Unlimited Living LLC

I empower conscious and growth-minded individuals and entrepreneurs to take ownership of their experiences by embracing intentionality and self-awareness so that they can unlock their full potential and lead lives of purpose and fulfillment

Founder | CEO | Coach Consultant

Materiall

Vice President Strategy

Jvaala Creative Enterprise & Academy Pvt. ltd.,

As a solopreneur, I handled all facets of running my Jewelry business from Ideation, Creation, Fabrication, Inventory Management, Production Management, Vendor Management, Payroll, Social media, events, sales, and Marketing. 

I also worked one on one with clients to create one of a kind custom Jewelry that was truly their own.

Founder & CEO

JVAALA JEWELS & GIFTS

Built the brand from scratch and made it successful both online and offline within the first year of launch.

Jewelry Maker, Designer and Instructor

Ecron Acunova

Clinical Database Programmer

Clinical Data Coordinator

Empowering Coaches & Service Providers | Build a Thriving, Life-Optimized Business | Inner-Outer Systems Strategist | 15+ Years in Entrepreneurship | Day 18 of 100 day posting Experiment

"𝗧𝗿𝘂𝗲 𝗦𝗲𝗹𝗳-𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗺𝗲𝗻𝘁 𝘀𝘁𝗮𝗿𝘁𝘀 𝗳𝗿𝗼𝗺 𝘄𝗶𝘁𝗵𝗶𝗻" - I live by these words.

My life has taught me three important things:

1.  We engage with the world through our Mindspace. So, guard it.
2. We have the ability to co-create our reality. Choose wisely.
3. Everything Is Figureoutable. Just go with the flow.

These foundational insights have been the compass guiding me through 5+ diverse career landscapes, from medicine to research to goldsmithing to corporate leadership including landing a $3M seed fund for the company I worked for when I knew next to nothing about pitching. Not to forget my latest transition to a full-time coach consultant. 

In addition to the personal challenges of marrying young, losing multiple pregnancies, overcoming ~3 years of physical disability... these are the experiences that make me the person that I am today.

And, in the face of adversity, I have learned to find strength in unconditional acceptance of all that life presents.

Over the years, I've also learned to 𝘀𝘁𝗮𝘆 𝗰𝗮𝗹𝗺 𝗮𝗻𝗱 𝗰𝗼𝗺𝗽𝗼𝘀𝗲𝗱 in a world that feels mostly out of control, primarily by...

→  Consciously curating my Mindspace 
→  Separating Expectations from the Emotions.
→  Embracing fluid systems that provide Control & Clarity. 

Now, I help others navigate their paths with what I've learned.

In my work with my clients, I have helped high-impact professionals & entrepreneurs to…

→  Become Master Managers of their Mindspaces. 
→  Embody calmness in stressful environments
→  Create adaptable systems & workflows
→  Navigate challenges with Confidence
→  Become a Master Communicator
→  Become Mindfully Productive
→  Get Intentionally Organized
→  Embrace Resilience

And, all of this revolves around the exploration of our true self. 

That is why, I said "True Self-Empowerment starts from within" 

This journey of mine? It's taught me that.   

And, through coaching, I hope to help others create a peaceful internal landscape along with a productive and organized external environment. 

And, 𝗜𝘁 𝗮𝗹𝗹 𝘀𝘁𝗮𝗿𝘁𝘀 𝘄𝗶𝘁𝗵 𝗔𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀 that consciously transitions to 𝗜𝗻𝘁𝗲𝗻𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗰𝘁𝗶𝗼𝗻. 

As a multi-passionate entrepreneur, I share my thoughts on Business Planning, Mindful Productivity and Personal Growth.

If you're ready to take control of your personal & professional life and show up as a calm, clear, composed, and confident leader, let's talk.

Kappu Anand, ACC

BLEND Localization

Director of Customer Service

Managing and leading multi-national customer, translator, product support, knowledge, and training teams across multiple locations.
Successfully hiring, onboarding, and training new CSRs, developing and implementing a cost-effective training plan using LMS.
Implementing individual and team KPIs, achieving 90% CSAT by getting back to customers who rate the service poorly with an immediate solution.
Reducing SLA for FRT by implementing user tier prioritization and gradually lowering the FRT every quarter after hitting targets.
Ensuring all new releases/procedures are reflected in the Knowledge base and the Help Center.
Handling refund processing and chargeback handling through vendors such as Paypal and Adyen.
Continuously collecting feedback from support staff to suggest feature improvement to the Product team.
Managing various managerial tasks for efficient operation such as creating schedules, annual salary reviews, weekly meetings, and helpdesk administration.

Head Of Customer Support

One Hour Translation

Support Team Manager

Localization Quality Control Team

Customer Support Representative

Webologic Ltd.

Recruited staff by developing job descriptions, preparing job adverts, checking application forms, shortlisting, interviewing, and selecting candidates
Developed and implemented policies on working conditions, performance management, equal opportunities, disciplinary procedures, and absence management
Prepared staff handbooks and provided guidance on pay and other remuneration issues, including promotion and benefits
Conducted regular salary reviews and negotiated with staff and representatives on issues related to pay and conditions

Manager Assistant

Provided prompt and efficient customer service through responding to general inquiries via telephone, e-mail, and chat
Built strong and empathetic relationships with clients and earned a reputation for delivering exceptional customer service
Successfully resolved service issues and promoted additional services
Cross-trained and provided support to other customer service representatives as needed

Hey 😊

I'm Katia. Jumped into Customer Service Operations 12 years ago and it's been my thing ever since.

People often think service jobs are just for starters, like a warm-up act.

But get this — when you really dig in and see the big picture, beyond just the fixes, you find out it's a KEY role. 

You catch when a user hits a bump with what we've made. 
You pinpoint the problem and sort it out.
You loop in the higher-ups.
You prove it with data. 
Then, hit repeat.

taplio

The Battle

Kappu Anand, ACC

Kateryna Ostapenko💙💛

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