Ribbonfish

At Ribbonfish we automate businesses. 

As the Head of Professional Services, my responsibilities include managing the Solutions Team, Implementation Team, Support Team and Training Team, overseeing and allocating project resourcing and staffing and collaborating with leadership to ensure the best customer experiences

Our priority is to ensure that our projects generate maximum value for our clients.

Head Of Professional Services

Sirenum

Head of Professional Services within Sirenum 

-Managing the Solutions Architect Team, Implementation Team, Support Team and Training Team
-Overseeing and allocating project resourcing and staffing
-Collaboration with leadership of all Sirenum functions to ensure Sirenum provides the best customer experiences
-Lead and improve the performance of the Professional Services Team, ensuring high productivity , engagement and retention 
-Ensuring growth and development opportunities for the Professional Services Team
-Supporting the Sales Cycle
-Accountable for the highest quality standards in project delivery
-Maintaining and enhancing value provided by the services team to clients
-Customer Adoption Support in close collaboration with the BA Team, Customer Success Team and Sales team
-Assisting in the Sirenum / Salesforce platform configuration / build of projects where necessary

Program Manager within Professional Services at Sirenum Ltd. 

• Leading and program managing client and internal projects across EMEA, US and APAC. 
• Defining the project scope, goal, milestones and timelines
• Coordinating & communicating the delivery plan to the project team, client and relevant stakeholders
• Manage and lead solution presentations, demos and workshops 
• Change Management / Adoption
• Resource planning, resource forecasting and resource allocation
• Risk Assessments, Quality Assurance and Issue Escalation
• Managing project documentation (Jira, Microsoft Office, G-Drive, Salesforce etc.)
• Managing client, partner and internal stakeholder relationships  
• Planning, prioritising and delivering internal process and project improvements 
• Project evaluation, results measurements 
• Internal Salesforce training and mentoring (Admin & Community Cloud focussed) 
• Technical Requirements Gathering and translating them into Jira's for development teams 
• Hands-on Solution Configuration

Program Manager

Implementation Consultant and Training Manager at Sirenum Ltd.  

• Responsible for delivery of various ISV implementation and training projects across EMEA 
• Pre Sales Solution Support & Post Sales Implementation (including requirements gathering, solution design, solution deployment and support hypercare)
• Solution Presentations & Demos 
• Creating & delivering engaging standard and custom training courses 
• Integrations with third party systems 
• Sales Cloud & Service Cloud implementation 
• Salesforce Communities creation, implementation and integration  
• Exposure to and creation of Lightning Components, Visualforce Pages and Apex

Senior Salesforce Implementation Consultant

Stimulus Consulting

Salesforce Trailhead GTM instructor. Responsible for providing public and private training courses on behalf of Salesforce and Stimulus Consulting across the EMEA region.

• Delivery of various courses to a wide range of clients, including administrator and business administration specialist courses
• Certified to deliver the ADM 201 Administrator Course, BSX 101 Salesforce Fundamentals for Business Administration Specialists course, the RPT 101 Reporting Fundamentals Course and the ANC 101 / ANC 201 and ANC 301 Einstein Analytics courses
• Creation and updating of private training courses and training material for a range of Salesforce
functionality
• Keeping informed and up to date with the latest Salesforce features and releases
• Working closely with customers to meet specific targets and project anticipations

Salesforce Trailhead GTM Instructor

Community Southwark 

Salesforce administrator for Community Southwark. Responsible for restructuring data,
maximising efficiency and harnessing the full features and benefits of their Salesforce
system.

•Proactive requirement gathering and seeking out and identifying system changes
•Modification of system to increase benefits and usability
•Managing new releases of SFDC and successfully rolling out new features
•Creation and maintenance of fields, views, reports, dashboards and other SFDC
objects and functions
•Maintenance and creation of workflows, custom objects, formulas and configurations
within SFDC
•Import and Export of data using Data Loader and other similar tools 
•Creation and distribution of relevant training aids

Salesforce System Engineer

UK Ministry of Defence

Project Manager / Business Analyst for expanded MOD Charter systems implementation / amalgamation. 

Project involved analysing, implementing and amalgamating the MOD Charter CRM system to meet the specific requirements of various departments within the MOD, Army and Royal Navy. 

Amongst other things, my role in the project involved developing the scope of the new system, understanding client needs, allocating resources, developing detailed project plans, managing relationships with internal and external parties and creating and presenting comprehensive documentation and training material. 

The project was delivered on time, within budget and to the desired scope of all stakeholders involved.

Project Manager

Product owner for the Charter System for the Ministry of Defence. Responsible for the improvements, maintenance, management, training and coordination of the entire MOD Charter System. 
 
•	Managed a team of support workers, developing technical expertise and knowledge throughout the organisation and training and advising senior officers and other business stakeholders
•	Identified core issues with the initial set up of the Charter System and developed a set of revisions and key performance indicators that ensured system effectiveness and legislative compliance
•	Increased the overall system adoption rate within the organisation by over 50% as a result of a staged, and progressive, online and classroom based training
•	Implemented the expansion of the system by configuring a multi-tenancy system with 2 new external user bases.  This resulted in increased collaboration, enhanced efficiency and better workflow automation

Product Owner

Quality Assurance Manager.  Responsible for researching, agreeing and specifying data quality assurance and processing procedures.

Quality Assurance Manager

Various Roles

Creating innovative technology and automating businesses of all sizes with Ribbonfish

An experienced, client facing, high impact manager with expertise in team management, project management, constructive problem solving, stakeholder communication, operational planning and training. 

Currently busy creating innovative technology with Ribbonfish Ltd.

Kevin Paul

Oneiro Technologies, Inc

I founded Oneiro Technologies to provide turn-key automation systems for your e-commerce, distribution, fulfillment, or manufacturing operation.

I developed an innovative approach for warehousing which requires 15% of the labor and 50% of the space. Sound expensive? You might be surprised to hear about a typical 18 month payback.

Oneiro Technologies' purpose is to make innovative material handling solutions accessible to all. I bring robotics, augmented/extended reality, fulfillment software, and AI to operations of all sizes by being lean and having strategic partnerships. We are nimble and able to adapt to your needs.

I have been able to save millions of dollars per year for distribution and fulfillment operations by pursuing technology that truly works. It isn't easy to be cutting edge but it's my passion to develop a trusting relationship with both our clients and our suppliers.

I can offer what most can't...a world class solution fit to the needs of your operation with focus and agility.

Founder & CEO

ShipStork

ShipStork is a new type of 3PL fulfillment business.

Built from the ground up with a tech forward approach. We embrace automation and use it curate an amazing merchant experience. 

The consumer is our main focus. We will delight every step of the way from the time the order is placed until it is received. If it needs to be returned we make that a delight as well.

I believe this is what the fashion industry needs, tech forward fulfillment.

Stay tuned as we share the journey.

Co-Founder

DCS - Designed Conveyor Systems LLC

DCS is a great organization with an amazing close knit culture. 

My role here was to concept and sell cutting edge automation systems for e-commerce warehouses. Some people called my ideas crazy, some loved them. It was fun keeping the team on their toes. 

Together we built some amazing things through solid partnerships with OEM suppliers and clients alike.

We did a lot, providing fully integrated systems encompassing high speed pouch, case, tote & pallet 
handling. This included accumulation, merging, sortation, distribution, order fulfillment, inspection, verification, high density storage, WMS interfacing, truck loading & unloading, and robotic deployment.

I left DCS because it was just time to pursue my own crazy dreams of founding my own business.

Sr. System Sales Consultant

Intelligrated

I worked with Dave Stinson along with the awesome and eccentric Western Region team. Dave brought me in to build a controls team from scratch for the region. It was a great challenge of building a new team while concepting and selling automated systems to new customers.

As the principal engineer I was responsible for approving designs from both Mike Smeltzer's concepting team and Tim Lasko's engineering team. After a few rounds of back and forth, a white board full of dry erase marker notes, and Kevin Gray saying something hilarious, we would settle on something that would work for the customer.

We executed projects for citrus, almond, wine and various other industries. We even executed a project in a cold storage (-15 degree) facility. Yep that was cold...

Great team and great memories!

Principal Engineer

Barry-Wehmiller Design Group

Becoming a Director at Design Group means you know how to lead and you have a solid client base.

During this time I was located in the Modesto, CA office. We had a lot of projects focused on wineries both big and small. My team of project managers and engineers knew how to get the job done and be entertaining as well. Late night working sessions were often accompanied by a showing of Super Troopers or some other slapstick comedy.

We developed budgets for customers and helped them justify big spending projects by calculating the IRR.

The project management team was a well oiled machine executing projects as big as $30MM. They were masters at negotiating OEM equipment purchases and herding the cats (team members) as PMs do best. At one point our little office of 12 had a significant portion of the Design Group nationwide staff working on our winery projects. 

The mechanical engineering team spearheaded the first 3D laser scanning and facility design that I know of and were great at developing user friendly layouts in CAD. FAT tests were rock solid. 

The electrical engineering team knew NEC, UL and NFPA 79E compliance like the back of their hand. They programmed Allen Bradley PLCs in their sleep and some even loved it enough to automate things at home.

It was a pleasure leading this team.

Director

Accountable for managing all aspects of industrial engineering projects from conceptual design through execution.  

The majority of projects managed were in the consumer beverage industry i.e. bottled water, carbonated soft drinks, beer and wine.

Accountable for all aspects of electrical engineering, controls engineering, and mechanical engineering for multiple high speed packaging lines.  This included hard-to-handle bottles such as light weight PET water bottles and reverse tapered wine bottles.

Project Engineer

Anheuser-Busch

PLC, HMI and simulation programming for utility systems, brewing process and packaging lines.

Engineer

I Automate Warehouses with Robots and AI --> Let's double your capacity with only 25% of the labor \\ System Integrator with over 25 years and $250MM of capital project experience \\ Founder of Oneiro Technologies

Your warehouse has orders to get out the door, quickly and accurately. Perhaps you have considered new automation but are unsure about what works for your specific needs. 

That’s where I help. Oneiro Technologies is a turn-key provider of automated solutions. I implement solutions tailored to your business. Focused on flexibility and scalability so that it works for you today and into the future. 

If you operate a warehouse, you face challenges every single day. I am not a consultant that only tells you how to fix your problems. I will develop solutions and implement those solutions. I cook what I eat so, I am with you throughout the entire process. 

If you have the desire to get more orders out the door with greater accuracy while lowering your expenses, consider this an invitation. 

Let’s kick things off with a free discovery session. It’s an opportunity for open dialogue, where I’ll listen and ask questions to understand your needs better. This session is commitment-free – it might just leave you with valuable insights to ponder or actionable ideas for future endeavors.

Curious? Reach out directly or book a time through the link in my profile. Let's explore what's possible together.

——

About me. 

Have you ever had a nickname?

I was once dubbed “The Wolf” by a colleague. No, not the one from Wall Street but in reference to the problem-solver from 'Pulp Fiction.'

Why the comparison? Because I fix the very problems that give fulfillment warehouses and manufacturing facilities sleepless nights.

But I won’t label myself as an “expert” as there are no experts.

So, who am I? I am a turn-key system integrator with a very particular set of skills, skills I have acquired over a very long career. Skills that allow me to develop creative solutions for your most nagging problems.

taplio

The Battle

Kevin Paul

Drew Thomas

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?