Customer Experience - Contact Center - Improve your customer experience KPIs with Talkdesk's AI-infused omnichannel cloud contact center

Jérémy Carvalho

TeamViewer

Sales Specialist - Very Large Enterprise (VLE)

Talkdesk

- Notable wins : 
200% in Q1 FY2024 (1st Globally)
135% in June FY2022 (1st Globally)
3 SPIFF wins
- Talkdesk is a customer experience leader who ranks 8th in the Forbes cloud100 and is one of the 3 leaders in the Gartner Magic Quadrant for CcaaS.
- Request a demo (https://www.talkdesk.com/request-demo/) and discover how a big retailer like Farfetch improved handle times by 50% or how conversational AI reduced 90% of check balance for the Washington Federal Bank.

Enterprise Business Development - Acting Team Lead

Business Development Representative

relevanC

RelevanC is the digital factory of Groupe Casino. Through AI-based data marketing platforms, RelevanC helps retailers harness the potential of customer data to personalize the customer experience.

Primary point of contact for customer projects:
- Outline project details & goals.
- Help quickly resolve issues.
- Provide KPIs analysis.
- Actively seek feedback & opportunities for improvement.

Pre-Sales & Customer Success Manager

Groupe Casino

Customer-centric Sales Development professional with a broad consumer marketing background. I'm at my best when I'm continually tackling complex problems, uncovering new insights and creative business opportunities. And I'm quite passionate about finding a way to do all of this while helping people build better customer experience along the way!

taplio

The Battle

Jérémy Carvalho

Anass Rossi

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