Customer Experience - Contact Center - Improve your customer experience KPIs with Talkdesk's AI-infused omnichannel cloud contact center

Jérémy Carvalho

Talkdesk

Global SDR Team Lead 

🏆 Talkdesk Founder's Club FY24  (President's Club)

🥈 FY24 #2 SDR of the year / FY24 #1 EMEA SDR

🏅 Rocket Leader Award (FY24): Recognize a leader, that inspires others and help them achieve goals, representing on a daily basis Talkdesk core values and way of working

Duo role: backfilled SDR Manager during parental leave + SDR for the Portuguese market

Team lead responsibilities:
- Coach on team performance: strategies to improve outbound (leverage product knowledge,
tools and best practices)
- Call out the team's weekly KPI's
- Leverage manager dashboards and reports to help read data and report weekly
- Run weekly 1:1's with each team member
- Report monthly Pipeline generation to Sales Leadership
- Interview new candidates and onboarding new SDRs

Acting EMEA & LATAM SDR Team Lead 

Outbound prospecting via email, phone and Sales Navigator
Generation of lead lists via ZoomInfo and Sales Navigator
Qualification of inbound and outbound leads via phone/email/meeting
Schedule appointments, demos and introduce leads
Creation of sequences in Outreach according to industries and personas  

✅ Territories: BeNeLux and Portugal (Commercial & Enterprise)
✅ 2021 Q3 Quota - 112%
✅ 2021 Q4 Quota - 126%

Enterprise Business Development

Domingos Salvador - Gestão, Contabilidade & Consultoria

With more than 40 years of experience, Domingos Salvador is the #1 company in the areas of accounting, taxation and management consulting, in the north of Portugal.

Market research: preparation of databases and qualification of prospective clients within DS's ideal client profile;
Outbound prospecting campaigns (emails, Linkedin, hot and cold calls);
Develop new customers;
Support to the marketing department (social media management, blog articles, email marketing);
Customer support.

Sales Department 

Sheraton Hotels & Resorts

Sheraton Porto Hotel & Spa is a hotel with 250 rooms and one of the main hosts of the most important events and conferences at Porto. My main tasks at Sheraton were checking in and out our guests, handle guests complaints as well as coordinate guests requests at Marriott's CRM software.

Front Office Agent

Torel Boutiques

My main task in Torel Avantgarde was guaranteeing that our guests had an unique and customized experience during their stay. In order to accomplish these maters, I worked hard to understand the clients needs, followed up their special requests and handled complaints with guest orientation. Moreover, once I did check ins and check outs, I seeked to give the best first and last impression.

As a shift leader I had the responsibility of coordinating the team during my shift as well as reporting everything to our manager.

I was also responsible for making reservations and managing them. Additionally I answered phone calls and responded to emails where I took the opportunity to promote direct reservations and possible room up sells and other hotel departments cross sells.

Front Office Agent | Shift Leader

Barcadouro

In this first profissional experience as a trainee I had the opportunity of working in three different departments such as the Sales, Financial and Navegation Departments. 

My main tasks were:
- Customer Service;
- Handling reservations;
- Billing as well as editing files on Optitravel software;
-Tour guide.

Trainee

My professional purpose: Be challenged 🥵 Learn 🤓 Improve 📈 Not to settle 🧗‍♀️ Be happy 😊

taplio

The Battle

Jérémy Carvalho

Inês Alcoforado

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?