Customer Experience - Contact Center - Improve your customer experience KPIs with Talkdesk's AI-infused omnichannel cloud contact center

Jérémy Carvalho

Talkdesk

Commercial Account Executive

Enterprise SDR, Team Lead

Highlights
- Q3 106% to quota
- Q4 107% to quota
- Q1 139% to quota

Commercial SDR, Team Lead

Prime46 - Brand and Customer Insight

- Assisted in business development efforts by designing and drafting research proposals for new and existing clients. 
- Managed research projects from start to finish while ensuring quality and timely delivery of reports and findings. 
- Used qualitative insights and quantitative data to provide insightful business recommendations for clients in the healthcare, higher education and manufacturing industries.

Research Analyst

Fargo Country Club

- provide three-course service with a requirement of knowing over 45+ menu items thoroughly
- tasked with the ability to upsell food items, liquor options, and from glass pours to choosing a more premium bottle of wine
- provided excellent service to my customers, while being able to be a teammate to my fellow coworkers and assist them when needed
- managed closing duties, and was tasked with the responsibility of being the last person out of the building

Server & Bartender

Goldmark Property Management

- managed over 350 units of a Section 42 Property which can be defined as government tax credit housing that is reserved for lower income applicants
- top leaser during every full-time month I was employed (college student for 1/2 of my employment)
- created advertisement posts for Craiglists, Apartments.com, etc. 
- managed customer rental payments, and updated customer accounts
- worked to approve all forms of wages, government subsidies, health care providers, and additional income sources - typically 12-16 documents per household that all needed to be verified from unique sources

Leasing Specialist

University of Minnesota-Twin Cities

- Capture video of team’s practice and games to create the opportunity for players to learn and perform better. 
- Coordinate editing of video for coaches and players to facilitate analysis of the game. 
- Ensure camera/equipment are ready for travel and daily usage.

Video Assistant 

Chili's

Server

Fair Hills Resort

Coldstone Creamery

Customer representative, and ice cream specialist.

Customer Representative

High-energy sales professional with 4+ years of experience in sales. Excellent communicator, who’s great at strategizing and seeing a plan through completion. Progressively improved performance as I’ve tenured from quarterly quota results climbing from 42% to 106% to 107% to 135% due to my willingness to seek coaching from others and act on it. My performance led to me being named sales coach and team lead - recognized as a subject matter expert by fellow SDRs, Managers, Account Executives and Directors (process, use of sales tools, organization, etc.) 

taplio

The Battle

Jérémy Carvalho

Brady Boeddeker

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?