Ribbonfish

At Ribbonfish we automate businesses. 

As the Head of Professional Services, my responsibilities include managing the Solutions Team, Implementation Team, Support Team and Training Team, overseeing and allocating project resourcing and staffing and collaborating with leadership to ensure the best customer experiences

Our priority is to ensure that our projects generate maximum value for our clients.

Head Of Professional Services

Sirenum

Head of Professional Services within Sirenum 

-Managing the Solutions Architect Team, Implementation Team, Support Team and Training Team
-Overseeing and allocating project resourcing and staffing
-Collaboration with leadership of all Sirenum functions to ensure Sirenum provides the best customer experiences
-Lead and improve the performance of the Professional Services Team, ensuring high productivity , engagement and retention 
-Ensuring growth and development opportunities for the Professional Services Team
-Supporting the Sales Cycle
-Accountable for the highest quality standards in project delivery
-Maintaining and enhancing value provided by the services team to clients
-Customer Adoption Support in close collaboration with the BA Team, Customer Success Team and Sales team
-Assisting in the Sirenum / Salesforce platform configuration / build of projects where necessary

Program Manager within Professional Services at Sirenum Ltd. 

• Leading and program managing client and internal projects across EMEA, US and APAC. 
• Defining the project scope, goal, milestones and timelines
• Coordinating & communicating the delivery plan to the project team, client and relevant stakeholders
• Manage and lead solution presentations, demos and workshops 
• Change Management / Adoption
• Resource planning, resource forecasting and resource allocation
• Risk Assessments, Quality Assurance and Issue Escalation
• Managing project documentation (Jira, Microsoft Office, G-Drive, Salesforce etc.)
• Managing client, partner and internal stakeholder relationships  
• Planning, prioritising and delivering internal process and project improvements 
• Project evaluation, results measurements 
• Internal Salesforce training and mentoring (Admin & Community Cloud focussed) 
• Technical Requirements Gathering and translating them into Jira's for development teams 
• Hands-on Solution Configuration

Program Manager

Implementation Consultant and Training Manager at Sirenum Ltd.  

• Responsible for delivery of various ISV implementation and training projects across EMEA 
• Pre Sales Solution Support & Post Sales Implementation (including requirements gathering, solution design, solution deployment and support hypercare)
• Solution Presentations & Demos 
• Creating & delivering engaging standard and custom training courses 
• Integrations with third party systems 
• Sales Cloud & Service Cloud implementation 
• Salesforce Communities creation, implementation and integration  
• Exposure to and creation of Lightning Components, Visualforce Pages and Apex

Senior Salesforce Implementation Consultant

Stimulus Consulting

Salesforce Trailhead GTM instructor. Responsible for providing public and private training courses on behalf of Salesforce and Stimulus Consulting across the EMEA region.

• Delivery of various courses to a wide range of clients, including administrator and business administration specialist courses
• Certified to deliver the ADM 201 Administrator Course, BSX 101 Salesforce Fundamentals for Business Administration Specialists course, the RPT 101 Reporting Fundamentals Course and the ANC 101 / ANC 201 and ANC 301 Einstein Analytics courses
• Creation and updating of private training courses and training material for a range of Salesforce
functionality
• Keeping informed and up to date with the latest Salesforce features and releases
• Working closely with customers to meet specific targets and project anticipations

Salesforce Trailhead GTM Instructor

Community Southwark 

Salesforce administrator for Community Southwark. Responsible for restructuring data,
maximising efficiency and harnessing the full features and benefits of their Salesforce
system.

•Proactive requirement gathering and seeking out and identifying system changes
•Modification of system to increase benefits and usability
•Managing new releases of SFDC and successfully rolling out new features
•Creation and maintenance of fields, views, reports, dashboards and other SFDC
objects and functions
•Maintenance and creation of workflows, custom objects, formulas and configurations
within SFDC
•Import and Export of data using Data Loader and other similar tools 
•Creation and distribution of relevant training aids

Salesforce System Engineer

UK Ministry of Defence

Project Manager / Business Analyst for expanded MOD Charter systems implementation / amalgamation. 

Project involved analysing, implementing and amalgamating the MOD Charter CRM system to meet the specific requirements of various departments within the MOD, Army and Royal Navy. 

Amongst other things, my role in the project involved developing the scope of the new system, understanding client needs, allocating resources, developing detailed project plans, managing relationships with internal and external parties and creating and presenting comprehensive documentation and training material. 

The project was delivered on time, within budget and to the desired scope of all stakeholders involved.

Project Manager

Product owner for the Charter System for the Ministry of Defence. Responsible for the improvements, maintenance, management, training and coordination of the entire MOD Charter System. 
 
•	Managed a team of support workers, developing technical expertise and knowledge throughout the organisation and training and advising senior officers and other business stakeholders
•	Identified core issues with the initial set up of the Charter System and developed a set of revisions and key performance indicators that ensured system effectiveness and legislative compliance
•	Increased the overall system adoption rate within the organisation by over 50% as a result of a staged, and progressive, online and classroom based training
•	Implemented the expansion of the system by configuring a multi-tenancy system with 2 new external user bases.  This resulted in increased collaboration, enhanced efficiency and better workflow automation

Product Owner

Quality Assurance Manager.  Responsible for researching, agreeing and specifying data quality assurance and processing procedures.

Quality Assurance Manager

Various Roles

Creating innovative technology and automating businesses of all sizes with Ribbonfish

An experienced, client facing, high impact manager with expertise in team management, project management, constructive problem solving, stakeholder communication, operational planning and training. 

Currently busy creating innovative technology with Ribbonfish Ltd.

Kevin Paul

Shape IT Recruitment

Leading a team of Specialist Salesforce Recruitment Consultants for customers across the UK, Europe & USA. I’ve been specialising in recruiting within the Salesforce space since 2013, I'm part of a exclusive, trusted recruitment partner with a number of highly reputable businesses across a wide range of industries.

Our Salesforce recruitment team focus on the following:

•	Salesforce (All Core Products)
•	CPQ
•	Vlocity / Industries
•	Tableau
•	Slack
•	MuleSoft

We recruit across both the Contract and Permanent market for the below positions within the Salesforce ecosystem:

•	Salesforce Architects – Enterprise, Technical, Solution
•	Salesforce Technical Lead and Developer
•	Salesforce Programme Director and Manager
•	Salesforce Project Manager / Delivery Lead
•	Salesforce Product Owner and Product Managers
•	Salesforce Consultants – Functional, Technical
•	Salesforce Business Analyst
•	Salesforce Administrator
•	Senior Salesforce Appointments – CTO, VP, COO, Head of, Practice Lead

I’m always keen to speak with and support those in my network, so please feel free to call me to find out how we can partner together or drop me an email to arrange a convenient time to speak. Rest assured my profile settings will allow your connection to me to remain confidential.

I recruit for and work with Salesforce specialists that cover the full Salesforce suite including: 
•	Salesforce Customer 360 
•	Salesforce Sales Cloud
•	Salesforce Service Cloud
•	Salesforce Marketing Cloud
•	Salesforce Experience Cloud (Community Cloud)
•	Salesforce CPQ
•	Salesforce Field Service Lightning
•	Customer Data Platform (Salesforce CDP)
•	Slack
•	Salesforce Analytics Cloud
•	Tableau Analytics
•	Salesforce Platform (Force.com)
•	Salesforce Hyperforce
•	Genie
•	Heroku
•	Salesforce Commerce Cloud
•	Integration (MuleSoft)
•	Salesforce Industries (Vlocity)
•	Financial Services Cloud
•	Salesforce Health Cloud
•	Salesforce Einstein / AI
•	Quip
•	Salesforce Net Zero Cloud
•	Salesforce NFT Cloud

Salesforce Team Leader -  Responsible for Contract & Permanent Recruitment - UK, Europe & USA

With the market becoming more and more saturated with "Salesforce Recruitment Agencies", our team have developed a market differentiating staffing offering, in an ever changing competitive market.

We know how difficult it is to find the right calibre of candidate for your Salesforce programmes and having built a strong network of the best independent and permanent professionals on the UK and European markets, our team are well equipped to offer Project, Recruitment advice and aligning great talent for your programmes.

My Specialist Recruitment areas of expertise include:

Salesforce.com (SFDC) Recruitment, Cloud Computing Recruitment, Force.com, Chatter, Apex, Visualforce, Lightning, Communities (Community Cloud), CPQ, SaaS, PaaS, Exact Target, Einstein, Demandware (Commerce Cloud) IT Permanent Recruitment, SOAP/REST, SOQL

We pride ourselves on our candidate service and our ability to spot talent. We aim to keep in touch with IT professionals throughout their career in order to fully understand their career aspirations rather than shoehorning them in to the wrong role.

Senior Salesforce Specialist - Responsible for Contract & Permanent Recruitment - UK, Europe & USA

Modis

My Specialist Recruitment areas of expertise include:

Salesforce Administrator - with ADM201 and ADM211
Salesforce App Builder - Certified App builder
Salesforce Developer - DEV401, DEV501, Platform Developer I, Platform Developer II
Salesforce Consultant - Sales Cloud Certified, Service Cloud Certified, Marketing Cloud, CPQ
Salesforce System Analyst - Business Analysts, Testing analysts etc.
Salesforce Architect - Solution, Technical, Application & Integration
Salesforce/CRM Project Manager
Salesforce Integration expert (Data and Systems integration)
Salesforce Marketing Automation specialists – Eloqua, Pardot, Marketo, ExactTarget
Salesforce Trainer - etc...
Senior Appointments & Executive Search - Director, CTO, Programme Managers

Salesforce.com (SFDC) Recruitment, Cloud Computing Recruitment, Force.com, Chatter, Apex, Visualforce, Lightning, Communities (Community Cloud), CPQ, SaaS, PaaS, Exact Target, Einstein, Demandware (Commerce Cloud) IT Permanent Recruitment, SOAP/REST, SOQL

My candidate service includes:

•Career Consultation – Initial meeting to discuss your history, goals and companies to approach
•CV Workshops – Working together to present your skills in an accurate and concise light
•Target Companies – We approach a list of hand picked companies on your behalf
•Marketing to relevant companies and professionals
•Exclusivity – We can represent you exclusively in the market place, this saves you time and is important when trying to maintain confidentiality and a professional image
•Progress Reports – Written and Verbal feedback from the market place
•Interview Preparation 
•Interview Debrief 
•Counteroffer Consultation – Managing the resignation process
•After Placement Meeting

Salesforce Specialist Recruiter - Modis

Huxley Associates

Mechanical Design Specialist Consultant (M.Mtungi@huxley.com)

Liquid Personnel

Recruitment Consultant

As a Salesforce Team Leader at Shape IT Recruitment, I have been specialising in recruiting within the Salesforce space for over eight years, leading a team of specialist consultants for customers across the UK, Europe, and USA. I have a strong network of the best independent and permanent professionals in the Salesforce ecosystem, and I offer project and recruitment advice to align great talent with the right programmes and organisations.

My mission is to help the best Salesforce professionals in the market maximise their skills and potential by facilitating their next career move with clients that strongly match their values and also exceed their expectations. I work with clients across a number of business sectors, including start-ups, SMEs, multinational organisations, media, fintech, nonprofit, retail, healthcare, and financial services. I act as a trusted advisor to cater to our clients' unique challenges and advise on solutions to allow them to reach their desired outcomes and future within the Salesforce ecosystem. I contribute to their business growth in a fast-paced, collaborative, and digital space.

taplio

The Battle

Kevin Paul

Mudiwa Mtungi ☁

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