Job search is a sales process. Visit [www]EducatedExit[dot]com to learn how to sell your way into an exciting new career. I post daily at 8:30am CST, come join the conversation!

Kelsie Marks is not your average educator. She's a trained education professional who jumped headfirst into the corporate world. She's worked with students, educational leaders, and corporate professionals across the career services space. With a passion for helping educators progress in their careers, Kelsie Marks guides teachers to recognize their value and position themselves for long-term success.

Kelsie Marks

It’s 2026, let's normalize teachers leaving education for roles that don’t require chronic burnout.

Kelsie Marks 

Teacher Transition Expert | Education and Career Content Creator (165K+) | 3,000+ Teacher Resumes Written | 20,000+ Educators Transitioned- Are You Next?

Rolad Properties and Allied Services Limited

	Develop and implement a comprehensive customer service strategy that aligns with the company’s goals and objectives.
	Set clear performance targets and KPIs for the customer service team to ensure exceptional customer satisfaction and loyalty.
	Collaborate with other departments (such as Sales, Marketing, and Product) to create a unified approach to customer experience and drive customer-centric initiatives.
	Lead, mentor, and motivate a team of customer service managers, team leads, and representatives to enhance team performance and growth.
	Conduct regular training and development programs to equip team members with essential skills, improve service quality, and maintain knowledge of products and services.
	Implement a structured feedback and performance review process to recognize achievements and address areas for improvement.

Head of Customer Service

Honey Becca Design Limited

 Manage day-to-day office operations, including handling incoming calls, emails, scheduling
appointments, and maintaining office supplies with 95% efficiency.
 Contributed to HR functions such as on-boarding, maintaining employee records, and organizing employee events, resulting in a 20% increase in employee satisfaction.
 Coordinated with vendors and suppliers for office equipment and supplies, ensuring timely delivery and cost efficiency, reducing procurement costs by 10%.
 Collaborated with finance department enhance invoice processing, expense tracking, and budget management, ensuring budget maintenance and swift payment.

Administrative Manager

Diva Cakes Nigeria

 Managed over 20 customer calls volume, efficiently handling inquiries and orders, resolving customer complaints promptly and ensuring 100% customer satisfaction.
 Processed and forwarded customers' orders to various outlets, tracking order fulfilment and followed up with outlets for timely delivery and 98% order accuracy rate.
 Assisted customers in product selection by making recommendations and guiding customers towards informed purchasing decisions, resulting in a 90% satisfaction rate.
 Executed marketing strategies in collaboration with sales team, leading to a 10% increase in
revenue and an increase in order processing efficiency.

Online Customer Support Specialist

Chinmark Group

 Assisted the HR team in on-boarding and training new support staff, resulting in a 20% reduction in on-boarding time and ensuring smooth transition.
 Managed daily scheduling tasks for janitors and security guards by developing an efficient timetable, ensuring optimal coverage and 98% attendance rate.
 Provided administrative assistant to management by facilitating meetings, recording minutes, and retrieving documents, leading to a 25% increase in meeting efficiency

Customer Service Representative

Ministry of Housing & Urban Development

 Assisted the HR team in on-boarding and training new support staff, resulting in a 20%
reduction in on-boarding time and ensuring smooth transition.
 Managed daily scheduling tasks for janitors and security guards by developing an efficient
timetable, ensuring optimal coverage and 98% attendance rate.
 Provided administrative assistant to management by facilitating meetings, recording minutes,
and retrieving documents, leading to a 25% increase in meeting efficiency

Assistant Secretary

Savemore.ng

* Answered customers questions
* Provided general customers issues
* Assistant the sales teams
* Updated Customers records
KEY ACHIEVEMENTS
* Increased customer service rating 5%
* Trusted by Management with the delivery of company product and set up

ESTANZA ROYAL HOTELS AND SUITE

* Kept front desk tidy and presentable with all the necessary materials (pens, forms, paper etc)
* Answered questions and address complaints
* Answered all incoming calls and redirect them or keep messages
* Received letters, packages etc and distribute them or keep messages
* Prepared outgoing mail by drafting correspondence, securing parcels.

Front Desk Receptionist

With over 5 years of experience across customer service, administrative management, and virtual assistance, I am dedicated to optimizing operational efficiency and delivering exceptional support that elevates customer satisfaction and drives organizational success. My background includes diverse roles in which I’ve consistently applied my strong communication, organizational, and problem-solving skills to streamline processes, foster positive customer relationships, and enhance overall productivity.

As an Administrative manager, I managed  and oversaw day-to-day office operations with a 95% efficiency rate, overseeing tasks such as handling communications, scheduling, and office supply management. I also contributed significantly to HR functions, including onboarding, record management, and organizing employee events, resulting in an increase in employee satisfaction. 

As a customer service personnel, I efficiently managed high volumes of customer inquiries and orders, achieved an order accuracy rate, and maintained a 100% customer satisfaction rate. My proactive approach to resolving customer complaints and providing personalized product recommendations led to a high customer satisfaction rating and contributed to an increase in revenue. 

Alongside my practical experience, I have pursued numerous certifications to expand my skill set, including Data Analytics, Email Marketing, Digital Marketing, and Project Management. These certifications have strengthened my ability to provide data-driven insights, support digital initiatives, and manage projects with precision. I am proficient in essential tools like Microsoft Office Suite and various digital platforms, which allows me to execute tasks efficiently and effectively in virtual and in-office settings.

Recognized for my resourcefulness, adaptability, and commitment to excellence, I am passionate about contributing to teams that value high-quality service and operational efficiency. I look forward to connecting with professionals and organizations that seek a versatile and results-oriented expert in customer service, administration, and virtual support. Let’s connect to explore how I can contribute to your organization’s success through streamlined processes, effective customer engagement, and strategic support.

I can be reached via inbox or email christinenaji@gmail.com

taplio

The Battle

Kelsie Marks

Chikodili Nnaji

Followers

Posts

Engagements

Likes

Performance ScoreKelsie Marks's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Kelsie Marks

Chikodili Nnaji

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Kelsie Marks's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreKelsie Marks's LinkedIn Performance