Clarity and Confidence

𝘼𝙧𝙚 𝙮𝙤𝙪 𝙧𝙚𝙖𝙙𝙮 𝙛𝙤𝙧 𝙘𝙝𝙖𝙣𝙜𝙚?
Know there is more to life than this and ready to find out what and how? 

Maybe you've tried but things keep holding you back or getting in your way? 

But you're not waiting any longer, you're ready to live a life you love now? 

𝙄𝙢𝙖𝙜𝙞𝙣𝙚 𝙬𝙝𝙖𝙩 𝙮𝙤𝙪 𝙘𝙤𝙪𝙡𝙙 𝙗𝙚 𝙙𝙤𝙞𝙣𝙜 𝙞𝙣 6 𝙢𝙤𝙣𝙩𝙝𝙨 𝙩𝙞𝙢𝙚:
	• Loving your job and knowing you're making an impact 
	• Looking forward to Mondays! 
	• Spending quality time with your family and friends 
	• Looking after yourself and feeling confident 
	• Having the work life flexibility that best suits you 

𝙊𝙧 𝙬𝙤𝙪𝙡𝙙 𝙮𝙤𝙪 𝙧𝙖𝙩𝙝𝙚𝙧
	• Feel exactly the same as you do right now? 

𝙄 𝙩𝙝𝙞𝙣𝙠 𝙮𝙤𝙪 𝙠𝙣𝙤𝙬 𝙩𝙝𝙚 𝙖𝙣𝙨𝙬𝙚𝙧….

So why not join the over 300 people I've coached through changes in their lives? 
	• Building confidence & setting boundaries
	• Changing careers & getting promotion 
        • Leadership skills
	• Making an impact in their role
	• Finding new role after redundancy 
	• Returning to work after parental leave 
	• Starting their own businesses
	• Retiring - and the whole identity shift that brings  

I bring a whole set of resources and experience, from my corporate global IT programme management role, to starting my own business, to all the training I've done (so you don't have to), to the learnings I get from working with each of my amazing clients 

So if you're looking for 1 to 1 coaching, small group coaching or masterclasses to learn from then don't hesitate to reach out to me! 

I work both with private individuals and organisations.

I've also got a website full of blogs and other resources, check them out too!

Career Coach I Confidence Coach I Change Leader I Executive Coach

ExxonMobil

Coaching colleagues and a member of the Global Project Management Mentoring Leadership Team.
Working within an Agile environment using structured project management methodologies, responsible for number of multi million dollar global rollout projects for manufacturing applications. Leading collaboration across the organisation, business, engineering and IT teams and vendors to deliver applications saving the organisation millions of dollars.

IT Global Project Manager - Manufacturing Applications

Partnered with senior management, IT teams, business stakeholders and vendors to roll out cyber security applications to protect users and the corporate network.
Coaching and mentoring colleagues as part of the Mentoring Network.

IT Global Project Manager - Cyber Security

Lead a multi million dollar project to ensure 120 sites had adequate networks and wifi coverage before voice-over-ip implementations
Managed the project to push Skype messenger to over 95000 users globally

IT Global Project Manager - Networks and Wifi

Facilitated portfolio management with over all cost management and reporting. Created a cost tracking tool which was selected as one of only 2 recommended tools in IT, and trained many people in the detailed processes.

IT Global Project Manager - Portfolio Planning

Led project management track of 2 concurrent $20m projects, including cost tracking and management, scheduling, presentations to senior management, risk management and problem resolution, coordinating across regional track leads covering around 40 sites globally.

IT Project Management Track Lead - VOIP

Responsible for leading a large variety of manufacturing operations and core hardware/software upgrade/installation projects across the world.

IT Project Manager

IT Project Track Lead and Analyst

IT End User Support 

𝘼𝙧𝙚 𝙮𝙤𝙪 𝙧𝙚𝙖𝙙𝙮 𝙛𝙤𝙧 𝙘𝙝𝙖𝙣𝙜𝙚?
Know there is more to life than this and ready to find out what and how? 

Maybe you've tried but things keep holding you back or getting in your way? 

But you're not waiting any longer, you're ready to live a life you love now? 

𝙄𝙛 𝙩𝙝𝙞𝙨 𝙞𝙨 𝙮𝙤𝙪, 𝙠𝙚𝙚𝙥 𝙧𝙚𝙖𝙙𝙞𝙣𝙜!

My "old" life was "ok", but I always suspected there might be more out there for me 

Then I got made redundant.... 

After the initial panic, I decided to use this as an opportunity to do what I'd never really done before: 
- find out what I actually wanted from life 
- get myself the support to help me 
- and CHANGE my life 
And I can honestly say I have never looked back! 

Now I want to support as many people as possible to live the life they love, now - however that looks for you at work, at home, and for life as a whole. 

There are various ways I can support you, including 1 to 1 or small group coaching
- Kickstart your change - a 4 week programme to get you taking empowered action 
- A little shot of confidence - a 4 week programme where you'll walk away knowing you are amazing! 
- Get your ideal role - a 4-6 week programme preparing you for your ideal role 
- CHANGE - a 3 month transformation programme taking you from where you are to loving your whole life 

I also run masterclasses, past subjects have included: confidence, creating change, managing conflict, working with different personality types 

I work with both individuals and organisations too, for more information DM me!  

I am passionate about equity - not just everyone having the same opportunities, but having flexibility around what we each need to be able to do our best at what we chose.

And I'm passionate about everyone living the life they love now - no more waiting - so if you're ready then reach out to me now!

Karen Birchmore

Parikh Ventures LLC

Aligned and improved clients' (ranging from Amazon, Walmart, Chewy) day to day operational effectiveness to achieve their long term strategic goals. Analyzed current challenges at hand, identified trends & opportunities for growth, and designed strategies that aligned with and ensured operations are optimized to meet strategic objectives.

●	Implemented operational improvements for 50+ managers with strategies that ranged in best practices for frontline leadership to up C-Suite leadership.

●      Improved team engagement by over 50% in 1 month through insights gained from implementing and monitoring weekly data that drove strategic approaches.

●      Drove cross functional alignment across departments and operational improvements that led to the business being top 1% in their district.

●	Turned around an org that was missing SLAs to achieving 100% of KPI metrics.

Strategy & Operations Consultant

XPO Logistics, Inc.

Directly managed a team of 40+ employee, 6 exempt managers, and 6 nonexempt leaders. Collaborated with global cross functional teams to design and execute a strategy to implement a new Warehouse Management System across the entire Healthcare enterprise. Tracked and presented weekly progress to the President of Supply Chain and conducted quarterly business reviews with executive leadership and client. Drove process improvement for day to day operational excellence in order to achieve long term strategic objectives.

●	Efficiently developed and managed operations, policies, and processes to optimize and improve KPIs by 50%. 

●	Effectively reorganized segmentation strategy for facility with 78,000 SKUs and record count strategy to achieve 100% cycle count completion in 3 months to pass 2 audits.

●	Designed and implemented customized reports to monitor KPIs for feedback and analysis for the newly implemented WMS.

●	Led the process mapping, documentation, creation of SOPs, and training for implementation of new WMS.

●	Scheduled and rolled out hardware deployment and training for 250+ employees on new WMS and processes.

General Manager

Iron Mountain

Directly managed a team of 80+ employees, 3 exempt managers, and 5 nonexempt leaders. Drove cross functional initiatives and operational alignment at an organizational level. Partnered with Product, Marketing, Strategy, Sales, and CX to grow from 4 markets to 31 markets post joint venture. Partnered with Product and IT to develop a knowledge database for all teams. 

●	Partnered with Director of Quality to develop 12 new KPIs, design and monitor dashboards to monitor performance, capture feedback, and personalize KPIs based on market specific relevance. 

●	Drove significant annual savings (over $300K or 85% YoY) in concessions from quality defects through improved handling processes, successful delivery, and inventory accuracy all within 98-99%. 

●	Established inventory categorization strategy for oversized freight and loose stowing items which helped increase storage utilization by 36%.

●	Mentored and developed 2 direct reports into leadership and management level roles.

Senior Operations Manager

MakeSpace

Directly managed a team of 60+ employees, 2 exempt managers, and 4 nonexempt leaders. Led programs with cross functional teams to improve processes, products, and strategy. Collaborated with executive leadership to develop documentation, training, implementation, and standardization for all aspects of Operations. Oversaw $12MM P&L for NY and NJ markets. 

●	Partnered with the Product team to develop 2 apps and a WMS website that played a key role in joint venture.

●	Increased productivity 400% (from 30 UPH to 120 UPH) and drove significant annual savings (over $500K YoY) to come ahead of target goal through headcount restructuring, streamlining processes and improving quality defects.

●	Oversaw and executed project to insource operations and eliminate 3PL inefficiencies. Expanded 75k sq ft to over 500k sq ft. This added 2MM cu ft of physical storage space and increased daily capacity by 50%. 

●	Saved company $600k through the implementation of a zoning strategy for field team that improved lean practices by eliminating travel time, idle labor, and disruptive delinquencies.

●	Created and implemented a demand planning product to assist in forecasting workload and headcount scheduling.

●	Mentored and developed 3 direct reports into leadership and management level roles.

Amazon

Directly managed a team of 500+ employees, 3 exempt managers, and 10 nonexempt leaders in a 1.1MM sq ft facility. Drove operational efficiencies through optimizing processes, systems, and cross functional collaboration with teams in order to achieve long term strategic goals. .

●	Drove initiative for defect injection reduction that collaborated with UI/UX teams, product teams, and senior leadership which led to process improvements and reducing quality defect by 73% year over year.

●	Designed project to reconfigure 6 floors of 1.1 sq ft facility for 8000+ associates which led to an increased 23,000 cu ft of storage, 80% productivity YoY, 66% safety incidents YoY, and 70% quality YoY.

●	Designed, documented, and implemented onboarding and training program for new hires reducing learning curve by 75%, from 4 weeks to 1 week to hit KPI goal. Program was adopted region wide.

●	Mentored and developed 12 direct reports into leadership and management level roles

Operations Manager

Area Manager II

Area Manager

I help first time managers in Ops 🦺 close the gap from a lack of training and support.

Professionally:

10 years of experience leading teams to drive operational improvements by designing and implementing frameworks, processes, and systems at startups and enterprise companies like Amazon, XPO Logistics, and Iron Mountain. Skilled in collaborating with cross functional teams to drive alignment, coordination, and execution on initiatives with stakeholders. Proven track record of designing data-driven and scalable processes, streamlining bottlenecks, and developing KPIs to monitor data for actionable insights. Drove efficiencies that led to operational increases of over 80%, proprietary product development, WMS implementation, 7x market growth to scale nationwide, and a successful joint venture.

𝐒𝐤𝐢𝐥𝐥𝐬: Operations Management, Operational Excellence, E-commerce, Management, Leadership, Coaching & Mentoring, Cross-functional Leadership, Collaboration & Coordination, Interpersonal Skills, Stakeholder Management, Process Improvement, Continuous Improvement, Strategic Planning, Program/Project Management, Product Operations, Communications, Data Analysis, OKRs / KPIs, Problem Solving, P&L Management

𝐓𝐨𝐨𝐥𝐬: MS Office Suite, Google Suite, Looker, Asana, Slack, MS Teams, Trello, Sharepoint, Notion, Canva, Calendly, Zoom, Active Campaign, Dropbox

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Personally: 

I've been lucky enough to live on both coasts (NJ and Cali) but I'll always be a Jersey guy at heart. I enjoy photography (have even done friends' weddings) and video games (huge Zelda fan). Oh and I'm a foodie - I can out eat my wallet which can be a problem.

Let's connect!

taplio

The Battle

Karen Birchmore

Pathik Parikh

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