Switch Communications

Content Strategy Specialist

Addx Studio

Copywriter

Dragonfruit Media

I write scripts for YouTube shorts for Dragonfruit's clients in make money online, entrepreneurship, eCommerce and educational niches.

Script Writer

BBC Urdu

I work with BBC Urdu as a freelance translator, converting their news packages from Urdu to English. This helps BBC Urdu to broadcast their stories with translated subtitles to a global audience, reaching English-speaking nations and countries that share a connection with those stories.

Translator

Pactera

B2B freelance e-commerce copywriter

- creating content outline
- researching and writing blog copy
- optimizing it for the search engine
- adding images and ctas
- affiliate marketing for Alibaba's products

E-commerce Blog Copywriter

Content writer responsibilities for writing blogs on online money making, passive income, entrepreneurship niches:
- making content outlines
- researching, writing, editing blogs
- optimizing for Google
- satisfying search intent
- organically placing Keywords

Copywriter responsibilities:
- making social media content calendars
- writing social media post copies, captions and hashtags
- basic post designing on Canva

Content Writer/ Copywriter

Confidential

I assisted a home-based chef in creating their Facebook page from scratch, managing everything from crafting and editing content to addressing the needs of their target audience. Collaborating on Facebook reels, we garnered organic engagement to reach 1.3k followers within a year. Through organic postings of testimonials, client reviews, and showcasing their offerings, we 3X'd their sales in just six months. Additionally, we distributed the content across various food-focused groups to expand their reach.

Social Media Marketing Manager

uSERP

Wrote in-depth guest blog posts for USERP's clients in the marketing and e-commerce industries. 

Strategically incorporated links within the content to assist USERP's clients acquire valuable backlinks through link placement.

Blog Writer

Metric

Entrepreneurship Content Writer

Digitara

I assisted Digitara in strategizing and implementing social media content for its clients, which involved developing content calendars, writing copy for static posts and reels, and producing short blogs for Digitara's website. Additionally, I created captions for one of the agency's clients' news articles. Through these efforts, Digitara's clients reached 15.8k people on Facebook, increasing their follower count by 1k in June 2022. Moreover, one of the retail clients achieved 28.5k impressions on their Instagram content during the same period.

Freelance Writer & Long-form Blog Copywriter| WOW-ing Your Audience One Blog at a Time

I'm a writer with a degree in Journalism. These two make an explosive combination, helping me create engaging content for long-form blogs, full-length YT scripts, copy for static social media posts on Facebook, Instagram, LinkedIn and Twitter, and short scripts for Instagram and Facebook reels. 

I'm a Jill of multiple trades!

To reach out DM or email me at khaulahahmed00@gmail.com

Khaulah Ahmed

Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

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Khaulah Ahmed

Craig Davis

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