Katya Samotoi

Katya Samotoi Coaching

I help entrepreneurs with Bipolar and ADHD, just like you, to unlock their potential using personalised coaching and psychology without struggling with attention and focus.

ADHD Coach

In The Room

As the Growth Advisor at In The Room, I play a crucial role in driving the company's growth and success by focusing on innovative strategies that elevate our AI-driven platform, which bridges the gap between AI efficiency and human empathy in customer experiences. Reporting directly to the CEO, I'm an integral part of a team that's revolutionizing customer engagement.

Key responsibilities:

Strategic Vision: Shape the strategic direction of the company by identifying new opportunities, potential partnerships, and innovative ways to expand our market presence.

Data-Driven Decision Making: Analyze data and insights to inform growth strategies, ensuring In The Room continues to deliver exceptional value to our clients and their customers.

Cross-Functional Collaboration: Collaborate with team members across sales, marketing, product development, and customer success to drive growth initiatives and ensure alignment on shared goals.

Mentoring & Coaching: Share expertise and knowledge with the team, fostering a culture of continuous learning, innovation, and professional growth at In The Room.

Market Awareness: Stay up-to-date with the latest industry trends, technology advancements, and competitors to keep In The Room at the cutting edge of customer engagement and AI-driven solutions.

Building a Growth Mindset: Instill a growth mindset within the company, promoting an environment of innovation, adaptability, and continuous improvement.

Friendly and approachable, I bring a unique and energizing perspective to the Growth Advisor role, making a significant impact on In The Room's journey to redefine customer experiences.

Growth Advisor

Magic

As a Growth Advisor, I play a pivotal role in driving Magic's growth strategy, fostering sustainable logistics practices, and enhancing profitability. I am committed to bridging the gap between sustainability and business success, leveraging data-driven insights to pioneer a greener future in logistics.

Key Responsibilities:]

Strategic Growth Planning: Develop and execute strategies to expand Magic's market presence, identify new business opportunities, and foster sustainable growth.
Partnership Development: Cultivate strategic partnerships with key industry players, enhancing our ecosystem and driving collective progress towards sustainability.
Data Analytics and Insights: Analyze market trends and logistics data to inform decision-making, optimize operations, and deliver tailored solutions to our clients.
Sustainability Advocacy: Champion the cause of sustainable logistics, demonstrating the tangible benefits of our solutions to the environment and our partners' bottom lines.
Client Engagement and Education: Provide expert advice and consultancy to businesses, guiding them towards more sustainable and profitable logistics practices.

Viceroy Group

As the Managing Director for a group of seven DTC brands, I played a pivotal role in driving growth and overseeing the operations across all departments. With a strong focus on teamwork and collaboration, I helped scale the company's revenue from $1,000 to a whopping $16 million – all while remaining bootstrapped.

Key responsibilities:

Operational Oversight: Ensured seamless functioning across all departments, driving efficiency and effectiveness in every aspect of the business.

Revenue Growth: Spearheaded the company's rapid growth journey, increasing revenue from $1,000 to $16 million, while maintaining a bootstrapped approach.

Team Expansion: Successfully scaled a remote team from just 4 members to a robust group of 42 professionals, fostering a collaborative and results-driven work environment.

Creator Agency Launch: Innovatively launched a creator agency focused on building brands for prominent creators and influencers, further diversifying the company's portfolio.

Cross-Functional Leadership: Led cross-functional teams to achieve shared objectives and drive business growth, establishing a strong culture of communication and collaboration.

Strategic Planning: Developed and executed strategic plans to ensure continued success and growth for the company and its brands.

As a dynamic and hands-on Managing Director, I was instrumental in the company's expansion and success, fostering a culture of innovation, collaboration, and high performance across all departments.

Managing Director

As the Head of Growth for a group of seven brands, I successfully led the development and execution of omnichannel marketing strategies, branding, and content initiatives. My strategic vision and data-driven approach resulted in impressive revenue growth and customer retention rates.

Key responsibilities:

Omnichannel Marketing Strategy: Developed and implemented comprehensive marketing strategies across channels such as Pinterest, Meta, Quora, Native, and Google, driving brand awareness and growth.

Revenue Growth: Played a crucial role in increasing the company's revenue to $16 million through cold acquisitions across multiple channels, showcasing the effectiveness of our marketing efforts.

Branding and Content: Oversaw the branding and content creation for all seven brands, ensuring a consistent and engaging brand identity that resonated with our target audience.

Retention Initiatives: Successfully implemented retention initiatives, leading to a remarkable 40% return rate, demonstrating our commitment to building lasting customer relationships.

Performance Analysis: Continuously monitored and analyzed marketing performance metrics, optimizing campaigns and strategies to maximize ROI and drive sustainable growth.

Cross-Functional Collaboration: Collaborated closely with other departments to align marketing efforts with broader business objectives, fostering a culture of teamwork and shared success.

As an experienced and results-driven Head of Growth, I was dedicated to optimizing our marketing strategy, branding, and content efforts, ultimately leading to impressive revenue growth and customer retention rates for the group of seven brands.

Head of Growth

BrandRanx Media

As the COO of a leading advertising and marketing agency, I played a pivotal role in managing multi-million-dollar budgets and driving exceptional results for a diverse portfolio of clients. My strategic vision and operational expertise facilitated the growth of our remote team and contributed to the success of well-known brands.

Key responsibilities:

Budget Management: Oversaw the management of advertising budgets ranging between 8 and 9 figures, ensuring the efficient allocation of resources and maximizing ROI for clients.

Client Success: Worked closely with high-profile clients such as SNOW, STRONGER, OODIE, GOODIEANDCO, and others, delivering outstanding results that fueled their growth and brand recognition.

Team Building: Successfully expanded the agency from a 2-person operation to a full-time remote team of 20 professionals, fostering a collaborative and results-driven work environment.

Operational Excellence: Streamlined agency operations, implementing best practices and optimizing processes to deliver exceptional service and results for clients.

Cross-Functional Leadership: Collaborated with various departments to align efforts and ensure seamless execution of marketing and advertising strategies for our clients.

Agency Growth: Played a key role in the growth and development of the agency, establishing it as a trusted partner for a diverse range of clients and driving business expansion.

As a highly effective COO, I took pride in guiding the agency to new heights by managing substantial budgets, delivering outstanding results for clients, and fostering a collaborative and high-performing remote team.

Hi there!

I'm Katya, a growth-focused professional with a diverse background and over seven years of experience in managing and scaling businesses.

My journey has led me to some amazing accomplishments, such as:

* Driven revenue growth for 7 DTC brands that I managed from 0 to $16 million bootstrapped.
* Founded a ecom digital marketing agency and a brand management agency for 8 figures brands
* Have raised over $150K in 2 weeks for charity, led a network of 100 volunteers in Ukraine.
* Worked with clients like SNOW, STRONGER, OODIE, managing budgets up to 7 figures.

Throughout my career, I've had the privilege of working with fantastic clients like SNOW, STRONGER, OODIE, GOODIEANDCO, and more, managing budgets up to 9 figures and building remote teams from the ground up. I'm always eager to take on new challenges and find innovative ways to help businesses grow.

But my passion doesn't stop with business growth. In response to the war in Ukraine, I co-founded DIDO, a non-profit organization aimed at reinventing and decentralizing charity systems. By leveraging my expertise in e-commerce and fundraising, I've been able to support a network of volunteers and create a new model of charity that benefits small businesses and the communities they serve.

My unique background, including finishing medical college and later transitioning to dancing, has given me a wide range of skills and experiences that I bring to my work. I believe that embracing our diverse interests and passions is what makes us truly unique and capable of driving positive change in the world.

In my spare time, I enjoy engaging in conversations about #mentalhealth, #impactdrivencommerce, #purpose, and #impact. I believe that sharing our thoughts, feelings, and emotions is crucial to fostering meaningful connections and driving positive change in the world.

#As I continue to embrace new challenges and opportunities, I remain committed to helping businesses evolve into impactful, purpose-driven organizations that make a real difference. Let's make the world a better place, together!

As the managing director my role was to oversee the operations of all departments for the 7 DTC brands.

Together with the team we grew from 1000 to 16m in revenue bootstrapped.

Scaled a team from 4 to 42 people remotely. 

I also launched the creator agency, where we build brands for large creators and influencers.

Elevo

Customer Support Manager

SocialLadder

Help Desk Specialist

Popup

My employer from Viceroy Group also started Popup Inc. 
I handled:
- Business Operations: Tool access management, Deel, Slack, Google Admin, 1Password, ClickUp, Notion, Email password resets, Business Ops admin tasks, 
- Merchant Success: Zendesk Suite management, Analytics/KPI, Email Support, Help Centre, Social Media Customer Support
- People: New hire onboarding, Human Resources: Deel, BambooHR: Vacation

Biz Ops & Merchant Success Advisor / People Manager

Hired as CS Representative with a swift promotion to Customer Success Team Lead/Escalation Manager within one month of joining. Successfully managed a remote team of 18 CS representatives spanning the US, Europe, & Asia. I do weekly 1-on-1 coaching and escalation support. I oversee the company's Human Resources department. Proficient in a wide range of tools and platforms, like Shopify, Slack, Freshdesk, Reamaze, Google Suite, Microsoft Office, Canva, BambooHR, Deel, Wise, Guru, ShipBob, ChinaDivision, Trustpilot, Zenfulfillment, and Huboo.

Customer Success Team Lead/ Escalation Manager / Human Resources 

Shopify

I'm a skilled Shopify Virtual Assistant, with deep knowledge of the platform's features and functionalities. Experienced in managing online stores, processing orders, and providing top-notch excellent customer support, I'm also a strong communicator - my strengths are positive scripting and negotiation. Highly organized with a knack for multitasking and meeting deadlines in a fast-paced setting, I'm also a proactive problem-solver, adept at resolving issues.

Virtual Assistant

 Jori's Goodies

As a full-time Mom, I started my own School supplies and Food business which closed down after the pandemic hit.

Small Business Owner | Retail

GoTranscript

My primary task is to convert audio content into written text. This involves listening to the audio carefully and accurately typing out the spoken words.

Transcriber

Startek Philippines

I got promoted to the position of Senior Engagement Specialist at T-Mobile, responsible for overseeing GenCare Chat, T-Mobile Messaging, and T-Mobile Customer Care. In this role, I handled escalated calls, chats, and messages while co-managing a team. Additionally, I actively contributed to training new hires and supporting Most-Help-Needed agents so they could reach their KPIs.

Senior Engagement Specialist

I've specialized in providing formal yet friendly written communication via T-mobile live chat. Handling dual live chats, I developed strong multitasking abilities. My commitment to excellence translated into consistently providing exceptional T-Mobile customer service, as well as proficiently troubleshooting mobile phone issues.

Live Chat representative

I served as a Voice Gen Care Representative for a prominent U.S.-based telecommunications company, T-Mobile. My responsibilities encompassed a diverse range of duties, including Customer service, Basic technical support, and Sales. I adeptly managed interactions with customers, addressing their inquiries, technical assistance, and right-fit sales purchases. This has equipped me with valuable expertise in delivering top-notch service and fostering positive customer relationships.

Customer Service Representative (Telco Voice)

Private Duty Nurse

I've had the immense privilege of providing holistic nursing care to a remarkable 91-year-old bedridden lady battling Alzheimer's disease. As her dedicated caregiver, I worked with compassion, empathy, and unwavering commitment, tailoring a personalized care regimen that went above and beyond conventional standards by fostering a supportive environment.

Personal Nurse

As a Nursing Research Assistant for a Ph.D. in Nursing program, I played a crucial role in supporting a doctoral candidate in her research endeavors. I contributed to various research tasks, data collection, analysis, editing, and documentation to ensure the successful execution of research projects.

Nursing Research Assistant (PhD in Nursing research)

For more than 10 years, I’ve been advocating for a Customer-centric approach in Customer Service. My experience ranges from Healthcare to Customer Success, this is why I care for my customers and my team. 

taplio

The Battle

Katya Samotoi

Ma. Rita Rena Perida

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