Kevin Mulrane

Experienced Revenue Leader with a demonstrated history of building and scaling revenue teams across sales development, new business acquisition, retention & expansion, sales operations, and sales enablement. Skilled in Negotiation, Revenue Growth, Customer Relationship Management (CRM), Team Building, Sales Operations, Customer Experience, and Deal Closure. I have worked across different departments such as sales enablement, sales operations, internal recruitment, Customer Experience, and marketing.

VP of Sales

Hello, LinkedIn Community.
I'm Caroline Naglic, a client-focused professional dedicated to elevating customer success and driving revenue growth in the healthcare education sector. With extensive experience in strategic leadership, I have a proven track record of fostering high client retention and managing enterprise-level client portfolios effectively.
I excel in mitigating churn risks and consistently exceeding retention targets by aligning customer success initiatives with broader business objectives. Recognized for my ability to develop scalable programs, such as Client Value Outcomes and Success Plans, I enhance customer satisfaction, increase expansion revenue, and improve Net Revenue Retention (NRR).
My visionary leadership extends to building and mentoring robust Customer Success (CS) teams, implementing 360-degree feedback systems, and fostering accountability in metrics-driven environments. I have demonstrated expertise in bridging departmental silos, streamlining renewal processes, and representing the voice of the customer during executive-level escalations.
Passionate about supporting mission-driven organizations within healthcare and workforce enablement, I ensure that customer success strategies directly impact positive end-user outcomes.

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The Battle

Kevin Mulrane

Caroline Naglic

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