British Council

Principal Designer

Accenture Song

My role involved leading the Strategic Design practice at Accenture Song Poland, serving clients across Europe and the Middle East; facilitating multinational leadership and client sessions; providing international communications coaching to the local team and leadership.

Senior Manager | Design Lead | Communications Coach

Datacom

My role involved leading the Design & Experience team at Datacom, the largest creative and technology services company in Australasia. I was also responsible for designing and leading coaching and collaboration sessions for senior Government and corporate stakeholders and executives.

Built and scaled the team as a new, multi-disciplinary group of designers, researchers, and artists, working for large Government and private sector clients.

General Manager | Leadership Coach | Creative Facilitator

Solnet (now part of Accenture)

My role was responsible for Solnet's national creative practice. I was also responsible for providing strategic advice and coaching to the leaders and teams of large New Zealand organisations, helping them understand digital transformation and deliver impactful digital products and services. 

Delivered experience and service design work for organisations including MSD, MoH, NZDF, Transpower, Farmers Retail Group, ACC, and Te Taura Whiri i te Reo Māori.

Digital Practice Lead | Facilitator | Leadership Coach

Element Digital Consulting

Founder of a strategic advisory and coaching service for digital transformation and communication. Created and led numerous leadership coaching sessions for public and private sector. Advised Government ministries and corporate clients on communication and digital strategy. Mentor to the Victoria University Graduate programme.

Director | Leadership & Communications Coach | Mentor

ClemengerBBDO / Touchcast

Experience and customer innovation coach and strategist for New Zealand's leading brand & digital experience agency Clients included Education NZ, Toyota, New Zealand Post, Spark and many more.

Director of Digital Innovation (contract)

SSL Consulting

Advisor and coach for multinational companies (Microsoft, Sony, 3 Mobile) and executives on digital transformation, digital communication, and creativity.

Lead Advisor | Leadership & Digital Communications Coach

Musician

Musician and session vocalist. Signed to AR Vocal Management. Wrote, recorded and demo-ed for the likes of Guy Massey (Paul McCartney, Ed Sheeran), Paul Steel (Empire of the Sun), Groove Armada, Ben Carrigan (The Thrills), Dan Spartacus and many more.

Session vocalist

Ogilvy Public Relations

Head of the UK office and European hub of Ogilvy’s global Digital Influence network; as the strategic lead, I oversaw  delivery of digital experience strategy and design at a pan-European and global level for blue-chip clients  including Volvo, IBM, Grohe, Motorola, Cisco, UPS and Ralph Lauren.

Notable achievements:
- leading the global digital strategy for Volvo's flagship e-car program
- increasing positive engagement across key digital channels for Motorola by 800%
- groundbreaking interactive live video event via Facebook featuring Boris Becker, for Ralph Lauren as part of its Wimbledon sponsorship
- digital planning for Nestle, UPS, IBM and more
- new business wins from Grohe, Cisco & IBM

Head of Digital Influence

One of two people responsible for the digital strategy and experience practice at DigitasLBi. Managed UK & pan-European engagements for blue-chip clients including Lloyds Bank, Sony, Volkswagen, M&S, Starwood Hotels, Orange, Oxfam & British Red Cross

Notable highlights:

- Pioneering converged media campaign for Starwood Hotels across paid, owned & earned media
- Managing digital for the British Red Cross' annual Refugee Week appeal
- Interactive European campaign via bespoke microsite & Facebook apps for Sony Playstation
- New business wins - Orange, Sony, M&S and Lloyds TSB 
- Representative on the first IAB Social Media Council

Digital Lead

Curious about how you can gain greater influence as a Polish executive working with international teams? 
Do you want to unlock the secrets of better collaboration and business communication in English?

I help Polish executives master the skills essential for success in international business. 

My approach is to work 1:1 or with small senior teams. Contact me today via LinkedIn DM or book an intro meeting by clicking ‘Umów Spotkanie’ / ‘Book An Appointment.’

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Originally from New Zealand, now based in Warsaw, I have lived in five countries and worked in 10, leading senior teams for companies and clients such as Ogilvy, Accenture, and Microsoft. 

This experience has given me a unique understanding of both the Polish and the Anglo-American perspective, and the challenges of working across cultures. 

Polish and Anglo-American styles of business are quite different. Problem-solving, collaboration, and business communication are just some of the areas where cultural contrasts cause issues. 

Many Polish executives have told me they are frustrated at not getting the results they want when working with international clients or colleagues.

The good news is that we can fix this.

I will support you in learning: 
- creative leadership techniques for better business problem-solving 
- skills to communicate persuasively in English
- cultural awareness to easily navigate differences and manage multi-national teams

Coaching will benefit any Polish business leader or executive team working with Anglo-American clients or colleagues, particularly those where English is the daily language of business.

My approach is to work 1:1 or with small senior teams. Contact me today via LinkedIn DM or book an intro meeting by clicking ‘Umów Spotkanie’ / ‘Book An Appointment.’

Specialties: Creativity, Team Leadership, Business Communication, Innovation and Problem-Solving, Strategic Planning, Behavioural Design, Coaching and Facilitation

Kev F.

Bayes Business School

After studying a Master’s in Innovation, Creativity and Leadership at Bayes Business School (formerly Cass), BBS engaged me as Senior Project Manager for the Lord Mayor of London’s Chief Risk Officer Initiative. As regulation has increased, CROs have been facing challenges to balance two imperatives, risk avoidance and risk-taking, to enable business growth. 
Academic researchers were commissioned to survey City of London CEOs and CROs and understand the challenges and opportunities for improvement, while I briefed them on current regulations and risk management practices as a subject matter expert.
 
Key highlights:
► Secured 75% CRO participation rate.
► Devised and planned leadership event with focus on driving growth supported by robust regulation.

My expertise includes:  ♦ Regulatory Compliance ♦ Risk Management  ♦ Innovation ♦ Stakeholder Management ♦ Team Development

Senior Project Manager, Lord Mayor’s Chief Risk Officer Initiative 

Non-Executive Director and Advisory Portfolio

Board Member - Actively SeeKING

The Innovation Platform

Working as a freelance consultant for three years, I advised organisations on trustee-directed invested funds, operational and technological transformations and change management. I also undertook projects that involved leading regulatory change, consumer duty regulation, and operational change for regulated products, such as: managed funds, discretionary investment management services (DIMS) and exchange-traded funds (ETFs).

My expertise includes: ♦ Operational Leadership ♦ Strategic Planning ♦ Technological Transformations ♦ Innovation ♦ Relationship Management ♦ Risk Management ♦ Team Leadership ♦ Financial Management ♦ Communication Skills ♦ Adaptability ♦ Interpersonal Skills ♦ Investment Governance
Key projects:
► Interim Head of InvestmentOperations, Freemasons Charitable Trust.
► Senior Project Manager, Smartshares Ltd (a New Zealand Stock Exchange subsidiary)
► Interim Head of Finance, Technix.
► Life insurance company, AMP
► Asset Manager and Pension Provider, Anglican Financial Services

Independent Investment Consultant

Todd Family Office

Hired to modernise and upgrade investment operations and build sustainable, compliant systems against increasing regulations. My remit covered investment operations, custody, fund accounting, trustee administration, finance and P&L, client accounting, legal and risk management, technology and office logistics.
Key highlights:
► Implemented significant change across the investment operations value chain; custody, fund accounting and implemented new registry systems.
► Improved governance by developing frameworks for conducting multi-jurisdictional business (UK, Europe and the US), and relationship management of external suppliers (auditors, custodians, law firms, etc.).
► Unlocked barriers to pipeline projects, working closely with the CEO on strategy development.
► Increased fund inflows by digitising information that drove client satisfaction.  
► Reduced fund administration costs with modernised product offering.
► Created high-performing, highly motivated teams through greater empowerment.


My expertise includes: ♦ Leadership ♦ Strategic Thinking ♦ Industry Knowledge ♦ Client Focus ♦ Regulatory Compliance ♦ Operational Excellence ♦ Financial Acumen ♦ Team Leadership ♦ Talent Development ♦ Technology Innovation

Chief Operating Officer

Head of Wealth Management

Public Trust

During my tenure, the firm promoted me three times culminating in General Manager of the NZ$30M revenue wealth business. I was tasked with steering a NZ$20M technology implementation as well as commercialising the loss-making charitable and farm trust services units. 
Key highlights:
► Implemented new investment registry systems and processes
► Succesfully outsourced unit pricing and fund accounting. Implementing operational processes to support the outsourced business model
► Reduced compliance and operational costs by NZ$500K.
► Grew investor clients by 12% and net new funds under management by NZ$97M.
► Enhanced governance and risk management.
► Turned charitable and farm trust services business into profit.

My expertise includes: ♦ Strategic Planning ♦ Operational Leadership ♦ Client Service ♦ Compliance ♦ Risk Management ♦ Financial Management ♦ Industry Knowledge

General Manager - Wealth & Investment Operations

As team lead for 150 staff across four locations, I was tasked with delivering a significant organisational transformation.
Key highlights:
► Improved customer net promoter scores by 15% through streamlined operations and enhanced client service.
► Refocused operations team on process and productivity improvements.
► Increased employee engagement by 32%.

General Manger - Operations

Financial Controller & Head of Investment Services

Member Board of Trustees - TG McCarthy Trust 

Jacques Martin New Zealand

Head of Risk Management

Head of Product - Investments & Insurance

Head of Risk & Compliance - Investments & Insurance

Head of Strategy & Change

As a Master’s-educated senior executive with 25 years’ experience, I have delivered multiple profitable business change programs and transformations. Spanning asset and investment management (buy-side), trustee administration, family office management and insurance, my goal is to create operational excellence with a combination of strategic thinking, leadership, exceptional client service and people development.
In business, there is always something that requires improvement, or a hurdle to surmount. When it comes to operations, I have found it is more about the people than the system or process. Empowering teams to problem-solve within their areas of expertise delivers fast and smart results and often translates into motivated teams and superior performance.
Common threads in my career involve technological transformations, process improvements and leading people through change. At Public Trust, I was promoted three times culminating in General Manager, Wealth. I steered their NZ$20M technology implementation that resulted in more investors and net new FUM.
Faced with growth and sustainability, the Todd Family Office hired me to modernise the product offering, upgrade operations and build sustainable, compliant systems. I introduced controls and procedures to manage risk and frameworks that improved governance. One matrix ensured compliance with multi-jurisdictions’ regulatory requirements, and a relationship management framework made our approach to external advisors consistent.
As a consultant, I helped diverse organisations resolve regulatory demands from remediation to integrating new responsibilities such as Consumer Duty. I also re-engineered operations that delivered scalability, fund accounting efficiencies and streamlined processes for faster client responses.
After studying for an MBA in leadership and innovation, I was hired by my business school to project-manage the Lord Mayor’s new initiative that seeks to identify ways a Chief Risk Officer can facilitate risk-taking for growth while managing risk and regulatory demands. 
Highly pragmatic, I value fairness in the work environment. I also have a curious mind and am deeply resilient, which in part, is likely due to my forward-looking perspective. With a facility for financial data analysis and skill in navigating complex, ambiguous problems, I am well-equipped to find a way forward.
Now ready for a new challenge, please message me if you are a recruiter or a like-minded professional looking to grow your network of operations experts.

Call: +44 (0)7481 267667
Email: me.webster123@gmail.com

taplio

The Battle

Kev F.

Monique Webster

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