and conflict resolution through data-driven assessments, resulting in improved team dynamics and higher employee engagement scores for client organizations.

Leadership Development | People Operations & Marketing Consultant

KlientBoost

- 100+ team members, $22M ARR
- Awarded the #1 place to work by Glassdoor 2022
- Forecasted new revenue, retention, and EBITDA to support strategic planning
- Created VP tracks and grew leadership team to 20 director level+ leaders
- Developed career growth tracks for 13 departments

President | People Operations & Strategy

- Led our client services team through major growth, delivering standout customer service with NPS scores consistently above 60 by setting clear expectations and keeping teams accountable

- Built our HR team from the ground up, personally interviewing hundreds of candidates from entry-level specialists to executives across client services, admin, HR, and sales

- Created and ran "BoostBabes," a women's leadership program where we read books by female authors, mentored each other, and developed activities to support women in the workplace

- Rolled out ongoing feedback systems that ditched the traditional year-end review model. Coached managers to have meaningful weekly check-ins during 1:1s so team members always knew where they stood and had clear growth paths

- Partnered with HR to design competitive comp plans that gave people financial rewards and clear career progression – making sure top talent stayed and thrived with us

- Developed an onboarding program that new hires consistently called "the best experience they ever had" – complete with cross-team training, lunch dates with executives, and a structured first-month journey

- Navigated the constant change that comes with startup growth – pivoting teams, promoting leaders, and revamping processes to keep up with our rapid scaling from $11M to $22M

- Made employee satisfaction a priority by tracking engagement monthly, quickly addressing concerns, and implementing changes based on feedback. Consistently hit our 95% employee happiness target

- Created a culture where psychological safety wasn't just a buzzword – we celebrated different perspectives, understood what motivated each person, and weren't afraid to challenge how things had always been done

- Stepped in to resolve team conflicts before they escalated, creating clear communication channels and helping different departments understand each other's challenges

VP of Client Services | People Operations & Strategy

Director of Paid Search

Senior PPC Account Manager

Blink Development, Inc.

Senior Account Manager

EXPRESS

Co-Manager

Sales Leader

Cbeyond - now a Birch Company

Direct sales of $10,000 T1 internet product
* Top salesperson nation-wide August, 2006

Technical Sales Representative

Developing senior managers to lead high-performing agencies | Leadership coach | Scaled from start-up to 8-figure agency

I help companies grow by developing their most valuable asset: their leaders.

For over a decade, I've worked at the intersection of leadership development and data-driven results, showing organizations that investing in people isn't just good culture but good business.

My approach is straightforward. I design performance management systems that actually motivate people while building cultures where psychological safety and accountability coexist. I strip away leadership fluff to focus on what works: targeted people development that connects directly to business outcomes.

As a consultant, I partner with companies looking to transform their leadership teams through practical skill-building and honest feedback systems. I help organizations create environments where diverse perspectives are valued and teams feel empowered to innovate. My clients appreciate that I don't sugarcoat challenges, but I'm always in their corner.

My background in digital marketing gives me a unique perspective on measuring what matters, whether that's campaign performance or leadership effectiveness.

I'm passionate about sharing what I've learned from studying influential thinkers like Daniel Goleman, Robert Greene, Dale Carnegie, and Kim Scott. More importantly, I share what I've learned from being in the trenches myself as an executive balancing business demands with family life.

The best companies know that leadership excellence drives business success. If you're ready to make that connection explicit in your organization, reach out and let's discuss how I can help.

Kim Fitkin

Your 4th Trimester™️

Returning from parental leave is fraught with emotion and challenges.  This industry leading program is designed to help parents transition back to work through the 3 key pillars of our framework:  Planning, Coaching and Support. Your Fourth Trimester TM provides the parent and company with tools, guidance and coaching sensitive to the transformative period  after welcoming a child. 

Visit www.your4thtrimester.com for more information.

Transforming Employees to Working Parents

Broad Perspective Consulting

Broad Perspective Consulting offers programs to help you transform employees into superheroes.

We specialize in the "Oh $h*t" moments: returning to work after a baby, getting a big promotion, leading a team, creating a culture of candid feedback or having difficult conversations.  We help you attract, engage, retain and energize your greatest asset:  YOUR PEOPLE

www.broadperspectiveconsulting.com

Top Broad

Ithaca College

Board of Directors member and Vice Chairman of Professional Development Committee

Alumi Association Board of Directors & Professional Development Committee

U.S. Auto Parts (NASDAQ:  PRTS)

Board Member (Independent), Compensation and Nominating & Governance Committees

CallFire

Recruited to structure and grow the Sales and Marketing efforts of a communications platform start-up which provides voice and text engagement tools to small, medium and enterprise sized businesses. Role incorporated all aspects of sales, marketing, strategic partnerships, operational support, P&L resposibility, and executive leadership.

*  Deloitte Fast 500 2014, 2015
*  Los Angeles Business Journal Best Places to Work 2014, 2015, Fastest Growing Companies 2015

Chief Revenue Officer

The Search Agency

Recruited to strategically grow and oversee all client service, personnel, infrastructure and operations of a global digital marketing agency that grew to over 200 employees at 8 global locations, specializing in search engine marketing, search engine optimization, social media marketing, display advertising and strategic development. Agency named the largest independent search marketing agency in the US by AdAge. 

* Los Angeles Business Journal “Women Making A Difference” Nominee
* Deloitte Fast 500 2009, 2010, 2011

President

2 Degrees Ventures

Identified and retained clients and branded entertainment sponsorship opportunities for brands and content providers that added value to distribution portals and networks for brands online, on television and in film.

Partner

Ameriquest Mortgage Company

Recruited to manage a 20-person in-house and 20-person agency team. Led all aspects of Marketing Strategy, Creative Services, Production, Media Buying, Direct Mail Marketing, Internet and Affiliate, Analytics, Web Design, Competitive Research and Database Development. Negotiated sponsorships, promotions and event marketing relationships with sports and entertainment properties.  Managed annual marketing budget of $350 million including sponsorships, online marketing, direct mail, television and event marketing.

• Produced Emmy award-winning and Emmy nominated “Don’t Judge Too Quickly” Super Bowl commercials which garnered the “Most Recalled” spot in top post-game polls and Cannes Lion awards.

Senior Vice President, Marketing Operations

United Online, Inc. (NASDAQ:  UNTD)

Managed a 40-person marketing team at 3 global locations. Negotiated entertainment and sports sponsorships and promotions to contextually extend the various brands under the corporate umbrella (main brands included NetZero and Juno internet services). Joined NetZero during the acquisition of AimTV, Inc.

Universal Studios Hollywood

Managed the Promotions and Corporate Sponsorship department in securing national, regional and local partnerships for the theme park.  Responsible for corporate partnerships with Coke, Panasonic, Dodge, Discover Card & Wells Fargo Bank.  Executed partnership promotions with Subway, Tombstone Pizza, Dole, Alaska & AmericaWest Airlines.

Vice President, Marketing

Yikes!
🗸You’ve been asked to lead new people, projects or processes.
🗸You need to delegate or give someone a difficult piece of feedback.  
🗸You’ve been assigned a new client or team to manage.
🗸You’re about to welcome a child into your family and become a working parent.

These are some of the “Oh Sh*t” moments we face during our careers and the pivotal moments I can help you and your employees navigate.  I assist clients in discovering their most effective leadership style. Whether you are an early-stage employee, a mid-level manager rising through the ranks or a seasoned executive, I approach my coaching, workshops, training and leadership support from an insider’s perspective.  

With over 30 years of executive-level experience in a wide range of public and private companies, I am passionate about empowering employees and helping them reach their full potential. My focus on operational excellence and results-driven solutions helps employees find their individual paths to professional fulfillment. 

I am also driven by a mission to keep more women in the workforce, rising to senior-level positions.  As a certified facilitator of the Fair Play Method, I provide a unique perspective on gender roles and can help employees navigate more equitable divisions of labor at home and at the office, leading to more fulfilling careers and higher retention.  

My proprietary coaching programs guide clients through early leadership opportunities, professional development, transitional periods such as returning from parental leave, and finding work-life integration.

Let me bring my Broad Perspective to your organization, and help transition your employees into superheroes.

taplio

The Battle

Kim Fitkin

Barbara Palmer

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