The MSP channel speaks its own language. I’ve spent years learning its dialect, not from the outside, but from deep inside the ecosystem where SaaS founders either earn trust or get ignored.

I’ve watched exceptional products stall in the MSP space for one reason. Not because they didn’t work, but because they weren’t understood. MSPs don’t buy vision decks or clever positioning. They buy solutions to real operational problems, clearly articulated, in language that respects their reality.

Today, I operate at the intersection of systems and story.

I serve as Chief of Staff at Cyft, where we’re building Sam, an AI teammate that remembers service calls so technicians don’t have to. Documentation just happens. She remembers what humans shouldn’t have to carry. My role focuses on building the operational backbone that allows that promise to scale with integrity. Structure, decision clarity, and the quiet infrastructure that makes products usable in the real world.

Alongside that work, I’m a co-founder of CMND Media, where I help MSP-focused SaaS founders translate their expertise into messaging that actually moves sales conversations forward. No jargon. No buzzwords. Just clear narratives built for a channel that values practicality over hype.

I specialize in three things that matter most to MSP-aligned startups:
	•	Channel-aware go-to-market strategy that respects how MSPs buy
	•	Growth planning that accounts for partner complexity, not just theory
	•	Messaging that resonates with owners juggling fifty priorities, not marketing trends

My simple offer has not changed.
If MSPs don’t understand why your solution matters, I can help fix that.

No filler. No noise. Just clarity that converts.

Katie Vreeland

🚀 Tech Founder | IT Helpdesk Service Excellence | SaaS Platform 🚀

🎯 Target Market: IT service firms seeking to drive SLA compliance and modernize their operations.

🔧 Problem Solved: We empower IT service firms to achieve SLA compliance and streamline their operations through our innovative SaaS platform.

📚 Background Information:

With over two decades of experience in IT services and software development, I am a seasoned entrepreneur and technical visionary. Throughout my career, I have witnessed the challenges faced by IT service firms in meeting SLA compliance and keeping up with the ever-evolving technology landscape.

🚀 What We Do:

At Giant Rocketship, we have developed a cutting-edge SaaS platform that revolutionizes IT helpdesks. Our platform hooks directly into your helpdesk and automates ticket assignment, dispatch, escalation, and scheduling. Instant service excellence!

💡 How We Do It:

Through our SaaS platform, we leverage advanced technologies such as artificial intelligence, machine learning, and automation to drive SLA compliance and operational efficiency. Our solution seamlessly integrates with existing IT service management systems, providing real-time insights, predictive analytics, and actionable recommendations. By harnessing the power of data and intelligent automation, we enable IT service firms to proactively identify and resolve issues, minimize downtime, and exceed customer expectations.

🔮 Your Next Step:

Ready to transform your IT service operations and achieve SLA compliance? Let's connect and explore how our SaaS platform can revolutionize your business. Together, we can drive innovation, enhance customer satisfaction, and propel your company to new heights in the digital era.

📞 Call to Action: Connect with me to discuss how Giant Rocketship can empower your IT service firm to achieve SLA compliance and drive modernization. Let's revolutionize your operations and deliver exceptional customer experiences. #ITServiceModernization #SLACompliance #SaaSPlatform

taplio

The Battle

Katie Vreeland

Dustin Puryear

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?