British Council

Principal Designer

Accenture Song

My role involved leading the Strategic Design practice at Accenture Song Poland, serving clients across Europe and the Middle East; facilitating multinational leadership and client sessions; providing international communications coaching to the local team and leadership.

Senior Manager | Design Lead | Communications Coach

Datacom

My role involved leading the Design & Experience team at Datacom, the largest creative and technology services company in Australasia. I was also responsible for designing and leading coaching and collaboration sessions for senior Government and corporate stakeholders and executives.

Built and scaled the team as a new, multi-disciplinary group of designers, researchers, and artists, working for large Government and private sector clients.

General Manager | Leadership Coach | Creative Facilitator

Solnet (now part of Accenture)

My role was responsible for Solnet's national creative practice. I was also responsible for providing strategic advice and coaching to the leaders and teams of large New Zealand organisations, helping them understand digital transformation and deliver impactful digital products and services. 

Delivered experience and service design work for organisations including MSD, MoH, NZDF, Transpower, Farmers Retail Group, ACC, and Te Taura Whiri i te Reo Māori.

Digital Practice Lead | Facilitator | Leadership Coach

Element Digital Consulting

Founder of a strategic advisory and coaching service for digital transformation and communication. Created and led numerous leadership coaching sessions for public and private sector. Advised Government ministries and corporate clients on communication and digital strategy. Mentor to the Victoria University Graduate programme.

Director | Leadership & Communications Coach | Mentor

ClemengerBBDO / Touchcast

Experience and customer innovation coach and strategist for New Zealand's leading brand & digital experience agency Clients included Education NZ, Toyota, New Zealand Post, Spark and many more.

Director of Digital Innovation (contract)

SSL Consulting

Advisor and coach for multinational companies (Microsoft, Sony, 3 Mobile) and executives on digital transformation, digital communication, and creativity.

Lead Advisor | Leadership & Digital Communications Coach

Musician

Musician and session vocalist. Signed to AR Vocal Management. Wrote, recorded and demo-ed for the likes of Guy Massey (Paul McCartney, Ed Sheeran), Paul Steel (Empire of the Sun), Groove Armada, Ben Carrigan (The Thrills), Dan Spartacus and many more.

Session vocalist

Ogilvy Public Relations

Head of the UK office and European hub of Ogilvy’s global Digital Influence network; as the strategic lead, I oversaw  delivery of digital experience strategy and design at a pan-European and global level for blue-chip clients  including Volvo, IBM, Grohe, Motorola, Cisco, UPS and Ralph Lauren.

Notable achievements:
- leading the global digital strategy for Volvo's flagship e-car program
- increasing positive engagement across key digital channels for Motorola by 800%
- groundbreaking interactive live video event via Facebook featuring Boris Becker, for Ralph Lauren as part of its Wimbledon sponsorship
- digital planning for Nestle, UPS, IBM and more
- new business wins from Grohe, Cisco & IBM

Head of Digital Influence

One of two people responsible for the digital strategy and experience practice at DigitasLBi. Managed UK & pan-European engagements for blue-chip clients including Lloyds Bank, Sony, Volkswagen, M&S, Starwood Hotels, Orange, Oxfam & British Red Cross

Notable highlights:

- Pioneering converged media campaign for Starwood Hotels across paid, owned & earned media
- Managing digital for the British Red Cross' annual Refugee Week appeal
- Interactive European campaign via bespoke microsite & Facebook apps for Sony Playstation
- New business wins - Orange, Sony, M&S and Lloyds TSB 
- Representative on the first IAB Social Media Council

Digital Lead

Curious about how you can gain greater influence as a Polish executive working with international teams? 
Do you want to unlock the secrets of better collaboration and business communication in English?

I help Polish executives master the skills essential for success in international business. 

My approach is to work 1:1 or with small senior teams. Contact me today via LinkedIn DM or book an intro meeting by clicking ‘Umów Spotkanie’ / ‘Book An Appointment.’

---

Originally from New Zealand, now based in Warsaw, I have lived in five countries and worked in 10, leading senior teams for companies and clients such as Ogilvy, Accenture, and Microsoft. 

This experience has given me a unique understanding of both the Polish and the Anglo-American perspective, and the challenges of working across cultures. 

Polish and Anglo-American styles of business are quite different. Problem-solving, collaboration, and business communication are just some of the areas where cultural contrasts cause issues. 

Many Polish executives have told me they are frustrated at not getting the results they want when working with international clients or colleagues.

The good news is that we can fix this.

I will support you in learning: 
- creative leadership techniques for better business problem-solving 
- skills to communicate persuasively in English
- cultural awareness to easily navigate differences and manage multi-national teams

Coaching will benefit any Polish business leader or executive team working with Anglo-American clients or colleagues, particularly those where English is the daily language of business.

My approach is to work 1:1 or with small senior teams. Contact me today via LinkedIn DM or book an intro meeting by clicking ‘Umów Spotkanie’ / ‘Book An Appointment.’

Specialties: Creativity, Team Leadership, Business Communication, Innovation and Problem-Solving, Strategic Planning, Behavioural Design, Coaching and Facilitation

Kev F.

Adyen

Account Manager

Microsoft

- responsible for Top Unmanaged accounts in Czech Republic and Slovakia
- establishing relationships with BDMs
- focusing on Cloud adoption and growth 
- coordinating communication between teams to ensure positive outcome and experience 

via Accenture

Customer Lifecycle Manager

- Being a part of Microsoft's new support team for Microsoft 365
- Acting as a primary technical contact
- Delivering technical troubleshooting and problem solving solutions, including issues escalated to SMEs and Product Groups 
- Communicating with customers via Phone and Email 
- Providing educative remote sessions to help customers' orientation in Microsoft 365 and its parts

via Networg

External Microsoft 365 Support Engineer

- Managing, qualifying, and developing existing leads and new prospects (outbound and inbound) with aim to produce qualified opportunities;
 - Interacting with and qualifying prospects via phone and email;
 - Detailing interactions with prospects as activities and notes in a CRM to ensure effective pipeline management, and providing feedback upon request, on lead scoring and grading;
 - Aligning prospect challenges with the offered solution;
 - Consistently achieving leads quota to ensure revenue objectives;
 - Developing and executing high value presentations and product demonstrations;
 - Providing market feedback and specific feedback to the direct management, to ensure continuous process optimization, and a structured/productive communication flow.
 - Performing effective online demos to prospects
 - Researching accounts, identifying key players and generating interest

via Bulpros / Innotec International

Cloud Business Development Representative

NETWORG

- Building and cultivating strong relationship with existing clients
- Following up with prospects several times throughout the sales cycle to ensure needs are being met
- Handling complaints and negotiations
- Maintaining a database of contact information
- Recognizing and qualifying new business opportunities
- Presenting and demonstrating the value of products and services to prospective buyers
- Coordinating small projects and monitoring their progress

Wargaming

Via TELUS International Europe

- Communicating with international customers on a daily basis via ticket system
- Responding to clients‘ requests, providing information and advising when appropriate
- Understanding customers‘ issue, meeting their needs and overachiving thier expectations
- Assisting others in a friendly and professional manner
- Using billing system and billing consoles
- Taking ownership of clients’ concerns and resolving issues
- Monitoring players for violations of gaming regulations or policies
- Troubleshooting 
- Diagnosing and resolving technical hardware and software issues involving internet connectivity
- Researching required information using available resources
- Following standard processes and procedures
- Staying current with system information, changes and updates
- Using internal software and computer skills on daily basis

Gaming Support Representative

De Vere

- Appointed as a Family Liaison Officer, looking after mid and large tourist groups 
- Providing an excellent customer service to clients- Acting as a primary point of contact
- Handling complaints
- Taking ownership of clients’ concerns and resolving issues
- Acting as a trusted intermediary between clients and other departments
- Providing information related to the accommodation and possible entertainment options

Customer Service Associate at Beaumont Estate

Striving to help large and small organisations across all industries to navigate better in the Payments industry, with our unified platform.

taplio

The Battle

Kev F.

Marek Dubsky

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