Relyance AI

Large Enterprise Customer Consultant 

CIO Scholarship Fund

We are a non profit organization that seeks to provide schools with endowments to create scholarship opportunities for students in the information systems, computer science, and related technology fields.

In 2002 a group of Silicon Valley Chief Information Officers were selected to collaborate on what would become a series of books dedicated to the profession of information technology.  In 2003, these CIOs agreed to establish a 501(c)(3) charitable foundation so that 100% of profits could go towards educating our future information technology leaders.  Since its inception multiple authors on books related to information technology and security have dedicated profits in part or whole to the fund. In 2010, the CIOs combined efforts to hold the first annual CIO Scholarship Fund Golf fundraising event that brings together over 150 IT Execs, Tech Vendors, and Volunteers a year.

Responsibilities: Help engage with Student Alumni and activate University Partnerships.

Advisor

Us In Technology

I have made it my mission to help diversify the tech industry by sourcing qualified underrepresented people to entry-level tech positions. Represented is defined as A generation college graduate, an individual of an underrepresented ethnicity in the space, a woman, and a member of the LGBTQ community. If you are looking to diversify your organization with an individual who falls into one of the above categories, please reach out, as I have a ton of phenomenal candidates ready for their opportunity to prove they too belong. Please follow my our In Technology page as we continue to build. #TogetherWeAreStronger

GTM Leader

Revenue Collective

Participant of 2021 Rising Executive Cohort led by CEO and Founder Sam Jacobs

Admitted to Revenue Collective's program geared toward accelerating my career through a 12-month comprehensive course designed to enhance my skill sets and prepare you to strategically level-up. 

Able to work with industry-leading experts, who provide learnings from private group lessons, facilitated cohort sessions, and additional resources to prepare for a career as an executive.

Rising Executives Member

Radware

Manage 24 Global Enterprise Major accounts in the PAC Northwest Region. Radware (NASDAQ: RDWR) is a global leader in application delivery and cyber security solutions for virtual, cloud, and software-defined data centers. Its award-winning solutions portfolio delivers service level assurance for business-critical applications while maximizing IT efficiency. Our Machine Learning and automation capabilities separate us from many of our competitors in the space of WAF, DDOS, Bot Management, and Load Balancing. Radware solutions empower more than 10,000 enterprise and carrier customers worldwide- including 8 of the world’s top 12 stock exchanges and 12 of the top 22 global financials

Territory Include: Bay Area + PAC NW

$2.6M Quota: Attainment 126%, 100% Logo Renewal, 
$1.4M Quota (Yr.1) 116% Quota Attainment, 162% NRR

VAR Transactions:
Guidepoint, Optiv, Softchoice

Major Account Manager

Agari

Regional Sales Manager at Agari responsible for all accounts in Idaho, Montana, Wyoming, and the Dakotas.

**President's Club 

Agari, a leading cybersecurity company, is trusted by leading Fortune 1000 companies to protect their enterprise, partners and customers from advanced email phishing attacks. The Agari Email Trust Platform™ is the industry's only solution that 'understands' the true sender of emails, leveraging the company's proprietary, global email telemetry network and patent-pending, predictive Agari Trust Analytics to identify and stop phishing attacks.

Regional Sales Manager (Enterprise)

Protecting the leading fortune 1000 companies against targeted spear phishing attacks and business email compromise messages by authenticating and verifying the true senders identity. 

Agari, a leading cybersecurity company, is trusted by leading Fortune 1000 companies to protect their enterprise, partners and customers from advanced email phishing attacks. The Agari Email Trust Platform™ is the industry’s only solution that ‘understands’ the true sender of emails, leveraging the company’s proprietary, global email telemetry network and patent-pending, predictive Agari Trust Analytics to identify and stop phishing attacks. The platform powers Agari Enterprise Protect, which help organizations protect themselves from advanced spear phishing attacks, and Agari Customer Protect, which protects consumers from email attacks that spoof enterprise brands. Agari, a recipient of the JPMorgan Chase Hall of Innovation Award and recognized as a Gartner Cool Vendor in Security, is backed by Alloy Ventures, Battery Ventures, First Round Capital, Greylock Partners and Scale Venture Partners.

Responsibilities:
•	Pitch Agari Platform solution to C-level executives (Enterprise).
•	Self-prospect via DiscoverOrg, Zoom, and LinkedIn Sales Navigator.
•	Qualify Warm Leads
•	Cold call/Cold email
•	Help onboard new team members
•	Consulted with VP’s and Co-founders on market strategy and how to position and improve 
        white papers
•	Created campaigns and opened outbound deals with Fortune 1000 companies
•	Created a successful cold calling sales cadence, which included an OVS (Opening Value 
         Statement), sheet music, and an email drip.
•	Logged KPI's daily via Salesforce.com
•	Established a strong and credible social media network, with many C-level executives in the Cyber- 
        Security space

Achievements:
* 2018 Q1 Quota attainment 119%
* 2017 180% Q4 Quota attainment
* 2017 Agari Sales Development Rep of the Year

Enterprise- Inside Sales Consultant

memoryBlue

memoryBlue is a premiere inside sales consulting firm headquartered outside of Washington, D.C, with offices in Austin, TX and Silicon Valley. Named to the Inc. 5000’s list of America’s Fastest Growing Companies for three consecutive years, memoryBlue is nationally recognized for growing and finding top inside sales talent for outsourced consulting and direct-hire permanent placement.

Since 2002, over 300 high-tech clients have trusted memoryBlue to fuel their growth by breaking into their strategic prospect accounts, uncovering net new revenue opportunities to fill their sales pipelines, managing Inside Sales teams, and directly placing top sales talent to build out their teams internally. The memoryBlue client portfolio runs the full gamut, ranging from industry heavyweights – EMC, Symantec, McAfee, IBM – to a host of the hottest tech startups – Eloqua pre-acquisition by Oracle, Box pre-IPO, and FoundationDB pre-acquisition by Apple.

Sales Training:
Sandler Sales Training by Guru Ganesh
Costigan Sales Training

Role/Responsibilities:
•	Develop new client acquisition strategies for sales teams
•	Facilitated meetings between memoryBlue and client executives to team review metrics
•	Leveraged software including Webex, DiscoverOrg, Salesforce, LinkedIn Navigator, and ZoomInfo 
        for marketing and sales initiatives
•	Exceeded client goals and hired out 
•	Taught and lectured multiple new hire first 48 sales trainings.
•	New Hire Mentor
•	Routinely crafted personalized emails for CISO`s, CTO`s, and CEO`s.
•	Established a time management schedule, that was adopted throughout the company.
*  Consecutive Quota attainment (100% outbound)

Sales Development Representative

Hollister – Stockton California

Responsibilities:
•	Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
•	Achieved sales goals and service performance requirements through new customer sales
•	Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
•	Provided an elevated customer experience to generate a loyal clientele
•	Routinely answered customer questions regarding merchandise and pricing
•	Asked open-ended questions to assess customer needs
•	Greeted customers entering the store to ascertain what each customer wanted or needed
•	Built long-term customer relationships and advised customers on purchases and promotions

Model/Cashier

I respond quicker on the "Us in Tech App" :)

“Kendrick was hired by his client (Agari) in the Fall of 2017, where he made an immediate impact. After crushing his numbers that quarter, he was named “SDR of the Year” at their Sales Kick-Off Event in 2018. He parlayed that success into a closing role, where he set the world on fire (hitting for over 114% of his quota) and landed a spot in President’s Club. In the Spring of 2019, he accepted a new role at Radware, where he assists in managing Major Accounts in the West (including heavy weights like eBay, Workday, Salesforce, and Twitter). Aside from keeping those big tech players happy, he also has responsibility to find/close net new business.” – 2019 memoryBlue Phenom Award Finalist

As the Major Account's Manager of the PAC Northwest it is my responsibility to close net new business and manage 24 of the World's largest corporations in the states of: Washington, Oregon, and Idaho.

In wake of recent events I have fully dedicated my time and Efforts to being the full time CEO and Founder of Us In Technology, an organization focused on diversifying the Tech Industry with More Under represented people; My purpose has never been clearer! 


Curious what others think about me?
Please review my LinkedIn references:

Kendrick Trotter

Isaiah Patton

Darktrace

• Clearly communicate (both written and verbally) critical information to customer queries. 
• Identify threat trends and investigate campaigns across Darktrace’s customer environments.
• Confidently represent Analyst work and cyber security principles both internally and externally as required.
• Pro-actively monitoring and staying up to date with the latest developments and trends in cybersecurity
• Maintain the highest standards of customer and business data security

Cyber Threat Analyst

• Manage any incoming problems and take the lead on 
keeping effected stakeholders updated and pulling in relevant teams to assist with resolution
• Oversee US Support project work and ensure work is evenly distributed amongst the team
• Align support services to widely accepted business practice.  Seek to comply with best practises with Head of 1st line Business Support.

US IT Manager - Support Engineer

• Provide assistance with new hire onboardings and staff-exit process
• Provide first line support for US, EMEA and APAC offices 
• Own end user issues through to resolution and recognize when to escalate 
• Troubleshoot macOS, Windows and Ubuntu client issues 
• Liaise with third party software and service providers where required 
• Manage internal asset database • Provide assistance with project work when planned/requested 
• Administration of Active Directory / Microsoft Exchange

Support Engineer

Contra Costa County

- Work with vendors to set up and create repairs (Microsoft, Apple, etc...)
- Answer busy phones and log tickets into the Helpdesk database - 175+ tickets per week
-  Provide a white-glove support experience: assist external departments, and DoIT with application support, system troubleshooting and procurement requests
-  New hire prep: image laptops, deploy software, hardware and provide new employees everything necessary to be successful
- Monitor Networks and Servers for any outages to report or triage.
- Create, edit and rest user accounts on  Mainframe Database
- Train users on systems where applicable
- Document common/repetitive requests and expand our internal self-help knowledgebase

Network Technician

Diablo Valley College

JAMF Pro Administrator, create and deploy images via JAMF.
Triage and resolve IT support request tickets.
Contribute to projects that reduce support tickets and improve the employee experience.

IT Professional

Vallejo City Council

Create strategic content for social media, including GIFs, video for social (Instagram/ Facebook)
Work directly with City Council candidate/member to form strategic partnerships with influencers and community leaders.
Assist the councilmember to effictevely communicate, information to achieve a variety of priorties and policy objectives.

Social Media Business Strategist

Apple

I am a problem-solver and amazing with customers. Excited to learn how things work, and have the ability to install, maintain, and troubleshoot  hardware and software. The ability to multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. Display excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. I am not only there to help fix technical issues, but also provide an incredible customer experience. Saving lives one apple device at a time!

Apple Mac+  Advisor

Pacific Northwest Marathon

As an intern I have been responsible for recruiting volunteers, creating and delivering printed flyers door to door, creating Facebook posts and press releases, as well as setting up and restocking aid stations along the 26 mile course on race day. I also have had the opportunity to  interview race participants about their fitness goals.

Advertising Intern

As a University of Oregon Alumnus, and a member of the Black Alumni Board of Directors. I am a seasoned professional with nearly a decade of comprehensive experience in the field of Information Technology. With a proven track record in IT management and support, I have successfully navigated the diverse challenges of the industry, catering to the needs of users at all levels, from basic users to C-suite executives.

Over the years, I have evolved into a strategic IT leader, adept at developing and implementing technology solutions that align with organizational objectives. My expertise extends beyond technical proficiency to a deep understanding of business operations, allowing me  to help bridge the gap between technology and business goals seamlessly.

Throughout my career, I have cultivated a reputation for being a reliable, innovative, and results-driven professional. My commitment to excellence, coupled with a passion for staying up to date on the latest technological advancements, has allowed me to thrive in the dynamic and ever-evolving IT landscape.

Whether it's troubleshooting technical issues, implementing strategic IT initiatives, planning seamless events, or managing talent in the entertainment industry, I  bring a wealth of experience, dedication, and a multifaceted skill set to any project or organization I am involved with.

taplio

The Battle

Kendrick Trotter

Isaiah Patton

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