Krisp

- Working cross functionally to develop an end-to-end product strategy from AI technology development to market positioning. 

- Closely collaborating with amazing teams in AI research, engineering, design, marketing and sales to deliver magical customer experiences, drive growth and maximize value.-

Senior Director of Product Management

- Built the product management & product design teams, hired & developed a team of 5 PMs & 5 product designers working on different parts of the product

- Developed a clear two-pronged product vision and strategy focusing on sales-led growth in b2b call centers and  PLG growth in b2c prosumer markets 

- Helped grow the company and the product from zero to $15M+ ARR and 5M+ MAU 

- Grew the Customer Support team to 10 reps covering 24/7 operations in the middle of pandemic, reduced the First Response time from several hours to 15 minutes

- Reported directly to the CEO & co-founder

Director of Product 

- As the first PM of a growing startup, led the development and release of the AI-based noise-cancellation app on Windows, Mac, Chrome, and iOS platforms. 

- Discovered the PMF and the key customer profile & validated the key hypotheses by participating in customer support, sales, customer engineering & discovery calls & mapping out the results

- Worked closely with GTM teams to establish the product in B2C and B2B segments, and played a key role in the team responsible for big enterprise deployments, including compliance, security, maintainability, and easy deployment at scale. 

- Started and led the Customer Support team.

Senior Product Manager

Hexens

Helped clarify the product strategy for a new product launch in the Web3 crypto security space

Advisor

Ginosi Hospitality Management

- Built a team of 9 engineers and guided the technical, architectural and product decisions

- Set up meaningful Agile processes in two Scrum teams (Android and JavaScript) and increased development velocity

- Achieved 87% reduction of monthly costs of call center by designing and deploying our own in-house solution

- Increased the usage of the Company's internal mobile app for housekeeping and communication by 41% in one quarter

-> Initiated and led the creation of a number of mobile and web products from automated guest check-in solution to IoT products and contactless payments system which resulted in considerable cost reductions and increase of operating efficiency of the business

- Reported directly to the co-founder & CTO

Product Innovation Manager

European Youth Parliament

Developed, set up and maintained the IT infrastructure (servers, email accounts, cloud software and tools) of the organization

Took active part in the high-level strategic decision making process of the organization and consulted the Executive Board on the technology-related matters

Member of the Executive Board

Synopsys

Developed DDR2, DDR3, DDR4, LPDDR2, LPDDR3, LPDDR3M, LPDDR4 Memory PHY interface solutions,

Achieved 60% quicker characterization and verification flow through development and deployment of optimized automation methods. 

Created a pioneering toolset for the creation of a merged all-in-one logical library, which was a novelty at the time of creation and had significant positive impact on the operations and sales of our business unit. 

Developed characterization automation environment based on Perl, Tcl and bash scripts for DDR, SSTL, DDL, ITM, and DLL libraries

Maintained and supported library generation infrastructure, including the scripts, utilities and tools.

R&D Engineer I

Conducted of on-site and teleconference trainings for R&D Engineers on the courses of "Perl/Tcl Scripting", "Chip Design" and "Physical Design Automation"

Teaching Assistant

Participated to the development of Educational Design Kits and Interoperable Process Development Kits for SAED90nm and SAED32/28nm technologies

Developed a number of courses, presentations, laboratory guidelines and educational materials

Conducted trainings and workshops with university students and external customers about Perl and Tcl scripting, digital design automation, digital design toolflow and debugging of the problems.

Intern at Educational Department

Senior Director of Product at Krisp

I'm now leading the product at Krisp -  a unique AI-based voice productivity app. 

In the last 3 years 

- Built the product management & product design teams, hired & developed a team of 5 PMs & 5 product designers working on different parts of the product

- Developed a clear two-pronged product vision and strategy focusing on sales-led growth in b2b call centers and PLG growth in b2c prosumer markets 

- Helped grow the company and the product from zero to $15M+ ARR and 5M+ MAU 

- Grew the Customer Support team to 10 reps covering 24/7 operations in the middle of pandemic, reduced the First Response time from several hours to 15 minutes

- As the first PM of a growing startup, led the development and release of the AI-based noise-cancellation app on Windows, Mac, Chrome, and iOS platforms. 

- Discovered the PMF and the key customer profile & validated the key hypotheses by participating in customer support, sales, customer engineering & discovery calls & mapping out the results

- Worked closely with GTM teams to establish the product in B2C and B2B segments, and played a key role in the team responsible for big enterprise deployments, including compliance, security, maintainability, and easy deployment at scale. 

- Reported directly to the CEO & co-founder

- ... and jumped with a parachute from 4000 meters above the sea :)

Karapet Gyumjibashyan 🚀

Confidential

SaaS, Salesforce, Billing,Data Driven Decision making , Business design, Reports- BI, & Subscription,OTC

Building 0 to 1 Product 
BillingPlatform app integration
AR

Technical Product Owner/ Product Manager

Led 3  Technical products (0 to 1/ 1 to n) single handedly as an RPA Product Owner .

Led Project which involved  ServiceNow as an app .

Automated multiple projects around  60% reducing the error rate percentage to 90%

RPA Product Owner

The Stars Group

Platform Optimization, JIRA/Confluence, Applications and Web, HTML basic
SME,  Lean Six Sigma White  and Yellow Belt Certified, Project and Product Management, Epics and User Stories,Conformance testing, System portal designing, Web development, OCR/ICR, Conversational AI,Configuration,JSON

Assisted Product Managers/Owners in building  0 to 1 products as well as redesigned legacy product.

Worked with cross-functional business leaders globally.

Worked on Chatbots project and also performed user journey mapping

Applications Specialist/APM (Product Platform Optimization)

•	Collaborated 3 +years with Product Managers, Automation- RPA and BA team on Product Improvement Projects. Designed Wireframe of an updated version of an KYC AML verification tool and created User Journey map along with a Live Dashboard to track the incoming and outgoing cases..

•	Piloted Quality Control over Operational output to ensure accuracy improving productivity to 90 percent and Customer satisfaction rate (CSR) to 70 percent. Proposed innovative solutions with a Product vision for process improvements ensuring customers/User needs. 

•	Directed various issues by identifying and verifying account related documentation and initiated guidelines to comply with the risk management. Increased customer satisfaction by resolving issues resulting in scaling revenues from X to 3X.

•	Restructured challenges efficiently as a subject matter expert or a single POC on operational related issues which has helped the organization business by customer retention to 60 percent. Regulated cases presenting potential fraud as well as hit and exceeded department's KPI by 50 percent for 7 months in a row.

Quality Experience Specialist (Product)

Cognizant

• Directed the insured by reporting the proof of financial responsibility to the specified State
Department of Motor Vehicles (DMV) in case of revocation of tags / notice of revocation through PEGA and IDARS tool.

• Initiated guidelines for easy alignment of the Bureau Websites (NAIC, NCCI and ACCCT) E-filing
of Worker's Compensation policies.

• Developed a tool (Lean/Robotic Implementation Idea) for NCCI Website which finally led to the
reduction of lengthy workload to 30 mins.

• Streamlined multiple BPM projects collaborating with various stakeholders

Senior System Analyst/SME

Certified PM Duke CE ll Agile Product/ Web development Postman API ll Fintech iGaming Technology ll Platform Optimisation ll Lean Six Sigma Yellow belt ll Conversational AI ll Metaverse Chatbots RPA

I am an MMA (Financial engineering)+ Certified in Product Management, with 10+ years of extensive experience in Fintech & Gaming product domain, where I have worked on B2B & B2C API products, handled client/Customer escalations managed stakeholder communications, provided detailed Product and Regulatory requirements, identified gaps in workflow ,conducted Quality Control and worked with the Product Development, Customer Experience team to roll out new product capabilities following agile methodologies.

 A Tech PO /Product Manager with an impeccable track record of well honed communication skills  , I have a proven passion for developing innovative solutions with a Product vision that combine cutting-edge technology with a deep understanding of customers'/User needs. I cultivate relationships with stakeholders,Product team ,decision makers and motivate colleagues to implement complex solutions to deliver objectives effectively.Strong Problem Solving skills and great detailing with a B-School Management degree from WBUT.

Key Competencies:
-Process mapping
-LEAN Implementation
-Requirement Gathering
-Product Management
-Dashboard/Templates/Contents/ Prototype Design Delivery Implementation
-Product Analytics/Pattern and Trend Identification /Visualisation of Data Insights
-Product backlog and User stories Prioritisation-Trello, Jira/Confluence ,Visio
-Competitive Analysis 
-Design Thinking
- Good knowledge of A/B testing, Heat maps, Survey creation, focus Groups and data-driven optimisation
-Game User behaviour

Technologies and Methodologies:
-Advance Excel
-PowerPoint Presentations
-Tally 9.0 VAT
- Basic SQL
-PEGA PRPC
-Agile foundations
-Waterfall
-Uipath

Key Achievements:
-Developed a tool (Lean Implementation Idea) which finally led to the reduction of  lengthy work  to 30 mins resulting in scaling revenue from X to 2X .
-Received Excellence award for being a pro-active employee and dedication towards the work almost every consecutive years
-Have contributed to the growth of the company by 20% by revenue in the insurance sector
-Recognised for 'Have courage' category for implementing growth ideas and content/template creation for business and challenging the 'status quo' .
-Recognised as the 'Voice of the Customer' 

In this age of Big Data, I like to explore the relationships between numbers,translate digits and spreadsheets into User stories and Epics which become actionable solutions and strategies for businesses .

 I appreciate your time spent reading the summary and to have a glance at my website check
minakshibiswas1.wixsite.com/akshi .

taplio

The Battle

Karapet Gyumjibashyan 🚀

Minakshi B.

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?