Microland Limited

Responsible for driving the company's growth and service delivery in the region. This includes developing and implementing strategies to increase market share, enhance customer relationships, and ensure service delivery. 

Have a deep understanding of the EMEA market and a proven track record of success in leading and growing teams. Skilled in building and maintaining strong relationships with key stakeholders, including customers, partners, and employees.

Have delivered ~40% growth in the first two years of this role. Developed and implemented effective strategies, established strong partnerships, and multiple go-to-market initiatives across Energy & Utilities, Manufacturing, Business Services and Local Government.

SVP and Head of EMEA

Responsible for driving the company's marketing strategy and overseeing all marketing initiatives. This includes developing and implementing plans to increase brand awareness, lead generation, and customer engagement. Plan and execute integrated marketing campaigns across a variety of channels, including events, social media, email, and content marketing.

Work closely with cross-functional teams to align marketing efforts with the overall business goals and objectives. 

Skilled at leveraging data and insights to inform marketing decisions.

Chief Marketing Officer (Interim)

Helping IT service providers to scale fast and accelerate growth.

Senior Vice President -  Global Technology Alliances

Responsible for the company's business in the ANZ/ASEAN region. I'm also responsible for the global solutioning and bid management for Microland.

Part of Microland since 2003 and have played many critical leadership roles in the US, UK, Australia and India. I have extensive experience in leading strategic, operational and functional pursuits in the IT outsourcing space with a keen eye for digital technologies and their application in support services. I have led many global deals for Microland and acquired customers that are strategic/top 10 accounts today.

Senior Vice President & Geo Head - ANZ

I was responsible for setting up the company locally and building the business from the ground up. This included developing and implementing strategies to establish a strong presence in the market, establish key partnerships, and drive revenue growth.

Vice President and Country Head (ANZ)

Was responsible for leading the company's information technology strategy and overseeing all IT initiatives. This included developing and implementing plans to improve system infrastructure, data management, and cybersecurity.

I worked very closely with the executive team to define and execute the company's IT vision, and I was instrumental in delivering innovative and cost-effective solutions, including two large transformation programs that supported the organisation's growth.

Chief Information Officer

Responsible for developing end to end solutions and bid responses for all prospects and customers of Microland globally across verticals. This includes presales support, collateral creation, solution design and bid management. Also responsible for commercial modeling and overall business realization.

Vice President - Solutions & Bid Management

AVP - Solutions & Services

Associate Vice President & Head -  Application Management Services

AGM & Practice Head - Infrastructure Application Services

Associate General Manager – Technology

Consultant/ Sr. Consultant / Group Consultant

Microland

Specialist

Entrepreneur

Founder

EMEA Business Head | Intrapreneur |Technology Solutions | Revenue Growth | Ex-CIO | Ex-CMO | Generative AI Enthusiast - Follow me for GPT Enterprise Use Cases

I am an accomplished business leader and intrapreneur with over 20 years of experience in the IT industry. I currently lead the EMEA business at Microland Limited, a global digital transformation company that provides innovative solutions to customers across various sectors. I am responsible for driving the company's growth and service delivery in the region, developing and implementing strategies to increase market share, enhance customer relationships, and ensure service excellence.

I have a deep understanding of the EMEA market and a proven track record of success in leading and growing teams. I have delivered ~40% growth in the first two years of this role, established strong partnerships, and launched multiple go-to-market initiatives across Energy & Utilities, Manufacturing, Business Services, and Local Government. 

I have also served as an interim CMO and a CIO at Microland Limited, gaining valuable insights into the marketing and technology functions. I have an MBA from Alliance Manchester Business School and a PowerMBA certification, which have enriched my knowledge and skills in business administration and management. I am also an advocate and enthusiast of Generative AI, a transformative technology that has immense potential for innovation and value creation.

Karthikeyan Krishnan ⏩

Director - AI & Applications

Responsible for growing AI and Applications business in the EMEA region - supporting sales, business consulting, solutions and program management.

Associate Director - AI & Applications, EMEA

1. Drive Product Marketing, GTM, Alliances, Analyst Relations and Pricing for Platforms (AIOps + Service Management), Cybersecurity and IoT practices. Design, launch and manage productized offerings to enable faster/easier selling and high growth. 

2. Large Deals: Source large deals (>$25M TCV) and support large bid pursuits with value based selling (win theme, exec summary, case studies, business research and overall deal strategy).

3. Lead org wide Verticalization strategy - Conceive and drive industry vertical propositions with cross tower solutions (Manufacturing, BFSI, Healthcare & Lifesciences, Energy & Utilities and Professional Services)

4. Design strategic offerings including Mergers, Acquisition & Divestiture and Strategic Cost & Performance Management (SCPM).

5. Drove key client consulting initiatives in Europe including an application transformation for a real estate agency firm and digital sales transformation for a global aviation firm.

Achievements:
1. Received Microland Innovation of the Year Award 2023 for conceiving and productizing a Utilities vertical based cloud solution.
2. Received Microland Breakthrough Deal of the Year 2022 award for supporting win the biggest deal in Microland's history.
3. 'Leader' in Gartner Magic Quadrant for Managed Network Services for 3 years in a row and 'Rising Star' in ISG for 3 categories.
4. Won ISG Digital Case Study of the Year 2021 for a Smart Utilities Management solution in Pharma.

Growth Business Leader - AIOps, Cybersecurity, IoT, Networks and Strategic Initiatives

Role 1: Led the IIoT business for India, which I built from scratch
- Account Executive/Hunter: Acquired clients across pharma, automotive, metals and energy segments for Industry 4.0 initiatives (and grew the accounts)
- Led the Partner sales with partners like PTC, Microsoft, Microshare, etc.

Role 2: Led Global Presales & Solutions for Industrial IoT
- Designed IoT solutions for clients globally working with multiple stakeholders and partners
- Responsible to present ROI backed IoT propositions to clients globally across the offerings

Head, Sales - India & Global Head, Solutions for Industrial IoT business

Working with the Founder, Chairman & Managing Director (Mr. Pradeep Kar) assisting in strategy, business performance and key reviews. Responsible for managing strategic projects, functional reviews, business analysis and cross-functional initiatives.

Executive Assistant to the Chairman & Managing Director

Syngenta

- Responsible for managing relationship with a strategic supplier delivering global IT Security services 
- Service Analytics: Analysed hypercare service tickets for the biggest IT transformation program to assess performance of supplier's support teams on a weekly basis and optimize resource utilisation
- Supplier assessment for Crowdsourcing services
- Developing framework for onboarding Agile vendors to minimize documentation time

Supplier Management

•	Serving as the Secretary to Global SBS Leadership Team (SBS LT) meetings reporting to Head of SBS (managing an annual budget of $750 million)
•	Organizing and recording LT meetings, review of action items & supporting LT members in tasks

Secretary to SBS Global Leadership Team 

•	Managed complex digital transformation projects for commercial businesses in 14 countries
•	Enabled India's new Go-to-Market (GTM) Strategy by implementing Distributor Management System (DMS) to drive entire sales in 12 states ($200 million sales) with online buying/selling capabilities, channel visibility, retailer loyalty points automation & market discipline features; Driving scale up of DMS in the remaining states along with managing product version upgrades & roadmap
•	Led conceptualization of channel management solution for franchisees & distributor outlets (>1000) in Bangladesh & Pakistan; Developed concept paper & coordinated with country business teams to define business requirement specifications
•	Project team member of the APAC Commercial Identity program (Global budget - $10 million+) which aims to create a unique identity for all customers across systems as a single point of truth; Implemented customer data management processes by providing solutions to fit global standards as per local business unit requirements; Managed business workshops in Tokyo, Shanghai & Jakarta to assess country requirements, address process gaps & provide solutions; Successfully rolled out in Thailand & India; Implementation ongoing in Japan, China & ASEAN

Business Process Consultant (Commercial), Asia-Pacific

•	Managed projects linked to Global IT services delivery for global Infrastructure & Applications
•	Successfully led a Global Telecom service transition from a supplier managed to an in-house model, with a portfolio of managing $15 million telecom spend in 9 countries; Built a new team from scratch to handle global operations & services across 3 continents; Resulted in savings of $770,000 in annual service costs alone; Enabled the team to expand services to other geographies
•	Played a Project Management Office (PMO) role for Cloud Business Services (CBS) program with a budget of $18 million; Coordinated project management activities (project plan,budget,approvals,changes) for 4  major streams with a globally dispersed team; Managed the BCM project documentation with gate reviews from senior stakeholders
•	Core project team of ServiceNOW implementation globally managing technical integrations with strategic suppliers; The new IT Service Management tool saved $1.5 million annually
•	Received 3 South Asia awards & an appreciation from CIO

Service Delivery Manager, Global IT Services

Marketing Association of XLRI (MAXI)

- Heading corporate sponsorship along with being responsible for live projects and organizing 4 national & 1 international event

- Member of the core team that helped achieve the Guinness Book of World Records for the longest hand-washing relay with 991 participants (in association with Dettol India)

- Organized the biggest marketing fair in India, MAXI Fair, with a footfall of 7000+ and 5 research problems

- Managed MAXI's social media including MAXI XLRI Facebook page which is the most liked B-school committee page in the country

- Leading the entire on-ground logistics, pro show arrangements and 2 research problems during MAXI Fair 2015

Senior Executive Member

Cairn India Ltd

Worked with the Vendor Management & Strategic Sourcing team in the Purchasing & Supply Chain Management (PSCM) department on two projects - 

1. 'Strategic Sourcing to improve Competitive Bidding in High Value Tenders' - Analyzed projects above $500,000 executed in the financial year 2013-14 to ensure a minimum of 3 techno-commercial qualified bidders in atleast 75% of such projects. Formulated several mechanisms and processes based on product and spend categories to increase number of qualified bidders. Also, recommended a string of category independent measures like designing a Pre-Qualification Framework (which has been implemented), Supplier Landscaping and modifications to Ariba's Smart Source portal among others.

2. Global Sourcing Exercise of LSAW Line Pipes for 200 km natural gas pipeline project (Project estimated cost Rs. 1000 crores) - Performed preliminary sourcing exercise for procuring 40,000 tonnes of line pipes by identifying manufacturers from 16 countries and floating 41 RFIs globally.

Summer Intern

Bharat Petroleum Corporation Limited

Officer in the Mumbai Refinery

- Worked in the Rotary Cell (Condition Monitoring / Vibration Analysis) and performed predictive maintenance for >3000 rotary equipment. Additionally, involved in overhauling of high speed compressors & turbines

- Maintenance Incharge of the Product Dispatch (LPG/TDU) which has a dispatch capacity of >3.5 million tonnes annually. This included managing the maintenance of an LPG bottling plant with a capacity of ~75,000 cylinders per day

-  Worked in the largest turnaround of Mumbai Refinery in 58 years of its existence. Supervised a team of 44 contractors in this Lumpsum Turnkey based project

Officer

Project on ‘Slop Generation and Strategies to minimize it’ at Wadilube Lubricants Plant, Mumbai. The recommendations resulted in savings in waste lubricants

Larsen & Toubro Limited

Project on ‘Orifice Welding in Steam Generator Assembly’ which was a major component in Prototype Fast Breeder Nuclear Reactor. Currently, this component is functional at the Kalpakkam nuclear plant

Arjun is a digital leader with experience across pre-sales, sales, business consulting, growth strategy, sales, product marketing, and service delivery.

Profile & Roles Summary:
• Presently, leading the Solutions and Delivery for 3 service verticals in EMEA - Digital Applications, AI and Data services.
• Previously as a Growth Leader, led product marketing, GTM, Alliances, Analyst Relations and Pricing for a large portfolio (including AI Platform, Cybersecurity, IoT, Networks). Additionally, responsible to drive cross tower initiatives like Verticalization, M&As and SCPM.

• Led IIoT Sales for India and Global IIoT Presales - included entry into a new market, acquisition of top logos along with enabling clients accelerate adoption of a new domain with ROI/value based B2B selling 

• Served as the Executive Assistant to the Founder, Chairman & Managing Director of Microland (Mr. Pradeep Kar) - drove org wide strategic initiatives across Sales, Marketing, HR, Delivery and Support Functions.

•	Previously, part of Syngenta's globally run leadership program in Business Services, placed in roles interfacing with senior business leaders and large teams of technology vendors, managing multi million dollar projects and global operations.

•	Have worked in a hands-on role in Maintenance in a large oil refinery at Bharat Petroleum where I was responsible for equipment reliability (using predictive maintenance) and plant maintenance operations.

•	Education: PGDM Business Management - XLRI Jamshedpur (amongst top 5 B-schools in India)
 Mechanical Engineer - NIT Jaipur

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Karthikeyan Krishnan ⏩

Arjun Ravindran

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