Dynatrace

Director Software Development & Organization Lead

Leading the Supportability Services capability from the organizational, communication, and staffing perspective. Responsible for flawless collaboration between self-service teams at Dynatrace, including Community, Documentation, University, Chat, Search, and Demoability.

Director Community Management & Organization Lead

Responsible for a global Community strategy and scaling internal work. Setting directions for Dynatrace self-service strategy and growing the Community team further.

Director Community Management

Leading the Community Team at Dynatrace. Responsible for the Dynatrace online community strategy, engagement programs, and creating business value through crowd-sourced collaboration.

Senior Community Manager

Growing a thriving and vibrant online community of Dynatrace customers and internal experts by identifying and creating engagement opportunities across forums, knowledge bases, and more. Collaborating with stakeholders to produce content required by customers. Providing input to the Dynatrace Community platform team to drive requirements that improve the user experience within the community. Working on recognition programs for customers and partners. Coordinating early access programs for customers. Monitoring discussions, improving self-service, and increasing customer awareness of the Dynatrace Community.

Community Manager

Designing, developing, and maintaining user manuals, administration manuals, and online help for Data Center Real User Monitoring solution. Organizing and labeling GUI elements. Improving the DC RUM Community: organizing the content, identifying needs and areas for improvement, and involving other teams. Collaborating with software developers, information developers, product management, and field technical support. Changing the way we talk to customers.

Information Developer, level II

Designing, developing, and maintaining user manuals, administration manuals, and online help for Compuware APM solution. Creating tooltips and a step-by-step guidance built in the product. Organizing and labeling GUI elements. Collaborating with software developers, QA analysts, product management, and field technical support to deliver a high-quality documentation and a user-friendly product interface.

Information Developer, level I

Politechnika Gdańska

Lecturer at "IT Manager" post-graduate studies at Faculty of Management and Economics. 
Teaching "Communication in an IT organization".

Lecturer

ITM Computer Academy

Preparing and teaching courses on Microsoft Office applications.

Microsoft Office Teacher

UNIVERSUS Language School

Preparing and teaching English classes for children.
Representing School during various events.

English Teacher

In the IT industry for almost 20 years. Highly self-motivated and people-oriented. At Dynatrace, responsible for self-service support and resources. Leading and growing three global teams of Software Engineers, Technical Writers, and Community Managers on 3 continents, in 4 different countries.

Karolina Linda

Senior Director, Digital Marketing

Director, Digital Marketing

Senior Digital Strategist

BlueConic

BlueConic is the world’s simplest and most accessible customer data platform, built for marketers to harness the data required to power the recognition of an individual at each interaction, and then synchronize their intent across the marketing ecosystem. BlueConic was founded in 2010, and is headquartered in Boston with offices in Europe. More than 180 brands leverage the platform to drive cross-sell and upsell initiatives, increase conversions, and decrease waste to grow incremental sales and revenue, including Hearst Communications, Moen, T-Mobile, Shinola, America’s Test Kitchen, and American Kennel Club.

Senior Manager

BEAM Interactive

Senior Manager, Strategy

Grand Circle Corporation

Directed traffic growth, digital customer experience and standards using agile methodology across all company websites. Analyzed and reported site metrics, insights and performance used to make informed, data-driven decisions regarding the optimization of campaigns, products and business development initiatives. Expert understanding of analytics tools including Omniture.

I oversee all phases of the project life cycle, including requirements gathering, stakeholder relationships, execution and follow-up. 

Key Achievements: 
• Drove $445K net profit impact and 20% lift in video engagement by improving site functions
• Generated $375K net profit impact and 18% lift in product page consumption through site actions, including through contextual placement of content by video and page type, as well as an alternate page layout and page navigation.

Manager, Site Optimization

Oversee the interactive project development, process, resources and vendor management. Primary point of contact for all digital production matters across all teams for large scale digital advertising campaigns, social/mobile, web sites and event based executions. Lead project management life cycle comprising requirement gathering, stakeholder communications, team leadership and deliverable accountability. 
•	Implement Sitecore to redesign site hierarchy/organization improving page navigation, boosting engagement  5% 
•	Direct digital campaign asset creation for landing pages and content, credited for reducing lead time 25% 
•	Manage product page content across all sites to Service Level Agreement (SLA) requirements within 99% accuracy

Manager of Web Production

Verndale

Managed the development of multiple web properties and products for this full-service digital agency designing and creating interactive solutions. My role involved managing large-scale budgets and teams in initiating upgrades, implementations and enhancements. 

Served as a liaison between valued client stakeholders and internal team producers, while also handling all phases of the digital production lifecycle, project management, websites, landing pages, marketing promotions and content management systems. 

Key Achievements: 
• Catalyzed $2M+ in additional work orders by managing Standardpacifichomes.com project ($600K budget and team of 20) 
• Upgraded major medical center site (25,000 pages) within Bidmc.org project ($325K budget and 16 personnel)

Program Manager

RAB Partners

I developed and implemented customized content management solutions for this content management solutions provider, serving as a technical resource guiding content authors and back-end users on system structures and best practices. 

I executed major consultative projects, handling responsibilities spanning definition of project requirements, creation and management of project release plan and training of our production team. 

Key Achievements: 
• Rolled out global sites for 40+ websites in 20+ languages for award-winning Ironmountain.com ($850K budget and team of 11)

Project Manager and Consultant

Ivey House Development

This software development PM position required leadership over numerous high-profile IT projects and all related scheduling, budgeting, quality and integration management. 

I created and monitored our project release plan and prioritized a backlog of customer-initiated projects, facilitating all stakeholder communications.

Key Achievements: 
• Migrated Children’s Healthcare of Atlanta (50,000-page site) for Choa.org ($450K budget and 12 cross-functional team members) 
• Co-developed multiple client marketing projects to re-platform site for Remington.com ($375K budget and 12 team members)

Project Manager

Highly accomplished digital marketing executive with demonstrated success creating and leading digital initiatives that increase traffic and improve user engagement to generate revenue and re-enforce consumer loyalty. Skillfully researches web analytics to deliver a professional level analysis and leverage the appropriate technological systems for continued growth. Committed to creating innovative, interactive experiences that drive aggressive digital development and produce measurable results.

Specialties: Conversion Rate Optimization, Program & Project Management, Customer & User Insights, AB Testing, Team Leadership, Team Training, C-Level Relationships, Communications, Multimillion-Dollar Budget Management 

Technical Skills: Agile Methodology, CMS Implementation, Software Development Lifecycle, Content Management Systems, MS Office Suite, MS Visio, SQL Server, HTML, CSS, Javascript, Adobe Analytics, Adobe Target, Adobe Series 7, Adobe Campaign 

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Karolina Linda

Andrew Brown

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