Kendal St Louis

Founder & CEO at LADNEK | Follow me for posts about growth mindset, personal development and high level performance.

I am a results motivated building service contractor with a decade of experience. 

I see myself as a leader in managing people and understanding the client’s needs in the areas of Janitorial and Hygiene services. I am thankful to my clients who always leave positive feedback and are always satisfied with the services I provide. 

Some of my amazing clients I worked with: 

-South West Regional Health Authority 
-Eastern Regional Health Authority 
-Education Facilities Company Ltd
-San Fernando City Corporation 
-OSHA (Trinidad) 
-Trinidad & Tobago Electricity Commission
-Trinidad Generation Unlimited
-First-Citizens Bank

I am always looking for new ways to help people and make their lives easier by new ideas and innovative methods and that is why I am pursuing a Registered Building Service Manager designation.

Feel free to reach out if you want to find out how can I ever be helpful to you.

Kendal@ladnek.com
@Kendalstlouis

Founder & CEO

At LADNEK Limited we are changing the way the world sees sanitation by helping our clients discover the importance and value of proper hygiene, cleanliness, and sanitation. 

We believe cleanliness is one of the most important acts to ensure a good quality of life in all the spaces from the domestic space to the workplace, through public spaces, schools, universities, restaurants hotels, and other places where cleanliness matter.

We believe in quality, trust, safety, and staff excellence. We are focused on putting smiles on our customers faces.

CAR Trinidad & Tobago

As a dedicated Customer Experience Lead, I spearhead efforts to enhance customer satisfaction, loyalty, and advocacy. With a strategic focus on creating seamless, positive interactions across all touchpoints, I collaborate closely with cross-functional teams to design and implement customer-centric processes and initiatives. My role involves analyzing customer feedback, identifying pain points, and developing actionable insights that drive continuous improvement. Passionate about fostering long-term relationships, I ensure that the voice of the customer is at the forefront of our business decisions, leading to improved customer retention, increased brand loyalty, and sustained growth.

Customer Experience Lead

Kmora Simbeatik

Helping organizations create and evoke exceptional experiences for their customers, retain more customers, increase customer satisfaction and reduce time spent resolving complaints. The way we achieve that is by firstly understanding the customers’ journey and then surpassing their expectations. Our customer insights will assist your organization to eliminate the customer service gap.

Chief Executive Officer/ Customer Experience Consultant

Golden Unicorn 

Managing Director

Hicks Landscaping

Responsible for building and maintaining the client relationship, including problem resolution, upsells, and leveraging the relationship to new clients and prospects. Also responsible for the managing of staff, scheduling, purchasing and assuring each project meets budget with no compromise of service quality.

Director/ Project Manager

Evolving TecKnologies and Enterprise Development Company Limited

Administrative Professional

Ministry of Trade and Industry

Receptionist/ Front Desk Officer

Digicel Trinidad Ltd

Customer Relations

I have over 16 years of experience in the customer service industry, an AAS in Tourism Management, Diplomas in Customer Service & Service Management, Certificates in Quality Management, Designing a Service, CRM and in Entrepreneurial Development: Passion to Profit. I not only understand the important role customer service plays in the overall profit of an organization but my passion resides in helping companies achieve exceptional experiences for their customers. I’m best at helping companies understand their customers’ journeys and identifying customer service gaps, having spent years doing research on the levels of interest in customer service in our twin islands.

taplio

The Battle

Kendal St Louis

Keziah Hicks

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