Dynatrace

Director Software Development & Organization Lead

Leading the Supportability Services capability from the organizational, communication, and staffing perspective. Responsible for flawless collaboration between self-service teams at Dynatrace, including Community, Documentation, University, Chat, Search, and Demoability.

Director Community Management & Organization Lead

Responsible for a global Community strategy and scaling internal work. Setting directions for Dynatrace self-service strategy and growing the Community team further.

Director Community Management

Leading the Community Team at Dynatrace. Responsible for the Dynatrace online community strategy, engagement programs, and creating business value through crowd-sourced collaboration.

Senior Community Manager

Growing a thriving and vibrant online community of Dynatrace customers and internal experts by identifying and creating engagement opportunities across forums, knowledge bases, and more. Collaborating with stakeholders to produce content required by customers. Providing input to the Dynatrace Community platform team to drive requirements that improve the user experience within the community. Working on recognition programs for customers and partners. Coordinating early access programs for customers. Monitoring discussions, improving self-service, and increasing customer awareness of the Dynatrace Community.

Community Manager

Designing, developing, and maintaining user manuals, administration manuals, and online help for Data Center Real User Monitoring solution. Organizing and labeling GUI elements. Improving the DC RUM Community: organizing the content, identifying needs and areas for improvement, and involving other teams. Collaborating with software developers, information developers, product management, and field technical support. Changing the way we talk to customers.

Information Developer, level II

Designing, developing, and maintaining user manuals, administration manuals, and online help for Compuware APM solution. Creating tooltips and a step-by-step guidance built in the product. Organizing and labeling GUI elements. Collaborating with software developers, QA analysts, product management, and field technical support to deliver a high-quality documentation and a user-friendly product interface.

Information Developer, level I

Politechnika Gdańska

Lecturer at "IT Manager" post-graduate studies at Faculty of Management and Economics. 
Teaching "Communication in an IT organization".

Lecturer

ITM Computer Academy

Preparing and teaching courses on Microsoft Office applications.

Microsoft Office Teacher

UNIVERSUS Language School

Preparing and teaching English classes for children.
Representing School during various events.

English Teacher

In the IT industry for almost 20 years. Highly self-motivated and people-oriented. At Dynatrace, responsible for self-service support and resources. Leading and growing three global teams of Software Engineers, Technical Writers, and Community Managers on 3 continents, in 4 different countries.

taplio

The Battle

Karolina Linda

Maciej Neumann

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