Helping entrepreneurs play it bigger and build 8-figures+ businesses that stand the test of time

Most service businesses don't stall because they can't grow.
They stall because revenue bleeds out after acquisition - and everyone pretends that's normal.

If your firm is doing $500K–$10M a year, this will feel familiar:

- Growth works, but only when pressure stays high
- Churn is explained away as "expected"
- Renewals are manual, reactive, or inconsistent
- Past clients go dark and stay that way
- Your CRM is full, but financially underutilized

Revenue looks healthy. But it doesn't compound.
That tension - "Why does this feel so fragile if we're doing so much right?" - is the tell.

Most founders at this stage misdiagnose the problem.
They assume they need:

- better marketing
- more leads
- more effort

They don't.
What they actually have is backend capital leakage.
They've already paid for attention, trust, and delivery - but they lack the infrastructure to retain, reactivate, and compound that value over time.

Churn isn't normal. It's structural.

Client.RetentionOS™ exists to fix that structure.
This is not customer success. Not lifecycle email. Not a churn "fix." Not a growth hack.
It is founder-level retention and reactivation infrastructure designed to:

- surface early disengagement before churn
- systemize renewals instead of reacting to them
- turn past clients into managed revenue assets
- keep revenue stable without constant front-end acceleration

When the backend is built correctly, growth stops feeling fragile - not because you push harder, but because value stops leaking.

This work is for:
✔ Consulting firms and agencies
✔ $500K–$10M annual revenue
✔ Proven demand and strong acquisition

This is not for:
❌ Early-stage businesses
❌ "More leads" problems

If growth only works when you push, your system is incomplete.

Fix the backend.

Khaïry Varre

Samsara

Helping the world of physical operations unlock value through connected IoT solutions | Customer Success @ Samsara

Customer Success

Autodesk

Oversaw portfolio performance, delivering detailed reports on product billings, adoption rates, and customer acquisition/retention. 
Developed and communicated strategic action plans, providing key insights to business units and executive leadership.
Developed go-to-market strategies, driving 20% and 15% YoY growth in usage and sales of AEC Authoring tools.
Grew Revit adoption by developing clear, impactful communication strategies and delivering presentations to internal teams and partners.
Acted as a key liaison between product, marketing, and sales to ensure cohesive messaging and alignment.
Built and managed strategic partnerships, leading to a 15% YoY increase in adoption of Autodesk + partner solutions.
Led due diligence for an M&A target in sustainable building design, facilitating multistakeholder collaboration.

Industry Strategy & GTM Manager, Construction Authoring

Managed a portfolio of Autodesk’s largest Architecture, Engineering, and Construction accounts, driving post-sales activities and delivering significant business value.
Empowered account executives to enhance customer value in deal negotiations, leading to record-setting renewals.
Led initiatives that resulted in a 200% increase in AEC cloud product adoption and enabled clients to achieve over $3M in business value within two years.

Customer Success Manager

Alberta Innovates

The Industry Commercialization Associates Program has been designed to support innovation and creative problem solving in Alberta Small and Medium Enterprises (SMEs).  The purpose of the Program is to stimulate the development and commercialization of novel technological and/or business solutions, while generating material risk-weighted returns on investment to the Province of Alberta based on economic, social and/or environmental metrics. The Program is funded by the Government of Alberta, Ministry of Economic Development and Trade, and is administered by Alberta Innovates – Technology Futures (AITF).

Industry Commercialization Associate

NOBAL Technologies

Forged strategic alliances with technology providers, driving growth and diversifying sales channels.
Crafted compelling business cases and success stories to boost sales.
Led the go-to-market strategy, capturing product-market fit and doubling company revenue in the first year.
Secured $450K in deals with global brands within 18 months.
Raised $500K in funding by pitching to VCs, which supported a sales enablement program that further doubled revenue.
Managed a cross-functional team, ensuring smooth execution of key initiatives.

Strategy, Partnerships and Product Commercialization Lead

500 Startups

Batch 15 - Nobal Technologies

Venture Park

Directed marketing strategy across various industries, developing and implementing initiatives to capture product-market fit.
Created compelling messaging and customer success stories that effectively communicated value propositions, driving engagement and sales.
Led internal and external communications efforts to align cross- functional teams, ensuring consistent brand positioning and customer-focused narratives.
Successfully managed campaigns that enhanced market visibility and contributed to overall business growth.

Strategist

Cossette

• Performed market research and formulated strategic brand positioning for three different clients
• Worked in multifunctional teams to devise comprehensive, integrated and implementable marketing solutions
• Identified and elaborated advertising related topics for the VP Strategy’s weekly interviews with the media
• Prepared submissions for the 2013 national Cassies competition; two submissions received silver and bronze awards

Strategic Planner (Summer Intern)

Rio Tinto

Led operational initiatives for a major mining project, driving process improvements, team development, and cost efficiencies while contributing to innovative product development.
Led the launch of a $5M mining plant by establishing key operational processes.
Pioneered $3.5M in capital projects to alleviate bottlenecks, resulting in a 15% increase in production and $300,000 in annual cost savings.
Coached a team of engineers, guiding them to independently manage operations within three years.
Played an integral role in the development and marketing of Zirsill, a high-performance refractory material.

Process Engineer

CANARAIL

• Developed OPEX and CAPEX budget estimated at $1.5 billion for a railway infrastructure project in the Arctic
• Advised internal team on special materials selection and construction on permafrost soils
• Drafted and integrated various disciplines of the Engineering Design Brief

Materials Advisor and Research Specialist

Leading the development and execution of business strategy for Autodesk's design tools and Building Information Model processes within the construction industry.

taplio

The Battle

Khaïry Varre

Alain Kassangana M.Eng., MBA.

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