Relyance AI

Large Enterprise Customer Consultant 

CIO Scholarship Fund

We are a non profit organization that seeks to provide schools with endowments to create scholarship opportunities for students in the information systems, computer science, and related technology fields.

In 2002 a group of Silicon Valley Chief Information Officers were selected to collaborate on what would become a series of books dedicated to the profession of information technology.  In 2003, these CIOs agreed to establish a 501(c)(3) charitable foundation so that 100% of profits could go towards educating our future information technology leaders.  Since its inception multiple authors on books related to information technology and security have dedicated profits in part or whole to the fund. In 2010, the CIOs combined efforts to hold the first annual CIO Scholarship Fund Golf fundraising event that brings together over 150 IT Execs, Tech Vendors, and Volunteers a year.

Responsibilities: Help engage with Student Alumni and activate University Partnerships.

Advisor

Us In Technology

I have made it my mission to help diversify the tech industry by sourcing qualified underrepresented people to entry-level tech positions. Represented is defined as A generation college graduate, an individual of an underrepresented ethnicity in the space, a woman, and a member of the LGBTQ community. If you are looking to diversify your organization with an individual who falls into one of the above categories, please reach out, as I have a ton of phenomenal candidates ready for their opportunity to prove they too belong. Please follow my our In Technology page as we continue to build. #TogetherWeAreStronger

GTM Leader

Revenue Collective

Participant of 2021 Rising Executive Cohort led by CEO and Founder Sam Jacobs

Admitted to Revenue Collective's program geared toward accelerating my career through a 12-month comprehensive course designed to enhance my skill sets and prepare you to strategically level-up. 

Able to work with industry-leading experts, who provide learnings from private group lessons, facilitated cohort sessions, and additional resources to prepare for a career as an executive.

Rising Executives Member

Radware

Manage 24 Global Enterprise Major accounts in the PAC Northwest Region. Radware (NASDAQ: RDWR) is a global leader in application delivery and cyber security solutions for virtual, cloud, and software-defined data centers. Its award-winning solutions portfolio delivers service level assurance for business-critical applications while maximizing IT efficiency. Our Machine Learning and automation capabilities separate us from many of our competitors in the space of WAF, DDOS, Bot Management, and Load Balancing. Radware solutions empower more than 10,000 enterprise and carrier customers worldwide- including 8 of the world’s top 12 stock exchanges and 12 of the top 22 global financials

Territory Include: Bay Area + PAC NW

$2.6M Quota: Attainment 126%, 100% Logo Renewal, 
$1.4M Quota (Yr.1) 116% Quota Attainment, 162% NRR

VAR Transactions:
Guidepoint, Optiv, Softchoice

Major Account Manager

Agari

Regional Sales Manager at Agari responsible for all accounts in Idaho, Montana, Wyoming, and the Dakotas.

**President's Club 

Agari, a leading cybersecurity company, is trusted by leading Fortune 1000 companies to protect their enterprise, partners and customers from advanced email phishing attacks. The Agari Email Trust Platform™ is the industry's only solution that 'understands' the true sender of emails, leveraging the company's proprietary, global email telemetry network and patent-pending, predictive Agari Trust Analytics to identify and stop phishing attacks.

Regional Sales Manager (Enterprise)

Protecting the leading fortune 1000 companies against targeted spear phishing attacks and business email compromise messages by authenticating and verifying the true senders identity. 

Agari, a leading cybersecurity company, is trusted by leading Fortune 1000 companies to protect their enterprise, partners and customers from advanced email phishing attacks. The Agari Email Trust Platform™ is the industry’s only solution that ‘understands’ the true sender of emails, leveraging the company’s proprietary, global email telemetry network and patent-pending, predictive Agari Trust Analytics to identify and stop phishing attacks. The platform powers Agari Enterprise Protect, which help organizations protect themselves from advanced spear phishing attacks, and Agari Customer Protect, which protects consumers from email attacks that spoof enterprise brands. Agari, a recipient of the JPMorgan Chase Hall of Innovation Award and recognized as a Gartner Cool Vendor in Security, is backed by Alloy Ventures, Battery Ventures, First Round Capital, Greylock Partners and Scale Venture Partners.

Responsibilities:
•	Pitch Agari Platform solution to C-level executives (Enterprise).
•	Self-prospect via DiscoverOrg, Zoom, and LinkedIn Sales Navigator.
•	Qualify Warm Leads
•	Cold call/Cold email
•	Help onboard new team members
•	Consulted with VP’s and Co-founders on market strategy and how to position and improve 
        white papers
•	Created campaigns and opened outbound deals with Fortune 1000 companies
•	Created a successful cold calling sales cadence, which included an OVS (Opening Value 
         Statement), sheet music, and an email drip.
•	Logged KPI's daily via Salesforce.com
•	Established a strong and credible social media network, with many C-level executives in the Cyber- 
        Security space

Achievements:
* 2018 Q1 Quota attainment 119%
* 2017 180% Q4 Quota attainment
* 2017 Agari Sales Development Rep of the Year

Enterprise- Inside Sales Consultant

memoryBlue

memoryBlue is a premiere inside sales consulting firm headquartered outside of Washington, D.C, with offices in Austin, TX and Silicon Valley. Named to the Inc. 5000’s list of America’s Fastest Growing Companies for three consecutive years, memoryBlue is nationally recognized for growing and finding top inside sales talent for outsourced consulting and direct-hire permanent placement.

Since 2002, over 300 high-tech clients have trusted memoryBlue to fuel their growth by breaking into their strategic prospect accounts, uncovering net new revenue opportunities to fill their sales pipelines, managing Inside Sales teams, and directly placing top sales talent to build out their teams internally. The memoryBlue client portfolio runs the full gamut, ranging from industry heavyweights – EMC, Symantec, McAfee, IBM – to a host of the hottest tech startups – Eloqua pre-acquisition by Oracle, Box pre-IPO, and FoundationDB pre-acquisition by Apple.

Sales Training:
Sandler Sales Training by Guru Ganesh
Costigan Sales Training

Role/Responsibilities:
•	Develop new client acquisition strategies for sales teams
•	Facilitated meetings between memoryBlue and client executives to team review metrics
•	Leveraged software including Webex, DiscoverOrg, Salesforce, LinkedIn Navigator, and ZoomInfo 
        for marketing and sales initiatives
•	Exceeded client goals and hired out 
•	Taught and lectured multiple new hire first 48 sales trainings.
•	New Hire Mentor
•	Routinely crafted personalized emails for CISO`s, CTO`s, and CEO`s.
•	Established a time management schedule, that was adopted throughout the company.
*  Consecutive Quota attainment (100% outbound)

Sales Development Representative

Hollister – Stockton California

Responsibilities:
•	Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
•	Achieved sales goals and service performance requirements through new customer sales
•	Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
•	Provided an elevated customer experience to generate a loyal clientele
•	Routinely answered customer questions regarding merchandise and pricing
•	Asked open-ended questions to assess customer needs
•	Greeted customers entering the store to ascertain what each customer wanted or needed
•	Built long-term customer relationships and advised customers on purchases and promotions

Model/Cashier

I respond quicker on the "Us in Tech App" :)

“Kendrick was hired by his client (Agari) in the Fall of 2017, where he made an immediate impact. After crushing his numbers that quarter, he was named “SDR of the Year” at their Sales Kick-Off Event in 2018. He parlayed that success into a closing role, where he set the world on fire (hitting for over 114% of his quota) and landed a spot in President’s Club. In the Spring of 2019, he accepted a new role at Radware, where he assists in managing Major Accounts in the West (including heavy weights like eBay, Workday, Salesforce, and Twitter). Aside from keeping those big tech players happy, he also has responsibility to find/close net new business.” – 2019 memoryBlue Phenom Award Finalist

As the Major Account's Manager of the PAC Northwest it is my responsibility to close net new business and manage 24 of the World's largest corporations in the states of: Washington, Oregon, and Idaho.

In wake of recent events I have fully dedicated my time and Efforts to being the full time CEO and Founder of Us In Technology, an organization focused on diversifying the Tech Industry with More Under represented people; My purpose has never been clearer! 


Curious what others think about me?
Please review my LinkedIn references:

Kendrick Trotter

Mediaocean

• Led the organization-wide transition to skills-based hiring
• Managed 13 ERGs
• Led strategic relationships with nonprofit partner organizations
• Developed 5-course DE&I curricula
• Planned and hosted multiple internal events celebrating diverse identities

Associate Director, DEI

•	Managed the launch of 9 Employee Resource Groups (ERGs) including ERG lead mentorship, executive sponsorship, and tracking of metrics thereby increasing employee participation tenfold
•	Played a key role in structuring an external partnership with a nonprofit organization that provides opportunities for underrepresented individuals to increase representation within the technology industry
•	Owned and managed the 9-week summer internship program across the US consisting of 27 interns nationwide
•	Planned and facilitated company events such as DE&I Town Halls, keynote addresses, and panel discussions for global audiences of over 500 employees
•	Instituted regional diversity committees and global diversity advisory board to drive leadership awareness, commitment, reporting on key metrics, and provide an avenue for ERG grassroots initiatives to become companywide offerings
•	Collaborated cross-functionally with marketing and communications teams to implement a social media campaign designed to target candidates from underrepresented groups resulting in a 400+% increase in engagement across multiple social media channels
•	Partnered with executives, key stakeholders, and peers in building the 5-year diversity strategy
•	Authored the company-wide internal monthly broadcasted DE&I email newsletter reaching over 1,600 employees
•	Redesigned onboarding curriculum for new hires reducing duplicative efforts, embedding inclusive foundations and working cross-functionally to garner support for the program resulting in a 200% increase in NPS scores

Sr. Manager, DEI

Learning and Development Specialist

Chicago Public Schools

•Designed, developed, presented, and evaluated technical science curriculum of training strategies and materials for both adult and youth learners applying cognitive rigor measures in line with Bloom’s taxonomy and adult learning practices
•Collected and analyzed trends on over 300 data points of participants’ success levels in collaboration with SMEs, used that to inform revisions and updates to team-wide practices using the ADDIE model resulting in an increase of average overall performance by 47%
•Facilitated interactive training sessions in a variety of settings that met the learning needs of diverse audiences
•Oversaw participants’ course completion and compliance using LMS 
•Administered formative and summative assessments of learning to gauge training success
•Managed an organization-wide showcase event project for participants in conjunction with senior and administrative staff members
•Composed instructional best practices and provided support for the integration among colleagues within matrices of the organization

Lead Instructor/Curriculum Developer

Substitute Teacher

• Collaboratively developed and implemented curricula and lessons in the sciences with other
discipline-specific team members including assessments, activities, worksheets, readings,
group projects, and extended practice for a highly engaging learning experience
• Utilized assessment data to identify problems in learning and find solutions leading to 99%
of students passing the course
• Analyzed and presented data using Microsoft Excel sheets to represent trends in levels of
objective mastery
• Worked across grade levels to align curricula to achieve high success in all levels of science
• Provided relevant and useful feedback regarding performance to enhance learning
• Adapted instructional materials to meet the varied needs of all students and participants

Student Teacher

Center for Talent Development

• Support the instructor in course administration.
• Support student engagement in classwork and homework, including hosting study sessions.
• Support student engagement in residential programming, including leading student activities.
• Build community among residents that is inclusive, positive, safe, and fun.
• Support development of social-emotional skills among students, including sense-of-belonging, ability to listen, appreciation of diverse perspectives, self-advocacy, and conflict resolution.
• Support student health regarding diet and exercise, hygiene, sleep, stress management, and any specific health needs indicated by the family.
• Communicate with parents and guardians using best practices in customer service.

Resident Teaching Assistant

Domino's

•	Developed training program and materials to restaurant staff following state and local laws
•	Lead a project in collaboration with upper management that saw an overall location performance increase by 40% within one year by focusing the training on operational standards, thereby increasing efficiency and execution
•	Lead ILT sessions to over 100+ employees
•	Worked with key stakeholders to identify measures of success for training 
•	Evaluated the short- and long-term effectiveness of training programs
•	Identified on an ongoing basis potential learning gaps and needs of employees
•	Provided feedback to multiple levels of management on employee performance

Assistant Manager

Community High School District 218

• Effectively managed a classroom of up to 85 students in the absence of the teacher
• Aided the health department in the archival of student health records
• Tutored students in STEM related classrooms

WFG - World Financial Group

• Planned and organized financial education seminars for adult audiences of up to 100 participants
• Facilitated workshops in corporate and community environments on securing a financial future
• Recruited and lead a team of 7 individuals in coordination with a team of 35 others in a successful 90-day project to provide financial education to 300 families
• Worked with individuals on planning for retirement, forming budgets, and developing debt payoff solutions
• Organized and hosted events that incorporated engaging financial education information along with market-specific interests (i.e., “Women and Wealth”, “Spa and Savings”)
• Educated parents on the vast financial resources available to cover college costs for their children including FAFSA and personal contributions
• Implemented new practices with senior management to improve outreach efforts

Financial Educator

Walgreens

• Utilized KPI data to guide improvement efforts in pharmacy operations (percent error, customer satisfaction, etc.)
• Developed a training module that was implemented throughout the district to improve efficiency in pharmacies
• Increased average patient-satisfaction ratings of pharmacy from 3/5 to 5/5 within a year by decreasing waiting times and retraining on customer-service skills with team of 12 technicians
• Created a list of common mistakes in prescription data entry to keep technician error under 3% in-turn saving pharmacist time in correcting errors
• Within 3 years of being in the position, was promoted to District Trainer to train all new technicians in approximately 30 pharmacies
•	Developed region-wide training program and materials, thereby increasing patient satisfaction by 40% and operational efficiency by 30%
•	Executed training program to pharmacy staff in accordance with state, local, and confidentiality laws
•	Oversaw and provided the training of all new technicians for 30+ pharmacies
•	Managed an internal team of 8-12 technicians

Senior Certified Pharmacy Technician

DEI Leader | Scientist | Learning Expert | Talent Developer | Social Justice Advocate

My mission is to work towards equitable representation and opportunity in STEM. As the Associate Director of DEI at Mediaocean, I leverage my expertise to foster a culture of learning and belonging. I have experience developing and leading the implementation of a global strategy including managing DEI initiatives, programs, and partnerships to further equity in the workplace. 

Some key achievements include an organizational policy transition to a skills-based hiring model, launching and mentoring 13 Employee Resource Groups, structuring external partnerships with nonprofit organizations to increase representation of underrepresented individuals in tech, and planning and facilitating company-wide events and discussions on DEI topics. 

I am always eager to connect with other DEI professionals who share my passion, so please hit the follow and connect buttons!

taplio

The Battle

Kendrick Trotter

Charlie Alfarah, MEd, CDP

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