Ribbonfish

At Ribbonfish we automate businesses. 

As the Head of Professional Services, my responsibilities include managing the Solutions Team, Implementation Team, Support Team and Training Team, overseeing and allocating project resourcing and staffing and collaborating with leadership to ensure the best customer experiences

Our priority is to ensure that our projects generate maximum value for our clients.

Head Of Professional Services

Sirenum

Head of Professional Services within Sirenum 

-Managing the Solutions Architect Team, Implementation Team, Support Team and Training Team
-Overseeing and allocating project resourcing and staffing
-Collaboration with leadership of all Sirenum functions to ensure Sirenum provides the best customer experiences
-Lead and improve the performance of the Professional Services Team, ensuring high productivity , engagement and retention 
-Ensuring growth and development opportunities for the Professional Services Team
-Supporting the Sales Cycle
-Accountable for the highest quality standards in project delivery
-Maintaining and enhancing value provided by the services team to clients
-Customer Adoption Support in close collaboration with the BA Team, Customer Success Team and Sales team
-Assisting in the Sirenum / Salesforce platform configuration / build of projects where necessary

Program Manager within Professional Services at Sirenum Ltd. 

• Leading and program managing client and internal projects across EMEA, US and APAC. 
• Defining the project scope, goal, milestones and timelines
• Coordinating & communicating the delivery plan to the project team, client and relevant stakeholders
• Manage and lead solution presentations, demos and workshops 
• Change Management / Adoption
• Resource planning, resource forecasting and resource allocation
• Risk Assessments, Quality Assurance and Issue Escalation
• Managing project documentation (Jira, Microsoft Office, G-Drive, Salesforce etc.)
• Managing client, partner and internal stakeholder relationships  
• Planning, prioritising and delivering internal process and project improvements 
• Project evaluation, results measurements 
• Internal Salesforce training and mentoring (Admin & Community Cloud focussed) 
• Technical Requirements Gathering and translating them into Jira's for development teams 
• Hands-on Solution Configuration

Program Manager

Implementation Consultant and Training Manager at Sirenum Ltd.  

• Responsible for delivery of various ISV implementation and training projects across EMEA 
• Pre Sales Solution Support & Post Sales Implementation (including requirements gathering, solution design, solution deployment and support hypercare)
• Solution Presentations & Demos 
• Creating & delivering engaging standard and custom training courses 
• Integrations with third party systems 
• Sales Cloud & Service Cloud implementation 
• Salesforce Communities creation, implementation and integration  
• Exposure to and creation of Lightning Components, Visualforce Pages and Apex

Senior Salesforce Implementation Consultant

Stimulus Consulting

Salesforce Trailhead GTM instructor. Responsible for providing public and private training courses on behalf of Salesforce and Stimulus Consulting across the EMEA region.

• Delivery of various courses to a wide range of clients, including administrator and business administration specialist courses
• Certified to deliver the ADM 201 Administrator Course, BSX 101 Salesforce Fundamentals for Business Administration Specialists course, the RPT 101 Reporting Fundamentals Course and the ANC 101 / ANC 201 and ANC 301 Einstein Analytics courses
• Creation and updating of private training courses and training material for a range of Salesforce
functionality
• Keeping informed and up to date with the latest Salesforce features and releases
• Working closely with customers to meet specific targets and project anticipations

Salesforce Trailhead GTM Instructor

Community Southwark 

Salesforce administrator for Community Southwark. Responsible for restructuring data,
maximising efficiency and harnessing the full features and benefits of their Salesforce
system.

•Proactive requirement gathering and seeking out and identifying system changes
•Modification of system to increase benefits and usability
•Managing new releases of SFDC and successfully rolling out new features
•Creation and maintenance of fields, views, reports, dashboards and other SFDC
objects and functions
•Maintenance and creation of workflows, custom objects, formulas and configurations
within SFDC
•Import and Export of data using Data Loader and other similar tools 
•Creation and distribution of relevant training aids

Salesforce System Engineer

UK Ministry of Defence

Project Manager / Business Analyst for expanded MOD Charter systems implementation / amalgamation. 

Project involved analysing, implementing and amalgamating the MOD Charter CRM system to meet the specific requirements of various departments within the MOD, Army and Royal Navy. 

Amongst other things, my role in the project involved developing the scope of the new system, understanding client needs, allocating resources, developing detailed project plans, managing relationships with internal and external parties and creating and presenting comprehensive documentation and training material. 

The project was delivered on time, within budget and to the desired scope of all stakeholders involved.

Project Manager

Product owner for the Charter System for the Ministry of Defence. Responsible for the improvements, maintenance, management, training and coordination of the entire MOD Charter System. 
 
•	Managed a team of support workers, developing technical expertise and knowledge throughout the organisation and training and advising senior officers and other business stakeholders
•	Identified core issues with the initial set up of the Charter System and developed a set of revisions and key performance indicators that ensured system effectiveness and legislative compliance
•	Increased the overall system adoption rate within the organisation by over 50% as a result of a staged, and progressive, online and classroom based training
•	Implemented the expansion of the system by configuring a multi-tenancy system with 2 new external user bases.  This resulted in increased collaboration, enhanced efficiency and better workflow automation

Product Owner

Quality Assurance Manager.  Responsible for researching, agreeing and specifying data quality assurance and processing procedures.

Quality Assurance Manager

Various Roles

Creating innovative technology and automating businesses of all sizes with Ribbonfish

An experienced, client facing, high impact manager with expertise in team management, project management, constructive problem solving, stakeholder communication, operational planning and training. 

Currently busy creating innovative technology with Ribbonfish Ltd.

Kevin Paul

Coram Beanstalk

Ensuring volunteers and school partners receive a friendly and helpful response to their enquiries and a smooth onboarding experience:
- coordinating and prioritising the tasks of a small team of administrators using the Salesforce task queue to ensure capacity is effectively deployed to meet the needs of the charity to keep the customer journey running smoothly
 - processing new applications and enquiries and completing all admin tasks relating to onboarding tasks within agreed timeframes
- processing safeguarding checks including DBS checks and references
- supporting debt chasing to ensure school payments are received and processed
- support with the development and implementation of process improvement

Senior Administrator

National Axial Spondyloarthritis Society

I volunteered as a Salesforce Administrator in this internship role as part of the Supermums Salesforce Administrator Professional Development Programme. My experience included:
• Creating a custom thank you email action button for the Donation Page Layout that populated the To field with the account’s main email address to save time on manually entering the email address
• Creating a schedule-triggered flow that updated the Membership Start Date and End Date fields, the Stage field, and the Membership Origin field on monthly membership opportunity records to save an estimated 5 hours per week previously spent manually updating these records
• Gave advice on data backup options, the email acknowledgement function, and merging duplicate records

Salesforce Administrator Internship

Gingerbread

Responsible for providing administrative support to the CEO, the Senior Management Team, and the wider organisation. Duties included:
•	Managing the CEO’s diary and emails, highlighting key emails for her attention and response, and responding to others on her behalf. Ensuring emails were archived or deleted on a regular basis
•	Supporting the CEO with various tasks e.g., creating presentations, logs, timetables, and reports; compiling expenses; booking train travel and accommodation
•	Updating various documents for the CEO e.g., policy log, MP engagement tracker, KPI dashboard, KPI presentation slides
•	Administrative support to the CEO and Senior Management Team e.g., compiling agenda items for the key SMT meetings; maintaining and updating a log of all actions and decisions made by SMT and sending out reminders of key actions; maintaining the complaints log; setting up meetings; taking notes at meetings; compiling media figures for the KPI dashboard
•	Supporting the Evaluation and Impact Manager with performance monitoring e.g., scheduling the monthly and quarterly performance reporting meetings; setting up a blank presentation document and amending the KPI dashboard each month and sending the links to SMT and other members of staff for completion; taking notes at the monthly and quarterly performance reporting meetings
•	Administrative support to the wider organisation e.g., booking train travel and accommodation; ordering stationery, courses, digital e-gift cards, and other ad hoc purchases; booking Zoom meetings and maintaining the Zoom account; answering calls to the main office number and directing the queries to the relevant team; maintaining the data inbox
•	Facilities management e.g., gathering quotes, and scheduling office compliance checks – fire risk assessments, water risk assessments, fire alarm and fire extinguisher maintenance tests, portable appliance testing, electrical installation condition report assessments, plumbers for emergency issues etc

Executive Assistant and Office Administrator

Executive Assistant and Peer Support Administrator

Supermums

Supermums is a global organization and registered Salesforce Trailhead Academy Training Partner specializing in providing professional training and upskilling for roles in the Salesforce ecosystem.

This 20-week course provided 15 hours per week of training in Salesforce Administration with weekly webinars, working assignments and internship experience. 

Training covered: Sales Cloud, Service Cloud, Business Analysis, Data Management, Security, Reports and Dashboards, Custom App Development, Automation, NPSP, Communities, Agile Project Management, AppExchange Tools, Risk Management and System Security, Information Management, GDPR, and Dev Capabilities

Supermums Salesforce Administrator Professional Development Programme

Provided administrative support to the Peer Support Team – updating the website, proofreading documents, taking minutes, sending out communications through Charity Digital, updating project logs, monitoring and responding to emails in the Peer Support inbox, updating group coordinator contact information on Salesforce, and other administrative support

Peer Support Administrator

Westminster City Council

Provided administrative support to the Policy, Performance and Communications department - raising purchase orders, financial monitoring, credit card reconciliation, ordering stationery, and arranging interviews

Directorate Support Officer

Provided support to Westminster City councillors, including managing the ward budget programme – budget monitoring, assessing applications, monitoring and evaluating projects, drafting basic contracts - and handling casework for councillors – answering calls from the public and escalating their cases to the relevant Council department(s) in order to resolve complaints

Administration Support Officer

Living Wage Foundation

Provided administrative support to the Director and the team. Duties included diary management, credit card reconciliation, processing expenses, booking travel and accommodation, taking minutes, monitoring the Accreditation email inbox, dealing with enquiries and logging them onto Salesforce, and ordering stationery

Programme Administrator

ActionAid UK

Responsible for providing administrative support to the People, Performance and Accountability dept:
•	PA support to the PP&A director, including diary management, meeting support, organising complex travel arrangements and credit card reconciliation
•	support to the Governance Coordinator, including preparing Board and Committee papers, arranging logistics, booking trustee travel and accommodation and taking minutes
•	leading on ActionAid UK’s internal communications – advising on internal communications for AAUK staff, compiling weekly updates, organising staff briefings and learning circles
•	updating the department’s intranet pages on SharePoint, including uploading documents, improving visual content and navigation to pages within the site
•	raising purchase orders and processing invoices on AAUK’s financial management system
•	liaising with departments across the organisation to complete quarterly key performance indicators

Interim Departmental Administrator

British Red Cross

•	Diary management, including servicing Board meetings and general meetings
•	Taking minutes at Board meetings, general meetings, conference calls and workshops
•	Updating project action and task logs and issuing team reminders

BRM Project Administrator

Mind

Responsible for providing administrative support to three departments - Evaluation; Planning and Governance and Business Development – within the Chief Executive’s Office:
•	updated and maintained records relating to Mind’s outcomes focused performance reporting system, acting as first point of contact for internal and external queries
•	assisted with summarising and disseminating qualitative and quantitative research and evaluation
•	assisted with drafting routine briefings, reports and presentations, and undertaking desk research for bids for project funding e.g. examples of projects in the UK using sports to help with mental health
•	set up internal and external meetings - setting dates, preparing and circulating agendas and papers, booking rooms and refreshments, taking minutes and following up actions arising

CEO Team Assistant

I am a creative, diligent, and hardworking administrator and Salesforce certified administrator. I have an extensive background in office administration in local government and the charitable sector with excellent and wide-ranging skills and experience in the following areas – executive assistant skills and experience, diary management, project management, research, performance monitoring and evaluation, servicing meetings, and fast and accurate typing and minute taking skills. I have excellent verbal and written communication skills and excellent organisational skills, with experience of writing reports, correspondence, newsletters, and presentations. I have good interpersonal and communication skills and can form positive working relationships with the people I work with, having experience as the first point of contact in teams and liaising with internal and external colleagues at various organisational levels as well as members of the public. 

I have a keen interest in IT and technology, having used various IT packages throughout my career, with experience and knowledge of Microsoft Office – Word, Excel, Outlook, PowerPoint, Teams, and SharePoint. I also have experience of working with various databases and most recently with Salesforce. Upon discovering Salesforce, I was excited about the manifold creative possibilities within the platform and immediately started thinking about how I could marry this with my experience in office administration to improve business processes, data quality, performance monitoring, and reporting. I enrolled on the Supermums Salesforce Administrator Professional Development Programme in May 2023, a 20-week course that provided 15 hours per week of training in Salesforce Administration with weekly webinars, working assignments, and internship experience. This programme helped me pass the exam to become a Salesforce Certified Administrator, and this adds further value to my skills as an administrator as I have a good, solid understanding and knowledge of business processes that can be automated within Salesforce that will improve organisational efficiency. I love to problem solve, have good attention to detail, and have excellent creative and analytical skills. I believe my skills, knowledge, and experience in administration make me an asset to any organisation.

taplio

The Battle

Kevin Paul

Tara W.

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